Leduc Hyundai

Bought my Hyundai 5 years ago. The service department has been a nightmare since then. It would take me too long to write everything they did wrong so I’ll just say that I will nev The service department has been a nightmare since then. It would take me too long to write everything they did wrong so I’ll just say that I will never buy a car from this dealership ever again. And more that likely, I’ve taken my SantaFe there for the last time yesterday even if I have the free oil change program. WORST SERVICE DEPARTMENT EVER!!! More

Wish I could give them 0 Star I would like to share a recent experience about a fraud sales strategy I faced. I am a very old Hyundai Customer, back from India, Had had a couple Hyundai cars in the past, recent experience about a fraud sales strategy I faced. I am a very old Hyundai Customer, back from India, Had had a couple Hyundai cars in the past, My first car when I moved to Canada in 2019 was also a Hyundai. So, I was looking for a car recently and I got an email from Hyundai regarding a click to buy your car so you could just check what model and where it is available. My family sat with me and we decided to go ahead with 2022 Santa Fe VIN: 5NMS2DAJ3NH445132 Stock:22SF5132. On finalising this we went ahead and reserved the specific car and got a confirmation email from Leduc Hyundai, Even a call from the sales team, Michelle called me and I double checked with her if the specific vehicle is available for test ride, which she agreed to. We fixed an appointment for May 30th at 11:30, I live in Edmonton and my wife and I are both working, took an off from work and drove to Leduc Hyundai excited about the car which I wanted to give to my wife. On our arrival to the dealership we were greeted by different people, Michelle didn't even come to meet us and Gaby took over the show. Started praising my attire(which again is not a sales strategy for me). When I asked him if he had a Sonata, Elantra and a Santa Fe in stock, the whole story started to build up and as every dealership tells you these days, with the current supply issues and everything it's hard to get stock. I asked him but you have that Santa Fe which we reserved online, paying $500 as a deposit, He said, No , that has already been sold to someone else, I was like how could you do that, Then he started telling me all the possible stories. I asked him if I could talk to the Manager, after waiting for like 10 minutes the Manager showed up and once again started to praise my attire. I asked him if he has the car in stock which we reserved and he said No, we don't have that but we are legal to advertise that stock(I was like what??) then he started to offer me "i can give you a good deal on some other vehicle or I could just refund you your deposit. I asked him to process my refund right away and he went ahead and was very quick to revert with the refund receipt, Then I told him you will get a good detailed review from my end, which he literally didn't care about and started to walk over without even saying anything. I told him that is not how you do business and I literally started yelling as I was pissed off with the behaviour of the staff. Though he offered me the gas money for the distance I travelled which is again cheap marketing in my sense.(Keep that money in your pocket and get rich) Now, My reason for telling you this scenario is, Firstly I would never ever encourage anybody to go to Leduc Hyundai, and would also never encourage anyone to buy a Hyundai vehicle ever. Who is responsible for this scenario? Is it Hyundai or the Dealership?? If Hyundai as a company cannot stand to their word of purchasing the car online, then what is the reason for making such promotional emails and the system you have set up. UPDATE: I wrote an email to the CEO of Hyundai Canada and marked the sales manager, sales rep and their customer experience director, I really appreciate the reply from Don who is CEO of Hyundai Canada, Tho he said he is helpless as the dealers are independent, So, Even a CEO of Hyundai can't do anything in my case. This is too weird. More

The sales managers are shady, intentionally wasting time and when you ask for the owner you get told he's there but he doesn't talk to customers... LOL WHAT! Do not deal with this company and when you ask for the owner you get told he's there but he doesn't talk to customers... LOL WHAT! Do not deal with this company More

Very happy with the whole buying experience. Everyone was very friendly knowledgeable and helpful. I would deal with them again Everyone was very friendly knowledgeable and helpful. I would deal with them again More

I was interested in a vehicle. Salesman indicated their mechanic said it was just checked over, all was fine. After I said I wanted to take it to my mechanic, he said oh by the way Salesman indicated their mechanic said it was just checked over, all was fine. After I said I wanted to take it to my mechanic, he said oh by the way, there is a very small leak, but was almost being underhanded and sneaky. I took it to my mechanic. He told me not to purchase the vehicle, there was a leak that would ultimately be a huge problem. I returned vehicle, told salesman what my mechanic said and his response. Oh well. More

Thank you very much to Hyundai Leduc sales team for helping us acquired our new vehicle. Special thanks to Gaby Toma, Jesse Remel and Mohammad for the extra effort and making us feel very comfortable t helping us acquired our new vehicle. Special thanks to Gaby Toma, Jesse Remel and Mohammad for the extra effort and making us feel very comfortable throughout the whole proccess. Keep up the good work guys. More

The free oil change program they make a big deal of is a total waste of money!!!! First off it cost $200, then you have to pay for things like labour, shop supplies, Etc. I believe the actual oil is free, h total waste of money!!!! First off it cost $200, then you have to pay for things like labour, shop supplies, Etc. I believe the actual oil is free, however the oil change still cost $75 dollars. Big rip off in my way of thinking.. Safe your money and avoid this dealership at all cost!!! More

I recently dealt with James Lundgren and I am beyond impressed with the knowledge and level.of caring he and the dealership offered me. Everything was laid out for me and I got the most amazing deal. I impressed with the knowledge and level.of caring he and the dealership offered me. Everything was laid out for me and I got the most amazing deal. I will be coming back for future purchases and sending everyone directly to James. More

I was looking to upgrade my vehicle and I was recommended Leduc Hyundai. If I'm being honest here, they weren't the first dealership that came to mind and they were a little out of my way. But because of the Leduc Hyundai. If I'm being honest here, they weren't the first dealership that came to mind and they were a little out of my way. But because of the recommendation, I decided to give it a go and I gotta say, I was impressed. Their staff were professional, friendly and not pushy at all! That's the one thing that scares me about car dealerships, but their actions are pretty clear that they're not out to make a quick buck. I was taken care of by one of the finance managers, James L., and he actually took the time to listen and provide me with options that suited my needs. He walked me through the whole process and was just a text away if I had inquires or needed help with anything. He even answered his phone on his day off to help me with some paperwork. His reasoning for that was so everything went smoothly and stress free on my end. Who does that?? I guess that's dedication for you. Furthermore, he followed up with me after the purchase to make sure I was still satisfied with my vehicle. Would I go back to them in the future? Yes! Would I recommend them to my friends and family? Most definitely! They may not be the first dealership that comes to mind when purchasing a vehicle, but they should be with their customer service. The staff there is amazing and I absolutely love my new car! Definitely worth the drive out! Thanks Leduc Hyundai for all your help! More

Not enough good things to say about Leduc Hyundai! James was extremely knowledgeable and amazing to deal with. Which made the process an easy and stress free! We purchased a Cherry 2022 Hyundai Tuscon and I was extremely knowledgeable and amazing to deal with. Which made the process an easy and stress free! We purchased a Cherry 2022 Hyundai Tuscon and I couldn't imagine dealing with anyone else. Their pricing beat anywhere in the province and the customer service really topped it all off! Would recommend to anyone looking to buy a new vehicle. What a Great selection. Special Thanks to James Lundgren. We will be back in a few years when it’s time to upgrade again! More