Kitchener Ford

Kitchener Ford truly has the customer focus. David and Victor are professional, considerate and really do appreciate your business. The small extras or coming in on a day off are what they do to improve Victor are professional, considerate and really do appreciate your business. The small extras or coming in on a day off are what they do to improve on the buyers experience Excellent dealership!!! More

Andrew was very friendly and welcoming. Had the selected vehicle prepared for me upon my arrival. Promptly had me out for a test drive and within short time I bought the truck. A couple weeks later a 4x4 wa vehicle prepared for me upon my arrival. Promptly had me out for a test drive and within short time I bought the truck. A couple weeks later a 4x4 warning light cane on. I texted him and he made arrangements for me to have the truck serviced. More

Was waiting 5hrs for software upgrade that it takes IP to 30 minutes with appointment at 930am and I drop the truck before 9 am. When I called at 12 to check if my truck is ready a service advaiser was givin 30 minutes with appointment at 930am and I drop the truck before 9 am. When I called at 12 to check if my truck is ready a service advaiser was giving me hard time. And they didn’t start working on it. What is the point of having appointment??? More

Kitchener Ford has consistently friendly and helpful service. They keep me informed all the way along. They provide common sense solutions (My other car is a BMW. Ford’s service is more customer-oriente service. They keep me informed all the way along. They provide common sense solutions (My other car is a BMW. Ford’s service is more customer-oriented than BMW’s.) More

Highly recommend Kitchener Ford For those looking for a vehicle reach out to Aidan at Kitchener Ford. During these challenging times with a global pandemic Aidan and the Kitchener For those looking for a vehicle reach out to Aidan at Kitchener Ford. During these challenging times with a global pandemic Aidan and the Kitchener Ford team did an amazing job from initial contact right through to delivery of our purchase of a Ford Explorer Platinum SUV. We live approx and hour and 20 minutes away from Kitchener Ford and not only did we make our purchase via email, texts and phone calls but we received our new vehicle delivered right to our door without actually seeing it in person nor test driving. All from the comfort of our home. Aidan provided 5 star customer service, professional and fully knowledgeable in making this purchase not only seamless but exciting. Even after my first phone call with Aidan I received shortly after a follow up phone call from Braden, one of the sales managers asking if Aidan was able to answer all my questions (which he did) and was there anything else he could do to assist. He also wanted to know how well I thought Kitchener Ford had done so far. Well done Aidan and Kitchener Ford. More

Great service again from Ford. Our car was returned to us very quickly. I also appreciated how they had added protection in this difficult time. very quickly. I also appreciated how they had added protection in this difficult time. More

Always first class service. Very polite technicians and answer all my questions. Price is reasonable and never try to push service on me that isn’t required. Will always bring my Ford here answer all my questions. Price is reasonable and never try to push service on me that isn’t required. Will always bring my Ford here More

Very friendly and efficient service staff. Love this dealership! It’s the complete package from buying it and having it serviced at Kitchener Ford! You won’t be disappointed. dealership! It’s the complete package from buying it and having it serviced at Kitchener Ford! You won’t be disappointed. More

We went to look at a ford f150, Jackson was our salesman, and he was amazing! He really took his time with us, and the 3rd one was the one. We bought it and Live it. Thanks Jackson, and he was amazing! He really took his time with us, and the 3rd one was the one. We bought it and Live it. Thanks Jackson, More

Awesome prices lots of inventory and very easy to deal with staff was amazing in getting things ready for us our salesman made sure we had the truck we we were looking for just kept bringing them for us t with staff was amazing in getting things ready for us our salesman made sure we had the truck we we were looking for just kept bringing them for us to test drive he was very help full great place to shop!! More