Koch Ford Lincoln
Edmonton, AB
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627 Reviews of Koch Ford Lincoln
GM was excellent in resolving my issues promptly. currently under discussion with Koch to rectify the situation. GM very polite and willing to try and find options to help us, and will update. Upda currently under discussion with Koch to rectify the situation. GM very polite and willing to try and find options to help us, and will update. Update: issue was resolved promptly and am satisfied with the resolution agreed on. More
HORRIBLE Horrible, Horrible, Horrible! I would never buy a car from here again! I don't recommend anyone buying a car from here! all they care about is MONEY! Horrible, Horrible, Horrible! I would never buy a car from here again! I don't recommend anyone buying a car from here! all they care about is MONEY! NOT THEIR CUSTOMERS! FAULTY PRODUCTS! DON'T BUY FROM THIS DEALERSHIP!!! I wouldn't even go here for an oil change! More
Service Booked over there online booking service Oct 30 for Friday Nov 9. Modified my appointment the morning of Nov 5 to Nov 8 as there was available time sl Booked over there online booking service Oct 30 for Friday Nov 9. Modified my appointment the morning of Nov 5 to Nov 8 as there was available time slots showing online so I booked that. About 2 hrs later Koch Ford called me said they have no availability and I need to rebook for the next week starting Nov 15. Service advisor which I will not name did nothing to get my original Friday Nov 9 appointment back. Been going here since 2016 for my service and will not return. Fix the online booking system to avoid this in the future for other customers please. Just to clearify Mitchell was not my service rep but didn't no show the person assigned to me so this review does not reflect on Mitchell's service More
Thanks Ty “Paw” I needed some winter tires and rims to put on my Ford Fusion that I got from Koch this spring. I just wanted my car to have a great traction in a sn I needed some winter tires and rims to put on my Ford Fusion that I got from Koch this spring. I just wanted my car to have a great traction in a snow but also look great, so I asked Ty to help me out with this conundrum. Very same day he send me an email with few possible options. We picked the best one for my vehicle and I must say it looks great and I love it! Thanks to Ty this process was fast and extremely satisfactory!!! Thank you again Ty for your hard work! I’m a very happy customer ! More
Brent is fantastic!!! Answered all my question, thouroughly ran through everything. Gave me options that other salesman didn’t which I really appreciated. Will for sure be Answered all my question, thouroughly ran through everything. Gave me options that other salesman didn’t which I really appreciated. Will for sure be back to see Brent when I purchase my next vehicle. More
Replace oxygen sensor Vehicle was repaired on time, service staff were professional and courteous resulting in a painless experience. Bob was new to the service area but im Vehicle was repaired on time, service staff were professional and courteous resulting in a painless experience. Bob was new to the service area but impressed as knowledgeable and professional. More
Excellent Service After a long drive from California to Edmonton, our battery (which was new) started acting up. We took it to Koch and were soooooo impressed with the After a long drive from California to Edmonton, our battery (which was new) started acting up. We took it to Koch and were soooooo impressed with the service. The staff was so friendly and helpful. They gave us a loaner car, and did an excellent job of finding the problem and fixing it - all under warranty. We drove a great car for two days, had excellent communication and they even gave us water when we left. They go above and beyond! Thanks especially to Scott who took care of us so very well from the beginning. More
Great Staff, Awesome Deals! These guys go above and beyond to makes sure you get the vehicle you want at the price you can afford. They treat you like family, not just a customer These guys go above and beyond to makes sure you get the vehicle you want at the price you can afford. They treat you like family, not just a customer! Great Service! More
Good experience till the numbers came up. We went in to find a vehicle. Found what we wanted and everything went well. We even got a ridiculous month payment that was lower than every other fo We went in to find a vehicle. Found what we wanted and everything went well. We even got a ridiculous month payment that was lower than every other ford dealership in the city. However upon closer inspection we found the numbers didn't add up and that we were being charged alot more in interest and was being hidden in the cost. We walked away from that deal and haven't looked back. More
Car buying made easy Had a great experience with Shelly as our guide. She was very knowledgeable and personable, and just overall great to work with. No problem getting th Had a great experience with Shelly as our guide. She was very knowledgeable and personable, and just overall great to work with. No problem getting the vehicle I wanted from their other dealership. More