Lexus On The Park

November 13th Lexus RX 400h 90000 km service appointment. What can I say? Greg Mugford has been the service person I have related to for at least three recent issues. I have always found him to be polite, i What can I say? Greg Mugford has been the service person I have related to for at least three recent issues. I have always found him to be polite, informed and responsive to my inquiries of servicing this car we own. I have also appreciated the care given by the dealership and the professional quality of the dealership's entire location. I only wish it was closer to my place of residence. I tried to service our car at the closer dealership and the level of customer experience there was not very good the last times I tried to use them. More

In a Pinch!!! I have been dealing with another Lexus dealership in Toronto for about 8 years and had a very good working relationship---or so i thought. Just the ot I have been dealing with another Lexus dealership in Toronto for about 8 years and had a very good working relationship---or so i thought. Just the other day when it started to snow my heat went off. I called the dealer and asked to come in on an urgent basis. You cant drive in the snow without heat. Much to my surprise they would not take me in that day and would only schedule an appointment for 5 days from then. I was shocked. They knew i might not be able to drive for 5 days if it continued to snow. I called up Lexus on the Park and they took me in as a walk in without having known me at all. They bent-over backwards and had the car ready for me the next morning after having to order in a new radiator and replace it. I credit my new service manager, the shop foreman Warren Luong with this stellar service and have as a result switched my allegiance to Lexus on the Park. Randall Rothbart More

Excellent experience and very nice people to deal with I bought my pre-owned 2011 Lexus RX-350 from Thomas Homewood. He was a pleasure to deal with. He understood my requirements and found a great match I bought my pre-owned 2011 Lexus RX-350 from Thomas Homewood. He was a pleasure to deal with. He understood my requirements and found a great match for me and my family. When I went to pick up my vehicle, it was flawless, just as Thomas promised. Thanks Tom!! I also dealt with Anthony Trasmundi. He did a great job in explaining all the related warranty and finance information. Very personable and a pleasure to deal with. Finally, I met Josie Allen. She was great in explaining all the features and options of my vehicle. She was very knowledgeable and super to deal with. Once again, I want to re-iterate that I had a fantastic experience with everyone at Lexus on the Park. They went to great lengths to make our car buying experience top notch !!!! Thanks you all!! Regards, Marco Passaretti More

Thank you Josie!!! I highly recommend some time to spend with Josie Allen. She is great at explaining all the gadgets on the 2015 models. And she's nice too!! RK I highly recommend some time to spend with Josie Allen. She is great at explaining all the gadgets on the 2015 models. And she's nice too!! RK More

The best in the biz - Abid! The service was impeccable! Everything from the initial call, the speedy appointment booking, the quick turn around (despite a very busy day), the wa The service was impeccable! Everything from the initial call, the speedy appointment booking, the quick turn around (despite a very busy day), the warm friendly greeting I received, the knowledable expert advice that was offered to keep my car up to date on maintenance, to the follow up email with my receipt. Abid was just fantastic to deal with. I didn't purchase my car from this location, and it's not the closest location to me, however I have been there once be fore and dealt with him, and he has been fantastic every time. I wouldn't take my business elsewhere, and when I'm ready for a new car, I'll defiantly come to Lexus on the Park. More

Thank you Benjamin! We recently purchased a Lexus LS 460 from Benjamin at Lexus on the Park. We have been used to Lexus’s exemplary service culture for a few years now, b We recently purchased a Lexus LS 460 from Benjamin at Lexus on the Park. We have been used to Lexus’s exemplary service culture for a few years now, but Benjamin took that service to a completely new and unexpected level. He was very transparent in his approach and to our surprise we ended up buying the car in about 1 hour after walking into their showroom for the very first time. Benjamin is extremely knowledgeable, very courteous in his approach and he took the time to understand what was important to us. The thing we appreciated the most was that he wanted to understand what we wanted as opposed to making a sales effort to sell the car that he had on the floor. The car buying experience continued after we had signed the purchase contract and Benjamin was always available to ensure that the whole delivery experience was very positive. After a few years of driving a Lexus we were convinced that we would not want to move to another luxury car maker and after buying this car from Benjamin we are also quite sure we will never buy a Lexus from anyone else but him. Thank you Benjamin for all your help and I wish that all car sales person can take a leaf out of your book! Abhimanyu Verma Partner, KPMG More

A+++ Service Benjamin MOMAYEZ was excellent, he is very friendly and you never felt pressured by him. His customer service is great and he answered all of our conc Benjamin MOMAYEZ was excellent, he is very friendly and you never felt pressured by him. His customer service is great and he answered all of our concerns. On the day of pick up he went out of his way to pick myself and my wife up from our home, so that we could pick up our Lexus RX 350 from the Lexus on the Park dealership. Highly recommended. On the day of pick up we were introduced to Josie ALLEN who is the delivery specialist, she informed us all the features that are SUV comes with.... as it does comes with a lot of features. She was kind and helpful in teaching us about our new toy. Lexus on the Park should be proud of these two employees Regards Ryan More

The way the car business should be I would just like to pass on my comments about Lexus On The Park and the team there. I have been in automotive business for over 25 years and worked I would just like to pass on my comments about Lexus On The Park and the team there. I have been in automotive business for over 25 years and worked with hundreds of dealerships across Canada from the OEM (manufacturer) side. I leased an IS350 Sport a few weeks back (first car I've ever leased/bought as I've had company cars for over 25 years) and the experience with the everyone has been exceptional....from the reception (Rosina and Chelsea are wonderful, except I had to show Rosina how to water the plants properly!), up to the delivery (Josie is the best) and subsequent service. Professional, thorough, honest and always smiling. You can't help but want to buy and service a car with them. Let's just say I'm a little bit "challenged" when it comes to the technology in today's vehicles (locked myself in the trunk of the car.....twice :) but the car is spectacular, only to be matched by the people. I have known Alistair and Mark for years and they are absolutely the best. I've also dealt with the service team, as I hear "voices in my head" (kidding...really) when it comes to a tiny little rattle and they have been fantastic. Greg, Jeremy, Marlon and Warren (he thinks I'm a little nutty but I couldn't get him to say it). I have been referring people directly/anonymously to On The Park (Previously Scarborough Lexus/Toyota) and have never had ANYONE come back to me with anything but rave reviews. They deserve recognition from the new owners, Auto Canada, and can teach the other dealerships within their portfolio, on how to do business at the highest level. The current team is a reflection of the previous owner and General Manager, Bryan Rowntree and Gerry McDonald. Great job Alistair and team. Just give me a few months to enjoy my new car and then get me in and sell me something else. Finickly yours, (Finickly is not a word but sounds cool) Colin Richardson More

Great experience as always I always have a great experience with Lexus on the Park. They are nice & friendly, see me quickly, and get the job done. It is a beautiful dealership I always have a great experience with Lexus on the Park. They are nice & friendly, see me quickly, and get the job done. It is a beautiful dealership with some nice amenities while waiting, and they provided me a rental car since my visit required a few hours. I highly recommend Lexus cars, and this dealership in particular. More

Exceptional Dealership Recently leased RX 350 . I have been dealing with Mark for 10 yrs. This is my third Lexus RX from this dealership. I have nothing but good to say abou Recently leased RX 350 . I have been dealing with Mark for 10 yrs. This is my third Lexus RX from this dealership. I have nothing but good to say about the people I dealt with. More