Lincoln Heights Ford Sales

Terrible experience They would not honour the price sent via email. I got a quote from Nathan for 2015 Escape S $175 x 72 (Biweekly) and came in to test drive the car r They would not honour the price sent via email. I got a quote from Nathan for 2015 Escape S $175 x 72 (Biweekly) and came in to test drive the car ready to sign the papers that day. Everything was great until we seat down and started talking about the price. With Costco membership discount of $1000 I was supposed to pay the above mentioned price. I did not have the membership and that's where the problems started. Without the membership the price went up to $229 Biweekly which is over $50 difference. I was trying to explain that $50 biweekly would result in over $7000 difference in the total price but with no success. After 2 hours back and forth I left the dealership really frustrated. I have to say that Nathan's service was amazing but it was the finance manager that was not getting it. A month later I got the email from Dave Cameron asking about my experience. After sending him all the details, he was apologizing for the mistake on their end and offering me a free oil change and a car wash. More

Excellent Service!! I have purchased many cars and Lincoln Heights Ford is by far the best dealership to deal with. We purchased a used vehicle and had excellent service I have purchased many cars and Lincoln Heights Ford is by far the best dealership to deal with. We purchased a used vehicle and had excellent service from Sales to finance to service. Great job, my next vehicle will defiantly be purchased threre! More

Nathan Sales Nathan is the best, he has sold me two vehicles. Help with all my questions. And made everything so easy to buy. And he is a nice guy. Ask for Nathan. Nathan is the best, he has sold me two vehicles. Help with all my questions. And made everything so easy to buy. And he is a nice guy. Ask for Nathan. More

Fantastic Parts and Service Departments Stopped by the dealership to pick up a couple of parts and make inquiries and could not believe the great service I received. I did not purchase my ve Stopped by the dealership to pick up a couple of parts and make inquiries and could not believe the great service I received. I did not purchase my vehicle from Lincoln Heights but as soon as I drove onto the lot they treated me like I have been purchasing a new car once a year from them. As well, the employee in the parts department actually recommended not to purchase one part I was looking for that would be rather expensive but gave me an idea on how to solve the issue with a quick free fix! I would not think twice about recommending this dealership. Keep up the good work, I mean GREAT WORK! Fred Bowie More

Great Place The service department offers friendly and caring customer service. They always make me feel welcomed. I especially like that there is limited staff t The service department offers friendly and caring customer service. They always make me feel welcomed. I especially like that there is limited staff turnover there. The Advisors know their customers. I have always felt they have been upfront and I have never had an issue with them during all the years our family has been dealing with them. More

Never have I Ever had someone work so hard to make me Happy! I recently purchased a 2015 Mustang from Eric Josling at Lincoln Heights Ford and it was the best car buying experience I have ever had. Eric did ever I recently purchased a 2015 Mustang from Eric Josling at Lincoln Heights Ford and it was the best car buying experience I have ever had. Eric did everything he could to get me into my new car as soon as possible. He gave me daily updates and informed me the minute my car touched down at their dealership since they found my car at another dealership and had it shipped in from Windsor. I cannot say enough good things about this dealership. All of their staff possesses excellent people skills and they are willing to go out of their way to help you. From their Receptionist all the way to the Manager, they are all outstanding. The atmosphere is exceptional, feels just like home, complimentary coffee, comfy chairs and a big TV. Overall a fantastic buying experience, I have no complaints what so ever. More

They work hard to earn your business This dealership works very hard to earn your business. Great customer service in service departments and a sales organization that will work with you This dealership works very hard to earn your business. Great customer service in service departments and a sales organization that will work with you to get a good deal signed. Really appreciate the extra effort they put forward. More

Customer service "Above and Beyond". I have purchased and leased numerous cars, trucks and SUVs from Lincoln Heights Ford. Over the years, I have found doing business with this firm's pe I have purchased and leased numerous cars, trucks and SUVs from Lincoln Heights Ford. Over the years, I have found doing business with this firm's people to be both efficient and friendly. All facets of this organization appear to subscribe to the psychology of customer service "Above and Beyond". Questions or concerns that I may have had were handled quickly and favourably by the friendly and knowledgeable staff of both the sales and service departments. More

Sexy rims and winter tires After obtaining an appointment with the Lincoln Heights Service Department (they are so facilitating) to install my winter tires, I felt certain that After obtaining an appointment with the Lincoln Heights Service Department (they are so facilitating) to install my winter tires, I felt certain that my “old” MKX sexy rims and tires would fit my new 2015 MKC. However, neither the rims nor the tires could be made to fit. I searched on the internet and called different stores to obtain prices on luxurious looking rims and tires and then I talked with Jonathan about Ford’s publicity for wheels. Very quickly, he showed me various combinations of rims and tires and, you guessed it, we found exactly what I was hoping for at a price that beat the competition. Now I still have the best looking, secure car in the NCR. Jonathan knows where the information can be accessed and his advice on the availability and quality of the products allowed me (the customer) to understand and make a total satisfaction decision. Because of my experience with the Service Department, I can say that I would have obtained the same helpful advice from all of the advisors. I must mention that I also had help from Ann and John as they are always on the lookout to assist customers in ambiguous situations. Happy customer forever. Pierre C Gatineau, QC More