Lexus of Royal Oak

My wife and I were looking for a very specific car, and I'd found the one listed through Kijiji. I'm always wary of dealerships because of the dishonesty of some, however we had an amazing experience with I'd found the one listed through Kijiji. I'm always wary of dealerships because of the dishonesty of some, however we had an amazing experience with Lexus of Royal Oak. I'd called and had been talking with the salesman, Adrian. He was very helpful throughout every interaction. We're located out of province and couldn't physically see or drive the car but I was provided with honesty about the current condition with pictures and a video tour, as well as what was going to be done to correct paint, scratches, etc. The team at Lexus truly went above and beyond with their service. They made the process very easy and stress free (we also loved the coffee bar). When we came to pick up the car, I was blown away with the impressively detailed interior, I couldn't find a spec of dust and weeks later the car still smells brand new (even with 45k km). New battery, fresh service, snow tires on rims, and the yeti coffee mugs we're all very pleasant bonuses and we definitely feel spoiled. Thank you to Adrian, Adrian's manager (for the tires), Alex and Candice, and the barista, for their splendid expertise, service, and care. 6/5 stars! More

We had a fantastic buying experience at Lexus of Royal Oak with Adrian at sales and Steve in finance. We are very happy that our RX350H arrived in 8 months within the promised window of 8 to 12 months. Oak with Adrian at sales and Steve in finance. We are very happy that our RX350H arrived in 8 months within the promised window of 8 to 12 months. More

The sales staff at Lexus of Royal Oak were excellent to work with. Their professionalism and friendly demeaned made it a pleasure to work with them. work with. Their professionalism and friendly demeaned made it a pleasure to work with them. More

The dealership is a showpiece. Well laid out, clean and organized. Both Charles and Steve are exceptional. Well laid out, clean and organized. Both Charles and Steve are exceptional. More

I had a pleasant time with Logan, he was able to get us a UX before the promised timeframe UX before the promised timeframe More

Logan stevenson did a great job with the sales process while Lisa Kam did a superb job helping me with several key issues related to my NX350h. She solved the problems I had and is making plans for a foll while Lisa Kam did a superb job helping me with several key issues related to my NX350h. She solved the problems I had and is making plans for a follow up with a technician. Outstanding work. More

Just completed a 2nd vehicle purchase with Kevin in the last 9 months, and absolutely will return for a third. Professional, efficient, exceeded all expectations; a difficult task with me. Though hours o last 9 months, and absolutely will return for a third. Professional, efficient, exceeded all expectations; a difficult task with me. Though hours of operation VS my work schedule meant I saw different business managers, each was knowledgeable and helpful and aware of all the particulars. I’m not going to buy anywhere else, the right vehicles and the right people are at Lexus of Royal Oak. Thanks again Kevin for your attention to us and the cars we’ve bought! More

Phenomenal service! Whenever we come to Lexus of Royal Oak, everyone is so welcoming and hospitable. Thank you for so many wonderful years of service! Especially, Natash Whenever we come to Lexus of Royal Oak, everyone is so welcoming and hospitable. Thank you for so many wonderful years of service! Especially, Natasha The owner treats everyone like her own family, customers are an understatement. Moreover, Nazomi is a wonderful part of the team and a kind and amazing person who too treats one like, family! Thank you so much, Lexus, of Royal Oak, for everything! More

We enjoyed our experience, we are happy to have received a vehicle from Logan within a decent timeframe a vehicle from Logan within a decent timeframe More

I am very happy with the sales and delivery service of our new 2023 Lexus NX 450h+. Royal Oak Lexus truly demonstrates professional customer service! I highly recommend them for the purchase of your next our new 2023 Lexus NX 450h+. Royal Oak Lexus truly demonstrates professional customer service! I highly recommend them for the purchase of your next vehicle. More