Do not buy a vehicle at the Legacy Dodge Dealership in Fort McMurray if you expect to receive anything even remotely resembling good service. I dropped my vehicle off at 8 am today for work that should have been easily doable within 6 hrs. They never call in the afternoon to provide a status update, so you are always forced to make the call yourself. I called at 3:30 pm today and was told that it would take another hour. I arranged a pick-up at my home for 4:30 pm with their shuttle service for 4:30 pm and waited in my house until 5:30 pm to be picked up. When I arrived at the dealership, the work wasn't completed...it wasn't completed until 6:45 pm. When I first arranged the appointment, I told them I would drop the vehicle off at 8 am when they start work. I was told by the Service Manager today that the 8 am appointment is actually just a drop off time...not the time at which your vehicle will actually get into the garage. So, realistically, when you drop off your vehicle for an appointment, it doesn't really mean that the service work will be done that day. It could be the next day or the next week since your "appointment" is just a drop off time as I was told today. Due to the delay in getting the work done on my vehicle, my wife had to take a taxi to work for night shift and will have to take a taxi home from work in the morning because I now have to drive into work myself and will be late for work. I spoke to the Service Manager and the Sales Manager about the poor service and, in a nutshell, they said oops! The last 5 vehicles that I have purchased were Chrysler/Jeep vehicles. The service at Legacy Dodge in Fort McMurray has pushed me away to a different vehicle make for my next vehicle and I encourage everyone who reads this to stay away from this dealership. I have no idea how this dealership remains in business with their bottom of the barrel service. I'd like to rate the service that I received today in the section below...but it's lower than low!