Lexus On The Park

Great service As always the level of service is great and really I have no complains. The shuttle to the subway running very smoothly. The car wash could have be As always the level of service is great and really I have no complains. The shuttle to the subway running very smoothly. The car wash could have been a notch better but it was OK. More

lexus on the park ,grate service my experience with this dealership was excellent , grate customer service, especially with sales person benjamin momayes ,he was very knowledgeable my experience with this dealership was excellent , grate customer service, especially with sales person benjamin momayes ,he was very knowledgeable and honest person and very patient with client i am so happy i bought the car from there. sh More

Lexus on the Park - 200NXt From the minute I walked into the dealership until the day I drove my first Lexus off of the lot, my experience with this dealership was exceptional. From the minute I walked into the dealership until the day I drove my first Lexus off of the lot, my experience with this dealership was exceptional. I have bought and sold my share of cars over the years. Unlike many other experiences I had in the past with other dealers, I experienced patient, knowledgeable, EXTREMELY hardworking and genuinely friendly people at Lexus on the Park. My sales person (Tom Homewood) was extremely was very knowledgeable, and dedicated to finding me the right car for myself. He listened very well and genuinely seemed interested in satisfying everything I was looking for. He followed up consistently with friendly emails and telephone calls. Anthony and Lazar were very good in taking me through the paperwork and warranty/extra options phase after I had decided on my vehicle. Josie was exceptional as a Delivery Specialist, spending all the time I wanted in explaining the numerous features on my vehicle. Everyone worked very well together in making sure the experience was first rate. More

The service quality needs to be improved I have recently visited this dealer for a scheduled repair work just after a big snowing. 1. I actually waited for almost 3 hrs for the less than 2 I have recently visited this dealer for a scheduled repair work just after a big snowing. 1. I actually waited for almost 3 hrs for the less than 2 hrs work. 2. I was told after 2 hr that my car is under washing and will be coming out soon. After another 1hr, I was told my car is ready and it is parking outside. But apparently it is Not washed at all. Please keep the promise to customers. 3. I have purposely taken out my driver matt after parking it outside the office. So it is pretty clean and dry on the drive side floor. Thought they would put a plastic cover on driver side before driving it to prevent dust in, the same as at another Lexus. But when I picked my car, I found that the drive side is wet and with dirty snow on the floor. Why not using plastic cover and just step in with dirty snow? These are small things but make me unhappy. Still there are some improvements needed for Lexus. More

Winning Team Great first experience with Lexus. The entire staff was friendly, courteous, and accommodating. The team worked together well to ensure that everythin Great first experience with Lexus. The entire staff was friendly, courteous, and accommodating. The team worked together well to ensure that everything I needed was taken care of and all my questions answered. More

Great friendly service... Lexus Canada and Lexus on the Park always looking out for their clients...great location and friendly staff ready to assist clients with any automobil Lexus Canada and Lexus on the Park always looking out for their clients...great location and friendly staff ready to assist clients with any automobile service related issues. More

excellent After all concern that I had describe form Abid, I start to love this dealer. I believe they are here to help customers and try their best to solve After all concern that I had describe form Abid, I start to love this dealer. I believe they are here to help customers and try their best to solve all the issues. Thank you Abid More

Attentive Customer Service Kevin Fam took the time to describe the problem with my car in technical detail so that I understood exactly what was wrong and could make an informed Kevin Fam took the time to describe the problem with my car in technical detail so that I understood exactly what was wrong and could make an informed repair decision. I appreciate his patience in explaining the workings of a piece of electrical circuitry in my car. Thank you very much. More

Amasing Experience with Lexus On The Park I have 2014 IS250 and very satisfied with the Services provided by the Service Department. Special thanks to Abid Shivji for his attitude. Amjad K I have 2014 IS250 and very satisfied with the Services provided by the Service Department. Special thanks to Abid Shivji for his attitude. Amjad Khan More

The welcome that was not. I have been a long time customer at your Toyota part of your dealership. My experience there has always been great. From the prompt reception to the I have been a long time customer at your Toyota part of your dealership. My experience there has always been great. From the prompt reception to the friendliness that one feels from the smiles on the Toyota employees. The competently and calmly explain the work to be performed on that day guide you towards the waiting area which is comfortable upstairs. I was actually looking forward for my first experience at the lexus end of the operation and perhaps expecting it to be even better. The reception at sevice was cold and unwelcoming, the staff that I encountered were anxiety ridden, and was told to wait and sit on a small leather chair while waiting to be served. I felt as if I was outside the principalals's office at school. The information that I received initially and what I was told when I sat down with the service rep. Was in consistent and very unprofessional. Back to my small leather chair by reception, while I waited for my shuttle ride home. What surprise when I was greeted by a small car instead of the mini van that is much more comfortable. What else can I say, as an owner of an BMW M3 and Parkview customer I expected more. More