Lockwood Kia - Service Centre

Live in Ottawa and travelled to Oakville to visit family over christmas. I had just purchased a new Kia earlier that week at great dealership in Ottawa. On the night we had to leave to go to Oakville, someh over christmas. I had just purchased a new Kia earlier that week at great dealership in Ottawa. On the night we had to leave to go to Oakville, somehow one of our babies carseats got snagged and contorted in such a way that we couldn't even take it out of our new car. Being so frustrated and stressed to begin a long trek to Oakville, I even resorted to breaking the latch on carseat to have access for other things needed. My patience got the best of me and I decided not to damage the carseat. We drove down with this extra carseat all the way down to Oakville. Next day, I thought i'd try to see if a kia dealer in the area was open to hopefully help me with this situation. I called Budds up and they were open. I drove to dealership unannounced and talked to a young gentleman about my predicament. He told me to bring car into bay and he would see what he could do. He did his best to no avail, but I was content with his effort, but I figured there was no option. He decided to call one of the service technicians to have a look. This young fellow calmly looked at the situation and fiddled around with the latches and carseat. He figured where there were release screws that he could loosen to take out the bar to release the car belt. It was tricky and he needed some varying tools, but he did it. Thank you so much to those 2 guys for helping us with an embarrassing problem. We were there on Sat Dec 22nd in afternoon. It's nice to see Kia maintains great dealerships in different cities! More