Kingston Volkswagen

Not what you would expect from a luxury dealer Overall would not recommend if you want a premium experience when you buy a luxury car. I bought my new Audi in May, took 3 weeks to get my hands on i Overall would not recommend if you want a premium experience when you buy a luxury car. I bought my new Audi in May, took 3 weeks to get my hands on it...they use e-mail to communicate with dealers, not phones which would be much faster and what they use at Ford for example, the people who got my a new car within 2 days of walking into their dealership from the same place. When PDI came I went there, power was out, and basically, could not do anything with the electrical tool to check the systems. Came from an hour away so could not book an appointment for another day, so I suggested a courtesy vehicle so I could run errands for a few hours, as soon as I said that all of a sudden they could do everything but the wash and gave me my vehicle back. Went to get my snow tires on and they said it would be ~45 minutes so opted out of the shuttle. Next thing you know I am getting my vehicle back 3 hours (unwashed again) after the scheduled appointment and people dropping off vehicles after me and getting theirs back first. Kindly, the receptionist/intake lady provided me with a free full detail and courtesy vehicle for the day. Overall, would not recommend this dealer or service center if you want a premium experience by going to a dealer. More

Good service I live halfway between Toronto and Kingston and got tired of going into the city for service. I tried calling Audi Kingston and they were able to sche I live halfway between Toronto and Kingston and got tired of going into the city for service. I tried calling Audi Kingston and they were able to schedule me in the next day! In Toronto there was a 10-12 wait. There service was good, done on time, and done according to plan. They even washed my Q5. Christine Leonard in Service was good to deal with. Service on Audi's is always a little bit expensive. But the Toronto Audi dealer was always pushing alignments and other needless services down my throat. Kingston Audi was great and only did what was needed. More

Poor attitude to customers I moved from Toronto to Kingston. My VW was due for service and I called this dealership. I could sense the disinterest and indifference on the phone. I moved from Toronto to Kingston. My VW was due for service and I called this dealership. I could sense the disinterest and indifference on the phone. No, there was no service slot available for the next day. No, there was none available the day after. What about next week? Call next week, don't have next week's availability yet. There was no attempt to engage in any meaningful conversation to find me a suitable service slot. Eventually went to the VW dealership in Pickering who accommodated me even though they were fully booked. I think VW Canada needs to look into what the Kingston dealership is doing to their image. More

Worst Service ever from a car dealership, We purchased the 2013 Jetta new from this dealership dealing with friendly helpful sales staff, the good experience ended there, the service departmen We purchased the 2013 Jetta new from this dealership dealing with friendly helpful sales staff, the good experience ended there, the service department is in my opinion the worst I have ever worked with in 40 years of owning cars of various makes.Each time the vehicle goes in for service it is another issue of some type, had to replace the brakes at 16000 KM and was told it was our problem as breaks were only covered 20000 km or 1 year ( car was over a yr old by then) dealership just said nothing they could do it took a week of fighting with Volkswagen Canada to get any assistance, took car in today for service at 32000 km guess what it needs brakes again and again no assistance from dealership. I asked how long the warranty on parts was and was advised that brakes were a wear item and there was no warranty on them at Volkswagen. Will travel to another city for service work in the future as I am not willing to do business with a company that treats customers this way. More

Unable to answer basic questions about vw I asked if the new 2018 Tiguan was going to have a new engine, replied, no, this is false. Also said there are a lot of incentives to buy a 2017 Tigua I asked if the new 2018 Tiguan was going to have a new engine, replied, no, this is false. Also said there are a lot of incentives to buy a 2017 Tiguan but yet only offered 650 rebate? No extra help in finding suitable options. Motivated buyer but no able to answer simple questions. Dissappointing! More

Great sales but extremely poor service follow through This is my third Audi. The sales team is great for the most part. The failure occurs in the service department. They never seem to have it together This is my third Audi. The sales team is great for the most part. The failure occurs in the service department. They never seem to have it together. My last name changed and I changed it with the service department 5 times before it was actually changed. I have never heard of a [place with luxury cars not providing a loan vehicle aside from here - you can pre-book and rent a car from them for the day! Ive complained about the service - the complementary wash taking forever after a service where I am waiting. Having the car the entire day and it still not getting the complementary wash. Appointments booked and not having the parts and then cancelled and rescheduled. I have had the service manager call to discuss when I sent in a poor survey and I went over everything to be told she was in the new position and would ensure my next time was much better, offering a vehicle for the day, full detailing etc. only to have her gone by the time the next service rolled around and no note of it anywhere. The service manager seemed to have changed a fair bit and no one takes responsibility. Aside from the pre-paid service I wont take any of my cars here for servicing. More

Ricepoint is ruining VW name. We hav had mixed service experiences...usually ends up more $ than quoted. Must say, Jenna in sales has been more than helpful, but VW and Ricepoint We hav had mixed service experiences...usually ends up more $ than quoted. Must say, Jenna in sales has been more than helpful, but VW and Ricepoint have truly soured our attitude and interest in owning another Canadian VW. We did the buy back thing in Florida, Returned, check received, and happy customers within a 30 day time span.....Kingston, going on Months.....especially since they started August. Of 2016............ More

Msg for Audi and vw buyers I will suggest to any Audi or walks wagon buyer to not go to Kingston Audi Volkswagen please read this message because they're really sucks and very p I will suggest to any Audi or walks wagon buyer to not go to Kingston Audi Volkswagen please read this message because they're really sucks and very poor customer service they don't know what they're doing. I have an Audi Q7 and there is a recall on it I'll try to book to fix that three times and they always took my number and said they will call me back nobody called. More

Overpriced and lost confident Very bad experience with the dealership, I have been with them for over 3 years and every times that I have to go for a service maintenance or other t Very bad experience with the dealership, I have been with them for over 3 years and every times that I have to go for a service maintenance or other things on the vehicle..I get out of there frustrated and disappointed. My list is too long to talk about it..but one thing is for sure...I will never buy an other vehicle from that dealership..Score: 1/10 More

Feel that I cannot trust them! This is my fourth time booking an appointment with them and every time something makes the experience painful. I have been owning multiple Audi and Le This is my fourth time booking an appointment with them and every time something makes the experience painful. I have been owning multiple Audi and Lexus cars for over 11 years. I am talking about high end (90 000$+ cars). I am used to quality and good service until I moved to Kingston and dealt with Audi Kingston. First appt, I am told that I have to pay for the loaner if I want a car for the day. Never had to pay for a loaner before at Lexus or other Audi dealers. While the car was in for maintenance, I mentioned that I had an issue with my Nav system screen that would not switch to day screen during the day. When I got my car back, they said that it was because my light switch was placed on ON which deactivates the auto mode. They wanted to charge me 100$ for this because as soon as they have to check for an issue, there is a service fee of a 100$. I had to argue with the service manager and say that it would be in my Audi service feedback to finally have it reduced to a decent price. Complimentary outside wash is always terrible with multiple areas that are not cleaned making it look worse than if it had not been cleaned at all. Finally the best one today! Last Friday I called to book an appt for this Monday to have my car serviced and have it checked for a loud noise coming from what I think is the transmission. The guy says no problem, just to show up at 08:30. I had him confirmed day and time twice. When I hung up, my wife said that she was surprised that they are opened on family day. I cancelled my business trip and showed up at 08:30 as told. Well it was now my surprise to hit closed doors as they were indeed closed for family day. I have not had any serious issue with the car yet and every time it is painful to go there, I cannot imagine what it will be when I will have a serious problem. In fact I can just by reading the other reviews. More