Koch Ford Lincoln

Excellent service I am extremely satisfied with my experience. They were very helpful and accompanying to my schedule. They even arranged my insurance and registration! I am extremely satisfied with my experience. They were very helpful and accompanying to my schedule. They even arranged my insurance and registration! Love my new escape. More

No BS, just good service I was treated with respect and was given the numbers in plain English. They didn't BS me with useless up selling and they didn't push me to buy someth I was treated with respect and was given the numbers in plain English. They didn't BS me with useless up selling and they didn't push me to buy something I didn't want. I custom ordered the truck from Ford, and it arrived as scheduled in 9 weeks in mint shape. I would buy from Koch Ford again. More

A dealership who work for you My experience at Koch Ford Lincoln was amazing, They find me the truck I was looking for and make all the process from the test drive to the day of th My experience at Koch Ford Lincoln was amazing, They find me the truck I was looking for and make all the process from the test drive to the day of the pick up of the truck very easy. Thanks guys for your hard work. More

Excellent!! There was absolutely no hassle while dealing with Jayme @ Koch Ford. There was no BS, straight up pricing and no surprises. No hidden costs or anythin There was absolutely no hassle while dealing with Jayme @ Koch Ford. There was no BS, straight up pricing and no surprises. No hidden costs or anything. Will recommend Koch Ford!! More

Great Customer Experience Went to this dealership to look at a used MKX. We were disappointed as we drove this MKX as there were 5,000KM more on the odometer than on the websi Went to this dealership to look at a used MKX. We were disappointed as we drove this MKX as there were 5,000KM more on the odometer than on the website and the wheel alignment was very bad as the vehicle noticeably pulled to the side. This experience did not make us feel great about the dealership. We decided to look at the new MKX and after a test drive and looking at the different models, we were offered a weekend date experience to test drive the new MKX and were provided with a $100 Visa card for a nice dinner. This experience provided us with the opportunity to drive and experience the MKX. When we came back on Monday, our decision was made and the negotiations began. After some back and forth we came to a point where we felt comfortable with the trade value and purchase price and closed the deal. The service by Brad/Tom have been very good as Tom is exceptionally knowledgeable about Lincoln as we found options that we did not know we had on the model we purchased. Pleasant surprise. Even though the experience at the used section was not satisfying, we feel the Lincoln customer experience on the new side made up for that issue. More

Awesome customer satisfaction I had been to another dealership who tried to sell me onto a vehicle I was not overly interested in. I went to Koch because I had seen a 2015 Ford F-1 I had been to another dealership who tried to sell me onto a vehicle I was not overly interested in. I went to Koch because I had seen a 2015 Ford F-150 super crew in Ruby Red.on their website. I spoke to Shelly a saleswoman at the dealership and she was very friendly and understanding. She took me through all the options on the vehicle. Introduced me to the general sales manager and finance. . I explained to her the problems I had faced with the other dealership and she assured me that they would take care of me, and they did. Shelly and her team made every effort possible for me to take home the truck that I wanted. They gave me top dollar for my trade and made my new vehicle purchase a pleasant experience. I would definitely recommend Shelly posey and the team at Koch to everyone. I will also be a repeat customer . Thank you to the Koch team for being awesome!! Elena More

Great Buying Experience I bought a beautiful 2016 F-150 truck from Tim. The no hassle, no pressure sales was just what I needed and have always wanted. It was also very eas I bought a beautiful 2016 F-150 truck from Tim. The no hassle, no pressure sales was just what I needed and have always wanted. It was also very easy, I told him what I wanted, he found the truck, brought it in and I loved it. Overall the best buying experience I've ever had with getting a new vehicle. Tim always kept me upto date on my truck arrival time, financing etc....It was a true pleasure to deal with him and his team... More

Excellent experience I was recommended to Koch Ford by a family member telling me the service was great and it didn't disappoint. Met with Jayne fritz about a new vehicle I was recommended to Koch Ford by a family member telling me the service was great and it didn't disappoint. Met with Jayne fritz about a new vehicle and he was excellent. He found exactly what I was looking for right away and came through with a great deal. Everything after was very efficient and I drove out with my new vehicle very satisfied. More

Ensuring customer satisfaction When the process goes well, it's easy to provide excellent customer service. It's when there are glitches that true customer service has a chance to When the process goes well, it's easy to provide excellent customer service. It's when there are glitches that true customer service has a chance to shine. It is obvious that the team at Koch cares about their customers and wants to ensure total satisfaction. Everyone I dealt with at Koch went above and beyond to keep me informed and ensure I was completely satisfied with my purchase. More

First class experience on the MKX After a year of reviewing, researching and testing out a variety of vehicles and dealerships, we were pleased to purchase our Lincoln MKX from Koch Fo After a year of reviewing, researching and testing out a variety of vehicles and dealerships, we were pleased to purchase our Lincoln MKX from Koch Ford Lincoln. Our salesman Tom Vanderweide was very patient, never "pushy" and always took our calls and visits with enthusiasm. He followed up with us throughout the year, always friendly and informative. We checked out other Lincoln dealerships and various other luxury vehicle dealerships, and were always drawn back to Koch and Tom. The atmosphere was first class each and every time (and there were a lot of times!)as was Tom's service. We highly recommend Koch, Tom and the whole first class Lincoln experience. It was a pleasure to purchase our vehicle here, and more so a pleasure to drive our MKX. More