I was scanning the Internet (Carguru) searching for a possible trade of our clean, lovely 2013 Cadillac ATS, iI saw a grey 2010 Cadillac SRX. I continued my search, saw many others, but was continuously drawn back to the car at London City Chrysler. Austin Gauld sent me a message inviting us to visit London to see it. So happened our Grandson, who was getting married, and his future bride, we're having a Jack and Jill Shower. We visited Austin at London City Chrysler and took the car for a test drive. It was pouring rain so Mr. Gauld brought the car into a service bay so we could see it. Ultimately, we decided to purchase the car. We picked it up the next Sarurday again in the rain. Later that week we discovered a problem that we thought was a serious concern. We contacted Austin who assured us it would be looked after. It was. Thanks to Ausrin, his manager and the service department they took care of our problem. We were welcomed, treated with respect, care and concern by Austin especially, his superior, and Tina in service, as well as others. Ours was a very pleasant experience at London City Chrysler.