Kitchener Nissan

My wife and i recently purchased a new Kicks .Our salesperson was Tom Moore who was very professional and knowledgeable of the products .He made the purchasing of a new vehicle a great experience unl salesperson was Tom Moore who was very professional and knowledgeable of the products .He made the purchasing of a new vehicle a great experience unlike other dealerships i have been to. Also would like to thank Victoria for making the financing painless and easy a true professional. I would not hesitate to purchase another car there .highly recommend More

This dealership is the worst place I have ever dealt with. I have been buying new cars since 1979 and this is the worst I have ever been treated when it comes to service. These people have the oh well a with. I have been buying new cars since 1979 and this is the worst I have ever been treated when it comes to service. These people have the oh well attitude and show little or no concern to customer satisfaction..For 3 months I had a problem with my bluetooth in my 2020 Altima Platinum and all I got was the run around from them..I finally got tired of their indifference and took it to another local Nissan dealer and in a day and a half after calling them they had replacement parts ordered to fix the problem..I wouldn't recommend these people to so much as put a valve cap on a tire..They are inept at everything they do except for frustating customers with their couldn't care less attitude..I like the car but this dealership is at the bottom of the heap...I hope this review will save someone from having the aggravation of dealing with people who have no idea how to deal with customers..This service team from the manager on down to the advisors don't have the common sense to try and help a customer and I think their technical knowledge is very limited also.....If you enjoy, being given the run around, promised calls that you never get ,being frustrated with ineptness and an attitude of indifference then you will feel right at home at Kitchener Nissan...I am sure that I am not alone in my judgement of this dealership's service dept and think the group they have running the place are in the wrong business and should be doing something else, and hopefully not where it is supposedly providing a service to the public More

My husband and I love our new Kicks! Our experience with Kitchener Nissan was smooth and pleasant. From the moment I inquired about the vehicle until delivery Tom was friendly, accommodating and responsive. Kitchener Nissan was smooth and pleasant. From the moment I inquired about the vehicle until delivery Tom was friendly, accommodating and responsive. He patiently answered my endless questions and went out of his way to meet our needs. And always with a smile and good humour. More

Upon my first contact (email) with Kitchener Nissan i had already in mind, it's the place where i'll buy my car. Tom Moore called me right away and with texts, emails amd phone calls exchange i'm now a happy already in mind, it's the place where i'll buy my car. Tom Moore called me right away and with texts, emails amd phone calls exchange i'm now a happy owner of a 370z. The deal was done within a week. No pressure whay so ever, always happy to talk to me, polite, professional. He knows his job and he knows how to be professional. I'm almost 10hrs from Kitchener and i chose to buy from them because of Tom. I had sent an email to another dealership (not Nissan), 1h45 from my place and i'm still haven't received a reply. So all i can say is Kitchener Nissan all the way snd talk to Tom Moore, you won't regret it. More

This was the first time my family and I had ever dealt with Nissan Kitchener, and our salesman Tom Moore left us with a very positive experience. He is a very polite and professional individual. Throughou with Nissan Kitchener, and our salesman Tom Moore left us with a very positive experience. He is a very polite and professional individual. Throughout our experience, Tom was available to answer any of our questions at any time using his cell phone and email. He provided many options on how to finance our new vehicle and provided space and time for us to make a decision, which we appreciated. He advocated for us throughout the negotiating process while constantly keeping our needs in mind. Thank you Tom for your wonderful service, we love our new vehicle and we can see us coming back in the future! More

My wife and I recently purchased a 2017 Nissan Frontier. Tom Moore was the salesman that we dealt with. Tom was courteous and prompt with all aspects of the deal and kept us abreast of all things. He went o Tom Moore was the salesman that we dealt with. Tom was courteous and prompt with all aspects of the deal and kept us abreast of all things. He went out of his way to make sure things happened as they should. I also might add that he went above and beyond all of our expectations as to the completion of this deal. More

It was our first time buying a new car and Britney and Victoria made the whole process fun and easy. Unfortunately we got into a minor incident and they went out of their way to help us overcome the situa Victoria made the whole process fun and easy. Unfortunately we got into a minor incident and they went out of their way to help us overcome the situation. Their superb friendly and professional attitude has made me customer forever. We can’t thank you enough More

We are first time Nissan customer. We were very pleased with service from management and team. Mark gave excellent attention to details and superior knowledge of product. We enjoyed the tablet demo. with service from management and team. Mark gave excellent attention to details and superior knowledge of product. We enjoyed the tablet demo. More

This was the first time we ever bought a car in Canada. Tom Moore was fantastic during the entire process of narrowing down our selection to Nissan Qashqai 2021 model. He was very thorough with his explana Tom Moore was fantastic during the entire process of narrowing down our selection to Nissan Qashqai 2021 model. He was very thorough with his explanations and made us feel very comfortable at every stage. His knowledge about the car is deep and he gave an in-depth demo of all the features in the car. We highly recommend Tom and Nissan Kitchener to anyone thinking about purchasing a new car. Great to be a part of the Nissan family! More