Koch Ford Lincoln

All of the staff are very warm, friendly and knowledgeable. We had been shopping around for a new vehicle with various car dealers. Our experience with other dealers was not very positive and most of the time We had been shopping around for a new vehicle with various car dealers. Our experience with other dealers was not very positive and most of the time it was very rude. Right from the start, when we came to Koch, the experience was completely different. We were treated with kindness and respect. The team took there time and really worked hard to discover our needs and present us with options. Letting us make the decision on our own, without pressure and condemnation. The entire car selection & purchase process was an excellent experience. More

Excellent Service! I called Kelly looking for a very specific vehicle which didn't exist anywhere and before closing he had not only built exactly what I wanted but gave I called Kelly looking for a very specific vehicle which didn't exist anywhere and before closing he had not only built exactly what I wanted but gave me the lowest price right away! I drove to Edmonton from 3 hours away the next morning and brought my new vehicle home with me that afternoon. Everyone at Koch Ford Lincoln was amazing! Very helpful from the minute I called! More

excellent experience Our experience with Koch was a pleasure. Tom was great to work with, and we felt well looked after. Pressure free and relaxed atmosphere. Kudos to Our experience with Koch was a pleasure. Tom was great to work with, and we felt well looked after. Pressure free and relaxed atmosphere. Kudos to Blair Martin and Terry Peck in the service department . Over all a great experience ! More

Overall good experience bumps along the way. Great experience with Kelly Dakus. He was excellent from start to finish. We had a negative experience with one of the managers, and Kelly was able to Great experience with Kelly Dakus. He was excellent from start to finish. We had a negative experience with one of the managers, and Kelly was able to rectify the situation for us and made sure the rest of our experience was positive. We greatly appreciated his help. Unfortunately the manager at the time, started an argument with us, which almost made us leave mid-deal and not come back. I did not appreciate being spoken in such a harsh, manner. I also did not like the overall finance part of the deal either, as the individual we were dealing, myself and the person who actually created the deal (whom I believe to be the manager) did not discuss at any time the logistics of that deal, therefore leaving room for many misunderstandings, without appropriate explanation, leading to that argument with the manager. I have never been in a position where we are in the process of purchasing a vehicle where I have ever gotten into an argument, ever with anyone. In purchasing a vehicle, it is very important to explain all details, including all of the numbers, and whether anything has been added on for additional charge without the purchasers knowledge, such as tire warranty for an additional $499. I did not only not ask for that, but was told by the financing individual that it was added on, and he wasn't sure why, so once again we were waiting for an explanation. There was a huge disconnect between the final numbers on the deal, the individual who finalized the deal and the financing manager. This part of the deal was terrible, unfortunately, start to finish. More

King Ranch I had a truck in mind to purchase, they listened to my needs and we found one. Very friendly staff, no pressure sales - a good experience that I am s I had a truck in mind to purchase, they listened to my needs and we found one. Very friendly staff, no pressure sales - a good experience that I am sure i will teest again. More

We had excellent service at Koch. It was refreshing to buy a vehicle from such a professional dealership. Buying cars is high up on my list of items I hate to do. However at Koch I w It was refreshing to buy a vehicle from such a professional dealership. Buying cars is high up on my list of items I hate to do. However at Koch I was impressed with all the people that I dealt with. Excellent customer service. More

Excellant Excellent Service as experienced before Previously my husband and I purchased 2 Lincoln MKX at Koch Ford and the last I returned on my own as I kn Excellent Service as experienced before Previously my husband and I purchased 2 Lincoln MKX at Koch Ford and the last I returned on my own as I knew I would be dealt with professionally and personally. I will definitely recommend your dealership to anyone. Was very satisfied with Kelly with the details of the vehicle that he went over with me. Thank you More

Amazing customer service ! At Koch Ford they were knowledgeable and extremely friendly. They were willing to go a above and beyond for their customers. I would definitely re At Koch Ford they were knowledgeable and extremely friendly. They were willing to go a above and beyond for their customers. I would definitely recommend Shelley Posey for anyone interested in purchasing a vehicle from Koch Ford and Lincoln dealership. More

Great Experience Went to another dealership before this one and was thrown around from person to person and made to wait hours at a time. I left and then went to Koch Went to another dealership before this one and was thrown around from person to person and made to wait hours at a time. I left and then went to Koch Ford Lincoln, it was a totally different experience everyone was attentive and eager to help me find exactly what i was looking for. They gave many options and worked hard to get me the final deal i had been seeking. I am completely satisfied by the service received there. I would highly recommend shopping at this dealership. More

Easy and Friendly The team at Koch Ford made it easy to go from interest in a new vehicle to understanding the process involved and helping me get out the door with a n The team at Koch Ford made it easy to go from interest in a new vehicle to understanding the process involved and helping me get out the door with a new vehicle and not feeling like I was ripped off. More