Lexus South Pointe

Good service. customer oriented and explains all the work done customer service rep staff are friendly and knowledgeable. Ravi was upfront and explained all the wor customer oriented and explains all the work done customer service rep staff are friendly and knowledgeable. Ravi was upfront and explained all the work required. More

Windshield chip repar Online booking/claim process worked well. Fit me into schedule on short notice service department answered other concerns at time of service without Online booking/claim process worked well. Fit me into schedule on short notice service department answered other concerns at time of service without any hesitation /cost More

Questionable parts prices, unwanted texts Had to buy new set of wheels nuts last winter, was supposed to go to the other Lexus dealership but a bad storm came in, so came here. Went to the par Had to buy new set of wheels nuts last winter, was supposed to go to the other Lexus dealership but a bad storm came in, so came here. Went to the parts desk, guy said $30 per nut, needed 5. When he brought it to the counter, I asked if all prices in the city are the same, he stated they were. Mentioned they were $5 cheaper at the other dealership...he didn't bat an eye and said would give me the same price. Few months ago, wanted to test drive a car...the lady was really nice and offered a car then came back and said none available, had to come back in a week. Went to the west end the same day, had a test drive, put a deposit down. Two days later, the lady called with a test drive for the car, mentioned I already bought elsewhere, thanked her for her time. Still getting texts to see them months later.... Buddy needs new windshield on a NX, quoted $1200 before install, $800 plus install at the west end location. Suggest doing you research More

Joald Liaz Made It Easy! I am a sales rep and I live in Calgary and I was not intending to buy a vehicle in Edmonton. I had been to a Calgary dealership looking, but Joald a I am a sales rep and I live in Calgary and I was not intending to buy a vehicle in Edmonton. I had been to a Calgary dealership looking, but Joald answered all my questions and made the "buying" process easy. Even though I knew I was being sold - I didn't feel like I was being sold. Joald turned the selling process into a very positive and pleasurable buying experience; thus in my mind he deserved the sale -great job Joald! More

First Impressions As a working professional I was new to the car buying market. I walked in and was greeted by Joald who was extremely pleasant and immediately disarmin As a working professional I was new to the car buying market. I walked in and was greeted by Joald who was extremely pleasant and immediately disarming. Joald's dealership knowledge and that of the car's features was really helpful. If Lexus is your brand, seek out Joald. More

Joald Liaz was an absolute Rockstar to deal with From the moment I walked through the door Joald was very friendly and extremely knowledgeable. He gave me options and I knew he had my best interests From the moment I walked through the door Joald was very friendly and extremely knowledgeable. He gave me options and I knew he had my best interests in mind. Not pushy. I looked at Joald as a trusted advisor. Great experience coming into a dealership where they make you feel at home! More

Thanks Joald!! Joald went out of his way to ensure that all my questions were answered and that I was comfortable with the vehicle and the dealership. Overall, I am Joald went out of his way to ensure that all my questions were answered and that I was comfortable with the vehicle and the dealership. Overall, I am very happy with choosing South Pointe Lexus and was glad that I had Joald taking care of me! More

awesome staff From the moment we walked in, we was greeted by joald and the concierge team. They made us feel welcome and he even gave us a tour of the dealership, From the moment we walked in, we was greeted by joald and the concierge team. They made us feel welcome and he even gave us a tour of the dealership, we felt like we were checking into a hotel. joald simply gave us all our options and even encouraged us to shop our competition, which I thought was really strange. We didn't have to as we felt that he was the type to take care of us after we bought the vehicle. The finance team was friendly and got us approved with the rate we were quoted, Delainie took the neccessary time to go over all our documents with us before we signed off on anything. Id recomend this dealership to anyone looking for a new vehicle. More

Lexus south point Is the worst experience ever I would have to say this dealership has the worst finance and sales technics I've ever witnessed ! After doing some research I found that the sales a I would have to say this dealership has the worst finance and sales technics I've ever witnessed ! After doing some research I found that the sales and finance team not only lied but misrepresented themselves and would say anything to get you to lease from them! I know times are tough but trying to minipulate some one to sign legal papers with out knowing the legalities of the contract and getting ignorant when asking questions. I'd recommend staying clear of this shark tank! Professional crooks at their best More

WORST SALES TEAM AND MANAGER Sales team too pushy. Manager rude, and ignorant and sneaky. Takes your money without your authorization when you aren't sure if you want the car or n Sales team too pushy. Manager rude, and ignorant and sneaky. Takes your money without your authorization when you aren't sure if you want the car or not they just run a deposit of your money behind your back. Salesperson we dealt with got rude and and snippy when we made him work to do the job but after we decided not to seal the deal, his true colours came out. His attitude changed from friendly, to impatient. General Manager Cam is very rude and condescending, and worse than his sales staff I would never recommend this dealership More