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Koch Ford Lincoln

Edmonton, AB

4.7
627 Reviews

5121 Gateway Blvd NW

Edmonton, AB

T6H 5W5

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627 Reviews of Koch Ford Lincoln

January 08, 2019

GM was excellent in resolving my issues promptly. currently under discussion with Koch to rectify the situation. GM very polite and willing to try and find options to help us, and will update. Upda More

by Chelsea Dayle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Manning, Blair Martin, Community Manager
Feb 12, 2019 -

Koch Ford Lincoln responded

Hi, Chelsea! Thank you for updating your review. I'm glad we were able to resolve your concerns.

December 07, 2018

HORRIBLE Horrible, Horrible, Horrible! I would never buy a car from here again! I don't recommend anyone buying a car from here! all they care about is MONEY! More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Community Manager
November 05, 2018

Service Booked over there online booking service Oct 30 for Friday Nov 9. Modified my appointment the morning of Nov 5 to Nov 8 as there was available time sl More

by codyarnell1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA, Community Manager
October 31, 2018

Thanks Ty “Paw” I needed some winter tires and rims to put on my Ford Fusion that I got from Koch this spring. I just wanted my car to have a great traction in a sn More

by Paw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty
Dec 20, 2019 -

Koch Ford Lincoln responded

Thank you for your feedback! I'm glad to hear Ty was able to help you! I'll make sure to let them know the parts team know.

October 13, 2018

Brent is fantastic!!! Answered all my question, thouroughly ran through everything. Gave me options that other salesman didn’t which I really appreciated. Will for sure be More

by Jesseg1988
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Coutts
Dec 20, 2019 -

Koch Ford Lincoln responded

Thank you for your feedback!

September 12, 2018

Replace oxygen sensor Vehicle was repaired on time, service staff were professional and courteous resulting in a painless experience. Bob was new to the service area but im More

by lloydstrain29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob whom I believe is new in service
Dec 20, 2019 -

Koch Ford Lincoln responded

Great to hear our Service dept could help you with your Oxygen sensor!

September 11, 2018

Excellent Service After a long drive from California to Edmonton, our battery (which was new) started acting up. We took it to Koch and were soooooo impressed with the More

by Defygravity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 20, 2019 -

Koch Ford Lincoln responded

I'm glad we could help you with your battery, and ease that drive from California to Edmonton. Let us know if you need anything else.

September 07, 2018

Great Staff, Awesome Deals! These guys go above and beyond to makes sure you get the vehicle you want at the price you can afford. They treat you like family, not just a customer More

by Tanya1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmelo, Andre Jespersen
Dec 20, 2019 -

Koch Ford Lincoln responded

Thank you for the feedback, we will pass along your kind words.

July 23, 2018

Good experience till the numbers came up. We went in to find a vehicle. Found what we wanted and everything went well. We even got a ridiculous month payment that was lower than every other fo More

by Gmcdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brent Fullerton
July 20, 2018

Car buying made easy Had a great experience with Shelly as our guide. She was very knowledgeable and personable, and just overall great to work with. No problem getting th More

by edgey123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Manning, Finance Manager, Shelly Posey
Jul 25, 2018 -

Koch Ford Lincoln responded

Thank you for your feedback! I'm glad to hear Shelly and Evan were able to help you out with the vehicle you're satisfied wit! I'll make sure to let them know.

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