Lethbridge Toyota

The staff that we dealt with were all very friendly and helpful. We hope to continue this hospitable relationship well into the future as we will depend on them to help keep our awesome highlander in prime helpful. We hope to continue this hospitable relationship well into the future as we will depend on them to help keep our awesome highlander in prime working condition. More

The team at Lethbridge Toyota were excellent to work with throughout the entire process from initial viewing and test driving until final purchase. So thankful for your excellent service! throughout the entire process from initial viewing and test driving until final purchase. So thankful for your excellent service! More

I Found the buying experience to be friendly, non stress and efficient. My salesman Hanan and finance staff Jim to be exceptional and went above and beyond to make sure my questions were answered. I would u and efficient. My salesman Hanan and finance staff Jim to be exceptional and went above and beyond to make sure my questions were answered. I would use them again for my next purchase and recommend to others. More

SERVICE DEPARTMENT! !! I dealt with Vincent..he is a hardworking and very courteous to everyone...he is always happy and pleasant...I appreciate his focus on his work and !! I dealt with Vincent..he is a hardworking and very courteous to everyone...he is always happy and pleasant...I appreciate his focus on his work and customer service..his personality is a highlight to the team....he is generous with his time with customers and he still manages to complete the many tasks in his day..I feel he is an asset to the dealership and to the community he is dedicated to. More

Had a fantastic experience with my lease end and new car process. My lease was with another dealership that I did not want to deal with anymore and the Lethbridge sales/ management staff was very helpful a process. My lease was with another dealership that I did not want to deal with anymore and the Lethbridge sales/ management staff was very helpful and a pleasure to deal with. More

Everything went very well. I will be a return customer. Lethbridge Toyota was respectful and professional. Love the Rav4 Hybrid. I will be a return customer. Lethbridge Toyota was respectful and professional. Love the Rav4 Hybrid. More

The sales staff was amazing and the finance team were so knowledgeable. I felt understood, listened too, and that I my concerns were valid. Reid and Jim were amazing. knowledgeable. I felt understood, listened too, and that I my concerns were valid. Reid and Jim were amazing. More

AMAZING, SUPER FRIENDLY, VERY HOSPITABLE, COURTEOUS, HELPFUL STAFF, WOULD HIGHLY RECOMEND. ALWAYS READY TO HELP WITH WHATEVER YOUR QUESTION IS AND EXPLAIN EACH N EVERY DETAIL. HELPFUL STAFF, WOULD HIGHLY RECOMEND. ALWAYS READY TO HELP WITH WHATEVER YOUR QUESTION IS AND EXPLAIN EACH N EVERY DETAIL. More

Very clean, professional, welcoming atmosphere with a staff that is eager to get the job done. staff that is eager to get the job done. More

I have no words for the lack of integrity at Lethbridge Toyota. We bought a Toyota Sienna in Feb 2023 from a private seller. One of the sliding doors wasn't working, so we took it to Lethbridge Toyota (LT) Toyota. We bought a Toyota Sienna in Feb 2023 from a private seller. One of the sliding doors wasn't working, so we took it to Lethbridge Toyota (LT) for a price quote to get it fixed.There was also a recall on the sliding door at this time, so we also made an appointment for that. LT quoted us $1500 for getting the door fixed, which we were not willing to pay. They said they had done the recall, but it did not fix the issue. Fast Forward to May 2024. We decided to get the sliding door fixed; at this time the other one had also stopped working. We took our van to Big Al's as we figured they would be more reasonable priced. After assessing it, they called and said that the door problem was covered under an extended warranty that Toyota had put out and that we should take the vehicle to Toyota to get it fixed for free. We took it there and were told the warranty had expired Feb 2023. I went home and then recalled that we had had our van in to get the sliding door fixed in Feb 2023 and had not been told about the extended warranty. I did a little digging and discovered we had had our van in 4 days before the warranty expired. I emailed with a service specialiast numerous times, but was told that they had not documented that we had had the van in for anything but a recall.(Whose fault is it that they failed to document the reason I had brought the van in in the first place?) He quoted me $3200 for getting both doors fixed. My husband spoke at lenght with a service manager named Mike who was rude and arrogant, and said he didn't care what we thought, Toyoya was not fixing the door for free.So even though we had our vehicle in while still under warranty, we were not told about the warranty, and once we knew about it, Toyota refused to work with us saying they had not documented about anything but the recall, so it wasn't their responsibility to fix it. (We were just expecting them to fix one door for free, since the other one had been working when we brought the van in initially.) Thankfully, we have a family friend who is good with cars. It cost $200 in parts and a little over an hour to fix both doors. A far cry from the $3200 Toyota quoted us. I will most likely not deal with Lethbridge Toyota again. The lack of intergrity, the dishonesty, and the degrading way customers are treated, is not something I am willing to put up with. I love Toyota vehicles, but this dealership does not care about customer satisfaction at all. More