Lexus On The Park

Problem with Console (below) plus Regular Service Garage door opener from underground parking was jammed into console so the whole unit had to be removed in order to open it. Was due for service. Ex Garage door opener from underground parking was jammed into console so the whole unit had to be removed in order to open it. Was due for service. Experience great. Waited, so no rental vehicle required. Breakfast voucher. Service completed faster than estimated. Thanks. More

Service inspection As always the service was professional, quick and satisfying. I have come to expect great service at Lexus on the Park and they have never disappointe As always the service was professional, quick and satisfying. I have come to expect great service at Lexus on the Park and they have never disappointed. More

Servicing of my Lexus IS250 Always a great experience when bringing my car in from the moment I pull in to picking up my vehicle. Great service! Great staff. Always, explain t Always a great experience when bringing my car in from the moment I pull in to picking up my vehicle. Great service! Great staff. Always, explain the work well and provide updates along the way in my servicing maintenance. More

Execllent Customer Service I can not say enough about the wonderful customer experience I had with all the employees I encountered at Lexus on the Park. Benjamin was great, n I can not say enough about the wonderful customer experience I had with all the employees I encountered at Lexus on the Park. Benjamin was great, no pressure and very informative, made some suggestions and recommendations that I found very useful and a different prespective. Josie was also great when I came to pick up my car. She spent the time with me to go over everything in the car and had lots of patience, although everything in it is straigt forward. Love my EX 350. More

great experience It was a pleasure purchasing my nx200t here. STEPHEN was knowledgeable and made the experience less daunting. Josie was also excellent during the del It was a pleasure purchasing my nx200t here. STEPHEN was knowledgeable and made the experience less daunting. Josie was also excellent during the delivery process. Thanks guys. More

Received an honest deal, great customer service On Feb. 27, 2015 purchased an ES350 from Tom Homewood. Negotiations with Tom were pleasant, efficient and professional. On delivery, I dealt with Jos On Feb. 27, 2015 purchased an ES350 from Tom Homewood. Negotiations with Tom were pleasant, efficient and professional. On delivery, I dealt with Josie Allen, delivery specialist, who was most knowledgeable, explained to me the intricate technical details in simple language. Very articulate and easy to follow. Highly recommend both individuals. More

Service They collected my car and dropped it back after the service, which is a huge convenience. They fixed my flat ture but didn't test it, so there still a They collected my car and dropped it back after the service, which is a huge convenience. They fixed my flat ture but didn't test it, so there still appears to be a slow leak. They fixed everything I'd requested, but didn't use their initiative to fix things I hadn't mentioned (but which should have been obvious). The service was great. More

I'll be back for sure! I recently purchased a vehicle from LOTP. My entire experience, beginning from the moment I first came to see the car, till the minute I drove away wi I recently purchased a vehicle from LOTP. My entire experience, beginning from the moment I first came to see the car, till the minute I drove away with my vehicle was outstanding! Everyone at the dealership (in specific: sales, service and finance employees) worked in collaboration, to make my visits pleasant, comfortable, informative and effective. My experience could be described as being "custom built for me"; I really got the feeling that each of these individuals cared about my needs and did their best to not only meet them but to surpass them, with some nice surprises thrown in as well. I would recommend LOTP without a single hesitation to any customer wanting to purchase a Lexus and I know.. I'll be back for sure for future purchases. A big thanks to everyone who came together to make this purchase easy and memorable for me - your service is top notch! More

OilChange+ Engine Computer Replacement Kevin and Katlyn, they are both awesome, not only for the technical services but also for customer services. Kevin always discuss the situation and so Kevin and Katlyn, they are both awesome, not only for the technical services but also for customer services. Kevin always discuss the situation and solution, and he is always follow up. Thanks. More

Service: exceeding a customer's needs As a long-time Lexus owner, I've learned to expect quality service. My most recent service visit exceeded even my own these expectations. I came in la As a long-time Lexus owner, I've learned to expect quality service. My most recent service visit exceeded even my own these expectations. I came in late in the evening, with a nail puncturing my tire. I was greeted promptly, the car was taken to be looked at, and soon enough Warren Luongreturned with the report that the tire was too damaged to repair. He suggested replacement. Though I thought I thought I had bumper-to-bumper warranty (I had it in the three previous cars), I discovered that was not covered for tire punctures. On his own initiative, Warren undertook to contact the service manager Abid Jivi and explain my situation. Abed made an quick decision to replace the tire ... at no charge. I left within the hour. Naturally, I was glad to be driving on safe tires once again. But I was feeling especially glad to discover that I enjoy a positive relationship with the service team at Lexus on the Park. For me, that is a very compelling reason to come back there again, and again. More