Lexus On The Park

Outstanding Service Experience First time visiting Lexus on the Park with my 2010 RX450h for a scheduled Maintenance visit (193,000 kms). From someone who has spent their entire wo First time visiting Lexus on the Park with my 2010 RX450h for a scheduled Maintenance visit (193,000 kms). From someone who has spent their entire work career in retail, this was an outstanding experience from start to finish - at every customer touch point and every "moment of truth". Over the past six years I have taken this vehicle to four other Lexus dealerships in the GTA for service and this was without question the best experience that I have had. I highly recommend Service Advisor Greg Mugford, but really is was everybody and everything from (A) booking on the website to (B) the follow-up call to confirm to (C) the greeting when I entered the service bay to (D) check-in to (E) picking up the loaner car to (F) follow-up call to advise of additional recommended work to (G) returning the loaner car to (H) checking out and getting my vehicle returned to me. Great job! More

Great service. Enjoyable test driving and sales experience. I booked an appointment with Yin Chan to test drive pre-owned Lexus sedans within a relatively tight budget. Yin showed me several cars within my pric I booked an appointment with Yin Chan to test drive pre-owned Lexus sedans within a relatively tight budget. Yin showed me several cars within my price range and we test drove 2 of them. I was pleased that he didn't try and upsell me to a more expensive option as happened at other non-Lexus dealers I checked out prior to this purchase. He gave me his honest opinion on the best value for money Lexus and I bought a 2012 Lexus IS 250 that I am very pleased with. There was no haggling on price and there was no pressure to buy the extra warranty features, though they were carefully explained. Also, Josie Allen did a great job explaining the car's many features. A very enjoyable car buying experience from start to finish. Adam More

Setting the bar on customer service I recently purchased an 2013 RX350. I'm not the person who enjoys the back and forth on negotiation and being left with the feeling that I got ripped I recently purchased an 2013 RX350. I'm not the person who enjoys the back and forth on negotiation and being left with the feeling that I got ripped off. For this reason, I chose to take my business to Lexus on the Park. I was referred to Benjamin Solayman and through a combination of email exchanges, we had essentially closed the deal. Times are changing with purchasing behavior and people no longer have the time to walk into a dealership to browse and barter. When service consultant, Greg Mugford knew I was in the market, he passed on my info to Benjamin. Benjamin was not a pushy sales person and he was direct and to the point in listing 3-4 options for me. Typically, a sales person would never disclose all of this info over an intro email, however Benjamin has already learned that sales can come from anywhere at anytime. I scheduled an appointment to come in and test drive the cars and within the hour, my car was purchased. Benjamin's level of customer service, professionalism and just being a whole hearted good person, were the reasons I chose to purchase from Lexus on the Park. I left thinking I got the best deal (which made me feel satisfied with my purchase). The entire team was able to accommodate just about all of my requests for this vehicle. The Sales Manager, Lazar was also a pleasure to deal with as he took the time to explain all the documents clearly and Josie Allen was excellent on the day I picked up my car. She took the time to explain all the features and functions of the car and even got them to do a secondary interior clean on the car because she felt it wasn't to her standards. I was impressed with this. To the entire team starting from Greg Mugford for referring Benjamin to me, to Benjamin himself for being a top notch sales person (and now my new friend at Lexus), to Lazar in helping to finalize the sale and Josie for arranging the pick up, I am sincerely grateful for you amazing service and extremely happy with my vehicle. I will most definitely refer anyone looking for a car to visit Benjamin. He's definitely an all round classy guy. Thank you Lexus on the Park - Sean C More

Outstanding sales experience with Yin & Sean & Josie Just stopped by to check what is available in per-owned RX hybrid. Yin Chan presented us with couple of options that both fit our need and budget. Ver Just stopped by to check what is available in per-owned RX hybrid. Yin Chan presented us with couple of options that both fit our need and budget. Very friendly and not pushy at all. Gave us great advice and luck has it our dream car 2014 RX450H with the ultimate package was to arrive later that night. Yin was prompt and called once the car arrived. We had the grand-kids with us, so we took them over to see the car and what a reception they received from Sean and all others. Very warm and you feel like you are with family not dealership. Yin Chan explained clearly all the details of the two options we had, allowed us to go for test drive and we concluded the deal. What a wonderful buying experience. When the car was ready to pick up everything was smooth and Josie took the time to explain the operation of everything. Thank you Team Lexus On The Park....love you all. More

Great Service! Very happy with the sales experience provided by Lexus on the Park. AJ Farzad was very helpful in guiding my purchase, wasn't sure what vehicle I ini Very happy with the sales experience provided by Lexus on the Park. AJ Farzad was very helpful in guiding my purchase, wasn't sure what vehicle I initially wanted, or if really wanted to replace my old Lexus at all. AJ was great at helping me select the right vehicle for my needs and then working to get me the price that I wanted. My best ever car buying experience to date. Vehicle delivery was the best and most thorough turn-over I've ever been through. Josie Allen was patient and took her her time in explaining all the features and vehicle set-up options. I thought my last Lexus dealer experience was good - Lexus on the Park was better. Would highly recommend this dealership. They are very easy to work with. More

A pleasure to deal with This is the second Lexus 450H that we have purchased from Lexus on the Park. Stephen De Silva has sold us both vehicle and we find him totally profess This is the second Lexus 450H that we have purchased from Lexus on the Park. Stephen De Silva has sold us both vehicle and we find him totally professional and most helpful. My wife is so impressed with the service department that we did not even consider shopping for another make of car. Also did not shop other Lexus dealers as we felt that the treatment was always first class. Christine Nam helped explaining the incredible features of the new vehicle and how it was different from our 2010. Again, she was very good at explaining the difference features of the 2016. We will most likely come back for a second visit to go over the electronics after we have driven the car for a few weeks. John De Sousa, the Sales Manager, was also very helpful. We can highly recommend Lexus on the Park. Gaye & Andy Stein More

Great Experience I was very pleased with my experience at Lexus on the Park. "AJ" (Farzad) was helpful, knowledgeable and worked very hard to get me and great LS460. I was very pleased with my experience at Lexus on the Park. "AJ" (Farzad) was helpful, knowledgeable and worked very hard to get me and great LS460. Purchasing a vehicle is usually stressful , not this time, I found the experience easy and pleasant. Everyone I met during my purchase was helpful and in a great mood. The facility is second to none. I would highly recommend Lexus on the Park. If your looking to purchase a new or used Lexus go see "AJ", you will not be disappointed. More

BEST EXPRIENCE EVER VERY GOOD PERFORMANCE, FARZAD AJ WAS REALLY HELPFUL, HE HELPED ME TO CHOCE EXATLY WHAT I WAS LOOKING FOR, WITH VERY GOOD PRICE. I EXTREMELY WILL SUGGE VERY GOOD PERFORMANCE, FARZAD AJ WAS REALLY HELPFUL, HE HELPED ME TO CHOCE EXATLY WHAT I WAS LOOKING FOR, WITH VERY GOOD PRICE. I EXTREMELY WILL SUGGEST HIM AND THIS DEALERSHIP TO ALL OF MY FRIENDS. More

Great customer service! I was fortunate to have the great experience of purchasing a 2013 Lexus ES with Stephen De Silva in late January. We had come in looking for somethin I was fortunate to have the great experience of purchasing a 2013 Lexus ES with Stephen De Silva in late January. We had come in looking for something that would be efficient for our family, and Stephen was great in providing us with a variety of cars that we were able to look at and drive. When a ES came into the lot that exact time we were there, Stephen made sure that we were able to get the first look at it as it was in great condition and quality. We really appreciated his patience and knowledge when deciding on the car. Lazar Lazarovski also made the financial transitions smooth and easy to understand, as this was a first time car purchase for myself. I really appreciated Josie Allen's extensive knowledge and help when it came to taking a tour of the car. She was very kind, easy to talk to, and still checks in to see how we are enjoying our vehicle. Everyone at Lexus on the Park was great to interact with, and I would always recommend to friends and family to visit this dealership. Thanks for the great experience! :) More

Excellent experience! This is my second vehicle from this team. They were all Fabulous, helpful, quick and efficient! It was an enjoyable experience and I'm thrilled with m This is my second vehicle from this team. They were all Fabulous, helpful, quick and efficient! It was an enjoyable experience and I'm thrilled with my vehicle. I highly recommend this team! More