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Lexus of Royal Oak

Calgary, AB

4.9
424 Reviews

7677 - 112 Avenue NW

Calgary, AB

T3R 1R8

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424 Reviews of Lexus of Royal Oak

September 11, 2016

Friendly Staff, Beautiful Facility Initially I had some concerns about the service that was performed on my vehicle. Robert (service manager) went out of his way to contact me, and to More

by yyc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
~
Sep 12, 2016 -

Lexus of Royal Oak responded

Hello yyc123, After reading the review, I would really like to speak with you about the issues that you have raised. I believe I would gain a better understanding of what happened, so that we can resolve the issues mentioned. You can reach me at 403-656-9698. My Name is Robert Kadlec, Service Manager at Lexus of Royal Oak. I look forward to discussing this with you.

Sep 15, 2016 -

yyc123 responded

Robert, The number that you provided goes to another employee's voicemail. I left a message on that voicemail for you to call me, but nobody has returned my call. Another dealer has rectified the issues with my vehicle, and has provided some feedback on the service that I received from Lexus of Royal Oak. To be honest, I'm even more disappointed than I was when I posted the review.

Sep 19, 2016 -

Lexus of Royal Oak responded

Hi, I have tried to call you but I am not sure if I have the correct number. The issue with my messages is being resolved. Please try again so that I can get more information and try to resolve this issue. Thanks Robert

September 10, 2016

Stranded in Calgary A repair done on our Lexus failed while we were in Calgary. (We are from BC). The dealership that did the initial repair contacted Edwin Prasad at Roy More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Prasad
September 09, 2016

Outstanding Service Dept - why I love Lexus! My first visit to this dealership, having dealt for many years at the SE Lexus location (also outstanding!). Wonderful experience, from the service ad More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, cannot recall both drivers names (and greeter at the door who checked me in) - all outstanding!, David Skillen
September 09, 2016

Lexus of Royal Oak Review Outstanding used car sales service - Mike Kulcheski helped me with the purchase of a used BMW. He was very knowledgeable, very responsive and very muc More

by johnmerrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kulcheski
September 03, 2016

Great service, always. Been here multiple times... great, friendly service with every visit. Not to mention the excellent work on my vehicles. Will bring my vehicles only to More

by Cgy, AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone
September 03, 2016

Excellent customer service I love everything about Royal Oak Lexus!! The customer service is spectacular!!! Everything from buying a car/ phoning to make a service appt./ and More

by Familyofcarlovers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Wiebe, Bri Thompson
September 02, 2016

Excellent service and Great Experience Great service by all staff that we dealt with. No hassle or overbearing tactics Worked with us to get the best deal possible Very informative and h More

by Raheel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farid Shivji, Michael Kulcheski, Howard Lum, Ball Leung, Cory Hogue
September 02, 2016

Opened and Excellent Services Once again LOR has done it! Andy helped me with my 2nd vehicle from this dealership. He was patient and understanding throughout the whole process. More

by Johnson K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Andy Luo
September 01, 2016

Service & customer service. Thank you Colin Wiebe for your excellent work! Keep going! Nice to see your Customer Service people too.I would like to see if I can save some money f More

by Stephen Fung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Wiebe
September 01, 2016

Excellent Service and Greaet Experience All the staff at the Royal Oak lexus are excellent. great knowledge. especially Jonathan. He gives amazing advices, and very friendly. between the two More

by EmSong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Josue
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