Kingston Honda

Dishonest and disrespectful - avoid at all costs. They are not just rude but leave jobs incomplete while billing for services not authorized by the customer. Sales seems ok but go to literally any o They are not just rude but leave jobs incomplete while billing for services not authorized by the customer. Sales seems ok but go to literally any other Honda Service centre instead of this one to avoid being ripped off. Our latest experience: We took our CR-V in for a transmission fluid and air filter change - very basic stuff. While we were making the booking, we inquired about pricing for brake servicing as well and left clear instructions to provide us with a quote before performing any work. The service centre did not respond to a number of calls over the course of a week until the day of our appointment. The day of, they called and immediately tried to upsell us on rotors and pads that did not need to be done yet and starting talking tires. I immediately declined (partially due to the higher than normal costs being discussed). He then mentioned that he'd need to charge for the "brake inspection" performed to which I replied that he hadn't even given me a quote yet. In hindsight, I should have immediately told them to stop working on my car at this point. Long story short - I told them to move ahead with just the filter and transmission fluid with pickup scheduled for the end of the day. Upon pickup, what do I find? The maintenance light is on for the air filter and there is a couple hundred dollar charge on my bill for brake servicing - a service we were price checking but had never authorized (not yet clear if actually performed). We decided to leave the vehicle there for the matter to be corrected despite having wasted our time to come get it. My wife called in the morning to have it sorted out only to have Tom Polsak constantly cut her off, tell her that she was a liar and hang up in her face. He talked over her and accused her of yelling despite being the one raising his voice as a pretext to end the call. At no point did he attempt to address the issue/make things right. While it could have been a simple matter of them misunderstanding (mechanic report does correctly indicate that brake work was declined) and work not being 100% complete at the scheduled pick up time, Tom opted to escalate the situation in what came off as a rather sexist manner rather than addressing the customer's concerns. Update: Tom added additional unauthorized charges that he claimed we greenlit the day after leaving a voicemail informing us that the work had been completed and the vehicle was ready for pickup. Apparently as retaliation for lodging a complaint. More

Dealership telling me I don't have warranty on a 2 yr old 30 k Honda pilot 30 k Honda pilot More

Stopped at dealership from out of town, with a code on instrument panel..vehicle is under warranty..purchased at another location! The code disappears upon testing.. was charged for the service! Called Ho instrument panel..vehicle is under warranty..purchased at another location! The code disappears upon testing.. was charged for the service! Called Honda to complain..but was unsuccessful ! More

The experience was terrible, took them 2 weeks to close a simple used car transaction, terrible communication, then sold the car with a flat tire and bent rim, replaced the tire, refused to deal with the rim simple used car transaction, terrible communication, then sold the car with a flat tire and bent rim, replaced the tire, refused to deal with the rim, traded my truck in.. and they have it posted as a lease return, it’s no lease return! I will never be back to this dealership for anything, not sales or service. Best bet is to stay clear of this one folks! More

We just traded in a vehicle and purchased a new Honda Passport at Kingston Honda. We were aware of the quality reputation that Honda vehicles have; however have never owned one, nor dealt with Kingston H Passport at Kingston Honda. We were aware of the quality reputation that Honda vehicles have; however have never owned one, nor dealt with Kingston Honda prior to this purchase. Jason, Daniel and Peter combined to make the transaction simple, seamless and enjoyable. We have already recommended them to friends. More

Great car, lousy service. Almost impossible to reach service department. Buying next Honday elsewhere. Adios. service department. Buying next Honday elsewhere. Adios. More

If I could give 0 stars I would.I have a 2013 Honda If I could give 0 stars I would. I have a 2013 Honda touring CRV. This vehicle costs 50,000 new. The tensioner belt/Actuator has been waking the dead If I could give 0 stars I would. I have a 2013 Honda touring CRV. This vehicle costs 50,000 new. The tensioner belt/Actuator has been waking the dead upon cold start since at least 2015. They changed it 3 times and then told me it’s out of warranty even though they didn’t fix it for more than a couple weeks at a time. Another time I brought my car in because the nav screen/radio/sound control went black (5 year old $50000 vehicle) and he changed me extra time because it took him “longer” and didn’t even connect it back up when I picked it up. (It’s $5000 to replace because they can’t fix it) My husband had to reconnect the unit (no I’m not talking entering a code to activate). The dealership is pretty much all old white guys so if your female, send a male in for you if you don’t want to be screwed around and taken advantage of. Honda Canada doesn’t stand behind their vehicles either or the dealerships because they are franchised. i have always owned Honda’s. That’s stops when I trade my current vehicle in. Sickening. appalling. More

Have never had a good experience here. In the two times I've used their shop, they've damaged my child's car seat, costing me $200 and didn't care to make it right and then told me that a damaged tire woul I've used their shop, they've damaged my child's car seat, costing me $200 and didn't care to make it right and then told me that a damaged tire would be replaced on a prorated warranty but it ended up not being covered as discussed. They are also horrible at scheduling and callbacks. Go elsewhere! More

Went for an oil change. Came on time, and had to wait 1 hr to get the car rolled in the shop. An hour late it was done. My parking brake handle was jacked to the max. It took force to release it. Next day, hr to get the car rolled in the shop. An hour late it was done. My parking brake handle was jacked to the max. It took force to release it. Next day, it did not hold anymore. Came back, explained what happened, was told my rear brakes are done and need changing and as result parking brake is not holding. Went with the advice, $900 and 3 hrs later, got in the brake is holding. By the time I got home, the brake was as before. Called and went to shop again, apparently something was not connected in the console, no charge. Brake works now. Next day, brake is not working again. Decided had enough and took the car to the original dealer out of town. Diagnosis was, parking brake cable had seized. Fixed the same day, 2 yrs later brake still works. When you can't trust a dealer and that being a Honda, you got a problem. It would appear that this dealership is out to get you coming over and over again for bogus work, and they always find something wrong with a car. I heard many in the are complaining of quoted work and when declining, the service would call and say it was under warranty. There is definitely something fishy with this dealer especially in service, Sales are no good either. Borderline rude and disrespectful and it seems like their staff is not staying there for long - not a good sign. More

Our household is currently on your 4th Honda's. We worked with Dan, Peter and Jason and are now getting ready to pick up #5 and 6 after trading in our 2018 cars for SUVs. We've always been treated extremely with Dan, Peter and Jason and are now getting ready to pick up #5 and 6 after trading in our 2018 cars for SUVs. We've always been treated extremely well in all aspects of the dealership. We wouldn't go anywhere else after dealing with this team. More