Lexus On The Park

Customer Service:Josie Allen I was having difficulties with my Bluetooth function on my new 2015 Lexus IS250. I dropped in to the Sales Centre on a busy Sat. afternoon - met with I was having difficulties with my Bluetooth function on my new 2015 Lexus IS250. I dropped in to the Sales Centre on a busy Sat. afternoon - met with Josie Allen who quickly solved my problem - really an issue with my blackberry. But she is a Delivery Specialist and proceeded to give me a great "orientation" to my car - pointing out features I was not aware of. What a great service - Thank you, Josie! More

Excellent customer service! Tom really took care of us! Tom listened to our requests and was passionate about finding the perfect car for us. Tom is amazing and we will not hesitate to send our friends and Tom listened to our requests and was passionate about finding the perfect car for us. Tom is amazing and we will not hesitate to send our friends and family to him. If you go to this dealership, you will be well looked after and you will leave feeling special. We didn't feel any pressure to make a purchase either. You definitely will not get the attitude and bad customer service you will get at Parkview BMW. More

No Doubt in my mind My previous vehicle was purchased through a broker from a dealership in SW Ontario and since I live in Whitby, I had to find a dealer in Toronto for s My previous vehicle was purchased through a broker from a dealership in SW Ontario and since I live in Whitby, I had to find a dealer in Toronto for service. I was lucky to have picked Lexus On The Park. Because of the terrific relationship with their service department for the last six plus years [Brian in particular] I went to them several times during that period to look at newer models but was so satisfied with my 2008, RX400H that I never traded. When Lexus finally introduced the NX series, I knew I had found my next vehicle. I went to this dealership first and must admit they were the place where I wanted to deal. Stephen De Silva who I talked with several times over the years arranged a test drive to show me the vehicle and gave me the first pricing, understanding when I said I would think about it for awhile and come back when I was sure. I had already decided I wanted this vehicle and only wanted to review competitive pricing. I did this and returned to Lexus on the Park to finalize a deal. I finished up there buying the vehicle from them. From start to finish, led by Stephen and meeting with all the other members of the team, I was was treated very professionally and was more than satisfied with the whole process. The final step in the process was time with Josie Allen the Delivery Consultant who went over the features of the vehicle with me. As I try to further educate myself with this sophisticated vehicle, I realize I will need another session which she had gracefully offered. I started off by talking about the service area of the dealership and I finish with that area as it will be my most important contact going forward. Over the years I have been involved in Auto service, managing up to 24 bays in one of my companies and recognize the difficulties in this area. As with all of the people I have now met during this transaction, you run the best operation I have ever been involved with and management is to be congratulated for assembling such a terrific team. More

Superior customer service My wife and I felt comfortable working with Kevin Loth from the moment we met him. His attention to detail and caring attitude really stood out for u My wife and I felt comfortable working with Kevin Loth from the moment we met him. His attention to detail and caring attitude really stood out for us. He took the time to listen to what we were looking for and found the perfect vehicle for us. We couldn't be happier with our RX350. Thank you Kevin! Jeff Wilson More

Excellent service and friendly staff Got what i wanted with a very reasonable price with ease and help of a great staff. If you are buying Lexus and live in the Toronto, you must go her Got what i wanted with a very reasonable price with ease and help of a great staff. If you are buying Lexus and live in the Toronto, you must go here. More

Unbelievable Service! I felt very special. My sales team were so pleasant and helpful. I am a new Lexus customer. My whole team were very knowledgable, reassuring and atte I felt very special. My sales team were so pleasant and helpful. I am a new Lexus customer. My whole team were very knowledgable, reassuring and attentive. Thank you. More

Ultimate Customer Service The team of Alistair Baxter , Mark Easton & Josie Allen were outstanding, what an experience , happy to have been a return customer leasing a Lexus s The team of Alistair Baxter , Mark Easton & Josie Allen were outstanding, what an experience , happy to have been a return customer leasing a Lexus suv , our entire family has dealt with this team for many years More

Great Staff Both my salesperson (Mark Easton), sales support (Josie Allen), and Finance (Anthony T) were wonderful. They truly put effort into ensuring a good b Both my salesperson (Mark Easton), sales support (Josie Allen), and Finance (Anthony T) were wonderful. They truly put effort into ensuring a good buying experience. That is why I have continued with Lexus. More

Car purchase Great people and great service, and a great car. All questions answered, and any concerns resolved. I would have no problem going back for my next car Great people and great service, and a great car. All questions answered, and any concerns resolved. I would have no problem going back for my next car. More

Abid took lead to resolve issue I have been a Lexus on the Park loyal customer for many years and they have been providing reliable service to keep my IS250 running flawlessly. On I have been a Lexus on the Park loyal customer for many years and they have been providing reliable service to keep my IS250 running flawlessly. On April 4/2015, my service adviser Marlon told me that the passenger front tire which I brought 6 months ago had a bulge on it, was not covered by any warranty. He tried his best but beyond his authority. However, this caught me by surprise because 1) To my knowledge, dealer has a minimum of 12-month parts warranty. 2) Michelin Canada web site has warranty for their tires. To make a long story short, Abid took care of me and this issue. This is good customer service. He certainly understands how to take care of his customers. Good job. ... Dave Tang More