Lexus Of Edmonton

One Dissatisfied Customer This is my third experience with Lexus of Edmonton, and it was absolutely terrible. I had requested and made an appointment for a simple tire change This is my third experience with Lexus of Edmonton, and it was absolutely terrible. I had requested and made an appointment for a simple tire change from winter tires, which had been purchased from Lexus of Edmonton six months ago, to all season tires, and was told it would take 1 - 1 1/2 hours, including a wash. After refusing a high pressure upsell by the young woman on the phone, I felt I was being penalized once I arrived at the dealership. After being handed off from agent to agent, with obviously no communication between them, I was asked continually who I was (Mr. Cox?...NO, Mr. Osborne?...NO), and if I needed any coffee or water. I was offered wine and beer by one of the chauffeurs, when all I really wanted was my car.. Two and a half hours later, and only after registering disappointment with the Service Manager, I had the car back, He offered us free car detailing, which was next to useless on a meticulously kept automobile. What should have been offered was a complete refund of the $172 fee for service which should have taken no more than 75 minutes. I guess my mistake was not taking the upsell, but after the Marketplace exposee, I thought the automotive industry, and particularly such a quality dealership, would have learned it's lesson. Clearly not. After 12 years, 3 Lexus SUV's, and two dealerships (long time customer of Lexus of Oakville, which was always fantastic), I could not be more disappointed in Lexus of Edmonton. I am contemplating a further complaint with Lexus of Canada. More

Superior Customer Service We purchased a new RX 350 F2 from Lexus of Edmonton last month. Our experience with the dealership in general and our Salesperson Gil was far superior We purchased a new RX 350 F2 from Lexus of Edmonton last month. Our experience with the dealership in general and our Salesperson Gil was far superior to any of previous purchasing experiences. Gil provided us with the information we needed to make an informed decision on our purchase and has been available to us since the purchase to answer any questions we’ve had. If you want to experience great customer service and drive an amazing vehicle see Gil at Lexus of Edmonton and test drive an RX 350. You will not be disappointed! Kevin and Tina More

A very happy customer Sales advisor Andy is very helpful and he gave us a very good deal! West side Edmonton Lexus on 170th street is the best dealer! The purchase process Sales advisor Andy is very helpful and he gave us a very good deal! West side Edmonton Lexus on 170th street is the best dealer! The purchase process was quick and the employees were super helpful and friendly! More than 100% exceeded my expectations of purchasing a Lexus than other dealerships! More

Always Meeting Expectations Great service the minute you walk in the door to the shuttle service to and from the dealership.As usual always meeting expectations . Great Job Team Great service the minute you walk in the door to the shuttle service to and from the dealership.As usual always meeting expectations . Great Job Team Lexus of Edmonton! More

Great service. Vehicle was in for a recall. Lee and Dean were very helpful in service. The vehicle was ready early which is a good bonus. Great people and very relia Vehicle was in for a recall. Lee and Dean were very helpful in service. The vehicle was ready early which is a good bonus. Great people and very reliable service. More

Amazing Staff Arrived for service appointment; staff greeted me as I exited the car. Kerri reviewed service required in detail including pricing etc, very professio Arrived for service appointment; staff greeted me as I exited the car. Kerri reviewed service required in detail including pricing etc, very professional and prompt. Contacted me before the car was promised, car was washed and ready. Returned loaner car and Breanna was there to accept the keys and take the car. Management realizes that happy, well trained staff are the means by which you keep existing clients. This is the third Lexus I've owned from this dealership and prompt, professional and courteous staff is definitely a big factor. More

Service staff friednly and effecient Took car in for regular oil change and service. Staff fixed a few items such as front mud flap, fixed my car telephone system., and was given a loaner Took car in for regular oil change and service. Staff fixed a few items such as front mud flap, fixed my car telephone system., and was given a loaner. All the staff were very helpful and friendly. More

Five Stars! My first impression is that they have done this before and it shows. The staff displays constant, careful effort the minute you step out of your car o My first impression is that they have done this before and it shows. The staff displays constant, careful effort the minute you step out of your car on to the service area. Everyone is polite and attentive to your needs. Great work Lexus of Edmonton! More

Genuine service , efficient and very accommodating Lexus of Edmonton comes across as a very genuine service dealership. Very efficient and friendly staff. I’ve never experienced any dealerships that ha Lexus of Edmonton comes across as a very genuine service dealership. Very efficient and friendly staff. I’ve never experienced any dealerships that have been so accommodating to ensure that your day or time is not disrupted. More

Many Thanks Thank you for your service. All concerns were met promptly. Concierge service to and from WEM was excellent. This 2015 NX is serving me well and I hav Thank you for your service. All concerns were met promptly. Concierge service to and from WEM was excellent. This 2015 NX is serving me well and I have no plans to trade. Diane Travers. More