Kitchener Ford

Always a positive experience! Been dealing with this service department here for over 10 years. Never disappointed and always treated well. Will continue to bring me ford vehicles Been dealing with this service department here for over 10 years. Never disappointed and always treated well. Will continue to bring me ford vehicles here. More

Two cars, no issues We have purchased two vehicles from Kitchener Ford in the last two years, a new 2017 Mustang and a well-treated 2015 Escape. Both times we dealt with We have purchased two vehicles from Kitchener Ford in the last two years, a new 2017 Mustang and a well-treated 2015 Escape. Both times we dealt with David Slessor, who was amazing. Several years back we were looking for a new car and ran into so many "typical" salespeople, who would assume since we were buying an economy car (we wound up going with a Toyota Echo) that it must be a second car "for the lady" - it wasn't, or would deliberately separate me from my wife, talk down to her, lie about needing to talk to managers, etc etc. When we walked into Kitchener Ford for the first time in September 2017, my wife was in front of me. David walked right up to us, and shook my wife's hand first, because she was the one in front. He could tell we were together and so directed questions and comments at both of us, not just me. We were specific about what we wanted (an Eco-Boost Mustang, no frills, manual transmission), and he didn't try to up-sell us or talk us into something different just because it was on the lot. (They did have a handful of GTs he could have tried pushing onto us.) As it turns out, the car in my driveway right now was exactly what we asked for and they did happen to have it on the lot. In May 2019, when we returned looking to trade the poor tired Echo in for a CUV, we were looking at the Escapes and Edges on the lot. David saw us, and while he didn't remember our names immediately, he did remember the Mustang he'd sold us. We talked for a bit about what we wanted, and even though I mentioned Eco-Sports, he didn't lead us immediately to the brand new ones sitting at the side of the lot. Instead, he showed us a couple of used Escapes he thought we might like, and we wound up buying a 2015 for a reasonable price. We got the Mustang with a service plan, and it's been in for oil changes and the like. The one problem I had with it, driver's side window making grinding noises and jerking a bit when opened/closed, unfortunately took three trips to fix, as the first trip it was misdiagnosed and on the second they took the whole door apart and found they needed to order parts. But they made it right and were extremely apologetic. Life isn't perfect and neither are mechanics, or anybody else, and they did their best to fix the problem. Also, between the first and second trips, I got doored in a parking lot, and their body shop fixed up the small scratch for me, I can't even really tell where the scratch was any more. When we bought the Escape, it was the same - we pointed out a couple of small dings in the doors, and those were completely fixed for us before we took possession. All in all, I highly recommend the entire team at Kitchener Ford, and especially David, our friendly salesman and Alyssa, his boss. She also remembered our Mustang, mostly because of the colour. :) More

Great experience Made my first purchase of a new vehicle smooth and easy. Very friendly and efficient I would not hesitate to return to the Kitchener location they ha Made my first purchase of a new vehicle smooth and easy. Very friendly and efficient I would not hesitate to return to the Kitchener location they have a great staff More

Excellent explanations and vehicle very competitively priced Connor was exceptional in his attentiveness and service during our purchase. Great representative for the dealership. Truck package was well explained Connor was exceptional in his attentiveness and service during our purchase. Great representative for the dealership. Truck package was well explained. Would recommend him to anyone. More

Pre owned Sales manager was an exceptional help. Sales manager helped me and my family with a car issue. Best customer service I’ve ever had. Service department did a great job on my vehicle repair. Sales manager helped me and my family with a car issue. Best customer service I’ve ever had. Service department did a great job on my vehicle repair. Would recommend going to kitchener ford to anyone. More

Kitchener Ford Purchased a 2019 F150 a week ago. Andrew was a pleasure to deal with and delivered an excellent vehicle as promised at a price that was more than fair Purchased a 2019 F150 a week ago. Andrew was a pleasure to deal with and delivered an excellent vehicle as promised at a price that was more than fair. He took the time to put together a deal I couldn’t refuse and the process was efficient. I would strongly recommend going to Kitchener Ford first if looking for a quality vehicle at a reasonable price. Be sure to ask for Andrew Thibaudeau. More

Excellent Customer Service My service advisor is very friendly and helpful, he goes out of his way to ensure you are completely satisfied with the service you received. All regu My service advisor is very friendly and helpful, he goes out of his way to ensure you are completely satisfied with the service you received. All regular service was completed in a very timely manner. More

Overall poor work The work was poor and even they talked very rudely takes much more time than needed in order to increase the bill of labour too costly he gave me esti The work was poor and even they talked very rudely takes much more time than needed in order to increase the bill of labour too costly he gave me estimate of 900$ for a small dent which I repaired for 120$ in Brampton. I would say never go over there More

Wonderful Second purchase with Kitchener Ford and again the service was amazing. They did all the work I just drove off, simple. Mike explained all options fron Second purchase with Kitchener Ford and again the service was amazing. They did all the work I just drove off, simple. Mike explained all options front to back and feel very comfortable driving her home. Thanks Mike, Neeten and Scott, we'll be back! More

Happy With in 24hrs my sales consultant Adam Lewis and I made a deal and I’m the proud new owner of a blue jean blue XLT Ford F-150 :) I love my new truck a With in 24hrs my sales consultant Adam Lewis and I made a deal and I’m the proud new owner of a blue jean blue XLT Ford F-150 :) I love my new truck and Adam Lewis was an amazing sales consaultant.....Thank You Adam for getting me behind the wheel of my new beauty so quickly...I will recommend Kitchener Ford to any of my friends or family. More