Kitchener Ford

Had my truck in multiple times for the same concerns. I have a concern with my navigation sync system it has been in multiple times,I have video of the concern, that I have shared still it has not been I have a concern with my navigation sync system it has been in multiple times,I have video of the concern, that I have shared still it has not been resolved also my transmission has a bump when coming to a rolling stop or complete stop, the mechanic has felt it and they still say that there is nothing wrong with it. That concern was not there when I bought the truck it is something that has developed, the problem with the transmission IS NOT NORMAL if i felt that when I was test driving F150’s when I was in the market for a new truck I would not of bought it. I talked to my salesman and I drove a used F150 with 90,000 km and the bump was not present in that truck so obviously IT IS NOT NORMAL. It was written on my invoice that my truck drives the same as other comparable F150 let me tell you if that was the case F series would not be the #1 best selling truck. So please can something be done with my concerns. Thank you More

Excellent experience as always. We recently purchased two vehicles from Kitchener Ford. Have always dealt with Dave Slessor, he is absolutely fantastic, no bs and has always been mo We recently purchased two vehicles from Kitchener Ford. Have always dealt with Dave Slessor, he is absolutely fantastic, no bs and has always been more than willing to help. One of the vehicle we purchased wasn't a Ford, or even something they had on the lot and they went above and beyond to find exactly what we wanted. Even the finance department was excellent, Victor was who I worked with and again, he was just excellent. Thank you Kitchener Ford for making this such a easy experience. More

Oil change. Seems service advisor Dahmer Michael always understands my needs and this vehicle suppose to be almost whole day there waiting for the free hoist and Seems service advisor Dahmer Michael always understands my needs and this vehicle suppose to be almost whole day there waiting for the free hoist and everything was finished in approximately 2 hours which was great. More

Real service in all areas From time you start to look, during, your not followed around unless you ask a sales rep to tag along due to questions on different vehicles. We we From time you start to look, during, your not followed around unless you ask a sales rep to tag along due to questions on different vehicles. We were never directed to specific vehicles or to higher model vs basic. We were asked questions exactly we e wanted from our F150, what are plans are then guided accordingly. If you leave with questions not answered then you didn't ask. We bought more than 2 vehicle from Kitchener Ford and will buy more accordingly. Service from customer, sales to shop service. More

No time management !!! Generally, I did all services for my car here But this time it was really bad on customer service The person was really busy and I totally understa Generally, I did all services for my car here But this time it was really bad on customer service The person was really busy and I totally understand that but after I waited for almost 1 hour 15 min there was no message about my car was serviced. I had to go to the person in charge to ask about my car He handed me the keys saying your car is done and said I forgot to inform. My half an hour was wasted sitting and waiting for my car when it was done beforehand. This time I wasnt satisfied by customer service More

Couldn’t ask for more Took my Explorer for a scheduled recall. Timely and friendly service was provided with full professionalism. Was able to do oil change and wheels alig Took my Explorer for a scheduled recall. Timely and friendly service was provided with full professionalism. Was able to do oil change and wheels alignment on the spot. More

Soks went the extra mile to help out make our vacation memor My new ranger wasn't fully ready the day of pick up. I had the dealership install the tow package and a critical part was on back order. My family w My new ranger wasn't fully ready the day of pick up. I had the dealership install the tow package and a critical part was on back order. My family was going camping the next day amd we needed a vehicle capable of towing our trailer. Soks arranged for a free loaner of another Ranger that could tow. Our trailer. Our vacation was saved thanks to his efforts. More

Best Ford Dealership 2nd Ford Edge from this dealership. Excellent staff, take their time with you get you what you want. Andrew helped me with my first Edge and now my 2nd Ford Edge from this dealership. Excellent staff, take their time with you get you what you want. Andrew helped me with my first Edge and now my second. More

Always a positive experience! Been dealing with this service department here for over 10 years. Never disappointed and always treated well. Will continue to bring me ford vehicles Been dealing with this service department here for over 10 years. Never disappointed and always treated well. Will continue to bring me ford vehicles here. More

Two cars, no issues We have purchased two vehicles from Kitchener Ford in the last two years, a new 2017 Mustang and a well-treated 2015 Escape. Both times we dealt with We have purchased two vehicles from Kitchener Ford in the last two years, a new 2017 Mustang and a well-treated 2015 Escape. Both times we dealt with David Slessor, who was amazing. Several years back we were looking for a new car and ran into so many "typical" salespeople, who would assume since we were buying an economy car (we wound up going with a Toyota Echo) that it must be a second car "for the lady" - it wasn't, or would deliberately separate me from my wife, talk down to her, lie about needing to talk to managers, etc etc. When we walked into Kitchener Ford for the first time in September 2017, my wife was in front of me. David walked right up to us, and shook my wife's hand first, because she was the one in front. He could tell we were together and so directed questions and comments at both of us, not just me. We were specific about what we wanted (an Eco-Boost Mustang, no frills, manual transmission), and he didn't try to up-sell us or talk us into something different just because it was on the lot. (They did have a handful of GTs he could have tried pushing onto us.) As it turns out, the car in my driveway right now was exactly what we asked for and they did happen to have it on the lot. In May 2019, when we returned looking to trade the poor tired Echo in for a CUV, we were looking at the Escapes and Edges on the lot. David saw us, and while he didn't remember our names immediately, he did remember the Mustang he'd sold us. We talked for a bit about what we wanted, and even though I mentioned Eco-Sports, he didn't lead us immediately to the brand new ones sitting at the side of the lot. Instead, he showed us a couple of used Escapes he thought we might like, and we wound up buying a 2015 for a reasonable price. We got the Mustang with a service plan, and it's been in for oil changes and the like. The one problem I had with it, driver's side window making grinding noises and jerking a bit when opened/closed, unfortunately took three trips to fix, as the first trip it was misdiagnosed and on the second they took the whole door apart and found they needed to order parts. But they made it right and were extremely apologetic. Life isn't perfect and neither are mechanics, or anybody else, and they did their best to fix the problem. Also, between the first and second trips, I got doored in a parking lot, and their body shop fixed up the small scratch for me, I can't even really tell where the scratch was any more. When we bought the Escape, it was the same - we pointed out a couple of small dings in the doors, and those were completely fixed for us before we took possession. All in all, I highly recommend the entire team at Kitchener Ford, and especially David, our friendly salesman and Alyssa, his boss. She also remembered our Mustang, mostly because of the colour. :) More