Koch Ford Lincoln

I was treated with the upmost respect my questions and concerns were answered. Natasha was my service writer and she was phenomenal. concerns were answered. Natasha was my service writer and she was phenomenal. More

Very friendly and helpful staff that went over and above to complete the work in a professional manner I will recommend to friends and family to complete the work in a professional manner I will recommend to friends and family More

My visits to Koch Ford Lincoln on October 14 and 16, 2022 were pleasant and rewarding. I was responding to a Ford Air bag recall notice. The Parts department staff were friendly and helpful on the first visi were pleasant and rewarding. I was responding to a Ford Air bag recall notice. The Parts department staff were friendly and helpful on the first visit and confirmed that a driver side airbag was in stock at the warehouse and would be available for installation the next day. An appointment was made for October 14, and I was welcomed by Danielle Brice. Danielle was very courteous and advised that the work would be completed in about 1.5 hours. The work was completed on time and again Danielle advised that a couple of other issues were identified that could be addressed, namely, a cracked windshield and uneven tire ware. I noted these issues and thanked her. More

Found the staff very friendly and treated me well, did the service I asked for. the service I asked for. More

Very friendly staff. Clean shop. Did a very good car wash & interior clean. Prompt drop off & pick up. Clean shop. Did a very good car wash & interior clean. Prompt drop off & pick up. More

Good professional service and willing help - very accommodating to customers needs. I would recommend to others with no issue accommodating to customers needs. I would recommend to others with no issue More

This dealer Koch has always been a great experience always friendly staff always prompt as I always wait for my car always friendly staff always prompt as I always wait for my car More

Koch Ford Lincoln has an amazing service department who go above and beyond to ensure their customers leave happy. I have been servicing my F 150 there for a few years and I’m planning on buying and servic go above and beyond to ensure their customers leave happy. I have been servicing my F 150 there for a few years and I’m planning on buying and servicing my next vehicle from this same dealership. I have owned Audis, VW, and Dodge and this service department is hands down best I’ve used from a customer service perspective. I can wholeheartedly recommend them! More

Ease of drop off. Work finished on time. Excellent communication throughout service. recommendations made for next service. Work finished on time. Excellent communication throughout service. recommendations made for next service. More

Paula provided excellent service and accommodated my needs as a customer needing special arrangement to pick up my Ranger truck on a date a week and a half or so after servicing was done. Thank you for needs as a customer needing special arrangement to pick up my Ranger truck on a date a week and a half or so after servicing was done. Thank you for that arrangement. Art Deane More