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Lakeridge Chrysler Dodge Jeep Ltd

Port Hope, ON

4.4
255 Reviews

152 Peter St

Port Hope, ON

L1A 1C6

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255 Reviews of Lakeridge Chrysler Dodge Jeep Ltd

May 01, 2019

Service department too busy Hello, I have been a service customer for a few years, it’s hit or miss how you are treated, tried to explain I need some work on my Ram truck, and I’ More

by Larimie15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
May 06, 2019 -

Lakeridge Chrysler Dodge Jeep Ltd responded

Hi Larimie15, Thank you for taking the time to submit feedback. We greatly apologize if you felt that our one of our employees was not addressing your needs. Trevor, our Parts & Service manager, does not recall this conversation, so perhaps another employee was working at his station, at the counter. Regardless of whom you were speaking with, all employees at Lakeridge Chrysler take Customer Service VERY serious. We strive to create the best experience possible. This is one of many reasons why we expanded our Parts and Service... so we could serve each customer better. As for your experience this past Saturday; At this time we do not take appointments on Saturdays. Due to the high volume of traffic at our dealership on Saturdays, there will likely be times (like your visit for instance) that we will ask our customers to leave their vehicle. Reason being, the job before could be done quicker (or take longer) than previously expected and when the vehicle is on-site, we can grab it and start the work on it. This is the reason why dealerships offer shuttle service, so that we can attempt to keep the inconvenience of not having a vehicle to a minimum. Additionally, we do have loaner vehicles available at times as well. This gives our client the ability to leave the dealership with a means of transportation, and come back to the Service Department, closer to the end of the day, to pick up the vehicle. While we definitely understand your frustration with leaving your vehicle, we hope that you may consider Lakeridge Chrysler for your future parts and service needs. If there is something we can do to make your experience better, we will definitely give it much consideration. To contact us, feel free to call Service directly at: 905-885-1618

April 30, 2019

Wonderful reception and service I am a new customer at Lakridge Chrysler, and am very impressed with the dealership as a whole. Dave Harden helped me with a new vehicle purchase and More

by Jim C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor in servicing and Paul in parts (both at a previous dealership as well as at Lakeridge)
April 29, 2019

Fast and Efficient service We purchased a new Jeep Cherokee Limited and Craig Norton was our Sales Consultant. My cousin was the one who recommended this dealership since we li More

by Baby J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Norton
April 28, 2019

Dodge Ram Classic 2019 Chose Lakeridge Chrysler because of the adds and the great incentives. The staff was very helpful and no pressure for the sale. Didn't pressure us int More

by george//tom2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Norton
April 19, 2019

Always a good experience here. Great dealership! Everyone here is very pleasant to deal with, both sales and service. Always friendly and never any pressure. I have bought several t More

by JohnG
Recommend Dealer
Yes
Employees Worked With
Dave, Steve, Josh, Maurice, Trevor., Matthew St. Amand
April 12, 2019

Great Experience +Good price, Dave Harden was very helpful and knowledgeable management was very friendly and helpful Lakeridge carries a very large stock of vehicles More

by Jake
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Harden
April 01, 2019

Awesome Experience Bought my first Ram 1500 LIMITED at Lakeridge. Everyone was wonderful and pleasant to deal with. Didn't feel any pressure from sales department. Love More

by rmtoy91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dina Da Silva
March 30, 2019

Best dealership ever This is my second new car from Lakeridge - Without a doubt new car sales personnel are great to deal with - No pressure - The Service Department are More

by jeanetteD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice - Craig Norton, Matthew St. Amand
March 27, 2019

Exceptional Service Extremely pleased with service from everyone at Lakeridge Chrysler. From the non pressure sales to the completion of the transaction, Dave Harden was More

by Lynda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Matthew St. Amand
March 14, 2019

Repeat Customer After having dealt with Ian for my last 2 purchases, this was not a hard decision to where I was going to deal this time. Ian worked with Dave to quic More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian , Dave, Josh.
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