Legacy Dodge Chrysler Jeep Ram

Thieves Do not go there, worst dealership in town. Totally ripped me off. My mistake for trusting them. Never again! Since my horrible experience I have purch Do not go there, worst dealership in town. Totally ripped me off. My mistake for trusting them. Never again! Since my horrible experience I have purchased from Chevrolet and Toyota in town and Happy with both dealerships. Also my two sons will not buy from them also. Please warn everyone! More

Worst Service Center Ever!!!!!!!!! Do not buy a vehicle at the Legacy Dodge Dealership in Fort McMurray if you expect to receive anything even remotely resembling good service. I droppe Do not buy a vehicle at the Legacy Dodge Dealership in Fort McMurray if you expect to receive anything even remotely resembling good service. I dropped my vehicle off at 8 am today for work that should have been easily doable within 6 hrs. They never call in the afternoon to provide a status update, so you are always forced to make the call yourself. I called at 3:30 pm today and was told that it would take another hour. I arranged a pick-up at my home for 4:30 pm with their shuttle service for 4:30 pm and waited in my house until 5:30 pm to be picked up. When I arrived at the dealership, the work wasn't completed...it wasn't completed until 6:45 pm. When I first arranged the appointment, I told them I would drop the vehicle off at 8 am when they start work. I was told by the Service Manager today that the 8 am appointment is actually just a drop off time...not the time at which your vehicle will actually get into the garage. So, realistically, when you drop off your vehicle for an appointment, it doesn't really mean that the service work will be done that day. It could be the next day or the next week since your "appointment" is just a drop off time as I was told today. Due to the delay in getting the work done on my vehicle, my wife had to take a taxi to work for night shift and will have to take a taxi home from work in the morning because I now have to drive into work myself and will be late for work. I spoke to the Service Manager and the Sales Manager about the poor service and, in a nutshell, they said oops! The last 5 vehicles that I have purchased were Chrysler/Jeep vehicles. The service at Legacy Dodge in Fort McMurray has pushed me away to a different vehicle make for my next vehicle and I encourage everyone who reads this to stay away from this dealership. I have no idea how this dealership remains in business with their bottom of the barrel service. I'd like to rate the service that I received today in the section below...but it's lower than low! More

Worst Services Ever Prepare to be treated like an open wallet. I took a perfectly smooth running truck in for service and after spending 3 grand for new bearings my truck Prepare to be treated like an open wallet. I took a perfectly smooth running truck in for service and after spending 3 grand for new bearings my truck is shaking so bad it's not usable. More

Check Gas Cap Dilemma Perseverance eventually won. After a long and frustrating time for the mechanics in locating the problem of a check engine light and gas cap light, Perseverance eventually won. After a long and frustrating time for the mechanics in locating the problem of a check engine light and gas cap light, Thankful with the service department in understanding my frustration and being diligent in locating the problem. Very Happy Dodge Customer Tony More

Sheri is the best Sheri in the service department is such a pleasure to deal with! No matter what happens she has a wonder outlook and a smile on her face! She has a ve Sheri in the service department is such a pleasure to deal with! No matter what happens she has a wonder outlook and a smile on her face! She has a very positive attitude and made me feel great! More

Excellent service with the service advisor I had a great experienced with the service advisor I am driving a Jeep Liberty 2008 and I want a peace of mind Check on my break and went to the deale I had a great experienced with the service advisor I am driving a Jeep Liberty 2008 and I want a peace of mind Check on my break and went to the dealership and talked to sherry she is so nice to talk and answer all the question that I'm asking she's actually knowledgable about cars (excellent) very helpful she won't leave from start you talk to her until everything is accomplished good job... I won't think twice to come back once again sherry thanks for the hospitable and warm welcome keep up the good job Satisfied costumer Eddie More

Services First oil change on Jeep I was told it would only take an hour so i could wait if i wanted. So I hung around dealership and waited. After 2 hours i as First oil change on Jeep I was told it would only take an hour so i could wait if i wanted. So I hung around dealership and waited. After 2 hours i asked about it and was told mine was next to go in shop. Only another 30 min they said. Another hour goes bye and they told me they ran into some problems with another truck and their pulling mine in right now. Another hour goes bye and go ask again. They said OH YOUR JEEP IS DONE ! NO ONE CALLED YOU SIR ?? there were only 2 of them behind counter. Signed the paper and went to get my jeep. Well wouldnt you know it I was blocked in. Front and back. (BECAUSE THE PARKING LOT IS RIDICOULOUS . 200 cars and only space enough for half that. )Truck behind me won't start they said, and car in front of me must be a customer gone for a test drive. 2 more hours before i get out of there. ( 6 hour oil change ) Second oil change i was told to drop it off 8;00 am. Which i did. Should be done around noon they said. I called up at 5 pm and they said there just pulling your jeep in the shop now. I asked why they wanted me to drop if off so early if they werent going to get to it until late evening. Ran into probems with another truck they said. Plus a couple mechanics called in sick. Anyway should be done by 6 they said. ( 10 hour oil change ) Nothing but excuses from the service department here. Sales department is great. They would sell there first born son to get you to sign on the dotted line. Then its all over. You are on your own. I have owned numerous vechicles over the last 40 years and in 3 different provinces. This by far the worst dealership i have ever had to deal with. Goin to jiffy lube from on. Will never purchase another Jeep,Dodge, Chrysler while i live in fort mcmurray. I advise anyone to stay away from this place More

Thanks for no help Like everything in Fort Mac the only thing this dealership cares about is selling a vehicle at crazy prices. Had my truck for alost 2 years and the se Like everything in Fort Mac the only thing this dealership cares about is selling a vehicle at crazy prices. Had my truck for alost 2 years and the seat cracked, NOT wear just cracked. Even bought the protectant package so this wouldn't happen. Bought the extended warranty but its not covered even tho its clearly a manufacturing issue. Got brushed off. More

Bought a New Truck I hade decided to buy a new RAM, trading in my 2014 Laramie Longhorn. I had bought my 2014 from Legacy and had a good buying experience at that time. I hade decided to buy a new RAM, trading in my 2014 Laramie Longhorn. I had bought my 2014 from Legacy and had a good buying experience at that time. After a brief talk with Troy, he put me in touch with Stu Dancey. Stu was able to recommend a few different vehicles that met my requirements and after considering all the models, I soon found myself out on a test drive. I found Stu to be understanding, extremely knowledgeable about the RAM models and willing to work with me to get the best price and at the payment terms that I wanted. Overall, I was very happy with the personalized service that I received and I would recommend Stu Dancey to anyone considering purchasing a vehicle from Legacy Dodge. More

Legalized scam artists garbage service Wouldn't recommend legacy dodge to any one there services suck and just pretty much everything about them I brought my truck there for a warranty issu Wouldn't recommend legacy dodge to any one there services suck and just pretty much everything about them I brought my truck there for a warranty issue and told them about a couple other this that wasn't right with the truck and they done Diagnostics on it and charged me $400 just to tell me the things that I all ready new that was wrong More