Lexus South Pointe

Perfect customer experience!! Wow!! So many people to thank. Everyone involved was a true professional. Aaron, Sumeet, Alla, Milan, Cam and Pasquale and everyone behind the scenes Wow!! So many people to thank. Everyone involved was a true professional. Aaron, Sumeet, Alla, Milan, Cam and Pasquale and everyone behind the scenes who I didn't meet. Thanks so much for the perfect customer experience. I love my new RX 350!! More

SERVICE REVIEW I just took my RX 350 in for a regular service. The service staff at Lexus South Pointe are outstanding in every way! I am shocked and amazed at the h I just took my RX 350 in for a regular service. The service staff at Lexus South Pointe are outstanding in every way! I am shocked and amazed at the high level of customer service every time I have been to Lexus South Pointe in Edmonton. This is the first vehicle I have bought and maintained through Lexus South Pointe, and it will NOT be the last! More

Noise coming from front wheel After hitting a pot hole while driving to work, I experienced a very loud scraping noise coming from the front wheel. Believing that something had bro After hitting a pot hole while driving to work, I experienced a very loud scraping noise coming from the front wheel. Believing that something had broken from the impact, I took the car directly to the service bay at Southpointe and was assisted immediately by the staff there even though I did not have an appointment. I turns out that there was a rock inside of the wheel that was causing the noise and that hitting the pot hole was just a coincidence. There were no charges and it only took 15 minutes for the service. I was really impressed by the service staff and felt very valued as a customer. Thank you! More

Service Did not have time to set up appointment. Called in the morning for regular service. Dropped off the car in the morning and it was ready for pick up in Did not have time to set up appointment. Called in the morning for regular service. Dropped off the car in the morning and it was ready for pick up in the afternoon. Great service. More

Great service, friendly staff. I like coming to the dealership as staff are friendly and I can get my nails done while our Lexus vehicles are being serviced. Thanks again I like coming to the dealership as staff are friendly and I can get my nails done while our Lexus vehicles are being serviced. Thanks again More

I felt like a king I had taken my Honda Minivan in for service. I felt welcomed from entry into the facility. Service advisers were excellent. The work done to the Van w I had taken my Honda Minivan in for service. I felt welcomed from entry into the facility. Service advisers were excellent. The work done to the Van was above and beyond my expectations. Once I received the Van back I made an appointment for my Truck. Great , excellent service. I am making plans to buy a Lexus after that experience. More

my experience was excellent I thought that Cam made my transition from old vehicle to my new one smooth and painless. It was enjoyable actually. I love dealing with everyon I thought that Cam made my transition from old vehicle to my new one smooth and painless. It was enjoyable actually. I love dealing with everyone at Lexus Southe Pointe and would say that they exceed my expectations. with pleasure sharon More

maintenance service and Lexus Deluxe Detail The service person (Khandis) explained well to understand what services are provided and she is very pleasant and kind. Quick services for shuttle ri The service person (Khandis) explained well to understand what services are provided and she is very pleasant and kind. Quick services for shuttle ride. Very happy for car wash. More

Rock Chip in the window Received a rock chip while on my way to Calgary got if fixed on my way home in approx. 45 minutes. & it didn't cost me a thing except my time!! Received a rock chip while on my way to Calgary got if fixed on my way home in approx. 45 minutes. & it didn't cost me a thing except my time!! More

Excellent service Very good service, I highly recommend this dealership. The service advisor Paula was very friendly and professional. They also washed my car which was Very good service, I highly recommend this dealership. The service advisor Paula was very friendly and professional. They also washed my car which was wonderful More