Kia of St. Catharines

Get played like a fool Sure, the sales guy is super friendly but there is nothing that can make up for the facts. I was put to test drive a Soul 2.0 and that is what I conf Sure, the sales guy is super friendly but there is nothing that can make up for the facts. I was put to test drive a Soul 2.0 and that is what I confirmed with management that I was buying since the car was located in a diferent dealership. I was not the principal driver for the first 3 months so I noticed too late that they gave me a 1.6! Huge diference! I fully blame myself for over trusting and that is the fact: Buyer be aware, Kia of St Catharines is not trust-worthy! Specially the manager: Cam Sacco My response to your reply: Listen here Cam, nothing will change the fact that you had me test drive a 2.0 and then sold me a 1.6 after I asked you twice to confirm that the car I was putting a $500 down payment on was a 2.0 I don't care much if it was an EX, a LX or a FX for that matter, you were NOT honest with me. The car was in a different city so I wasn't able to see it or any paperwork for it and without the down payment you were not going to bring it to St. Catharines. So I trusted you, and I blame myself for being the fool! Now, each time I drive up the escarpment on my way to work, I curse! The car You gave me to test drive could handle the slope easealy but now I have to through it down to 3rd just to keep up. You obviously know who I am, my distaste is so great that I haven't even had the stomach to return to your dealership to demand the tent I purchased and you NEVER delivered! More

Worst Experience My partner and I lease 2 vehicles so every 18 months we get something new. I had a Kia Rio with all the bells and whistles and decided to return the l My partner and I lease 2 vehicles so every 18 months we get something new. I had a Kia Rio with all the bells and whistles and decided to return the lease a few months early so we could get an electric Kia Soul. We paid the lease out in FULL, returned the vehicles under the km allowance, and put brand new tires on the car an hour before giving it back to the dealership. Kia decided to charge us a $400 fee for returning the car early. It is absolutely criminal. They were paid in full for the lease and are now able to sell the car earlier than expected because we gave the car back to them. We were so disappointed and their customer service was so weak that we decided to cancel the Kia Soul deal and are now proudly driving our Mazda CX-3. Don't waste your time with this dealership - they are out to gouge and take your money wherever possible. More

What a complete let down. This place and the employees are a joke. They promised to have the car I bought detailed and have the scratches on it touched up and promised it would This place and the employees are a joke. They promised to have the car I bought detailed and have the scratches on it touched up and promised it would look like new. To my surprise I was told to get my car undetailed and I would have to return in a few weeks to have that done, very strange. I was having some additions added so thought maybe that was the reason. Nope so I waited, called multiple times asking when I could have this done and was given the run around and every excuse in the book from they don't have the paint yet to the loaner car that they would have been giving me was smashed up, other excuses were that they didn't have any loaner cars etc... you get the picture. I've been waiting for weeks now and am frustrated. So I finally get it in to have this done and was now told that they can't fix the scratches that they had agreed to because the guy that does that just up and quit. I'm tired of hearing their excuses for not providing me with the services that I was promised and as much as I love my car I'm severely unsatisfied with the service I've received and the way I've been treated as a customer. I know I will not be returning to this location when it comes to buying my next vehicle. More

Amazing staff and support In my ** years I have purchased many vehicles. Purchasing this vehicle from Joon at Kia was absolutely wonderful. I honestly can't say enough. Plus, S In my ** years I have purchased many vehicles. Purchasing this vehicle from Joon at Kia was absolutely wonderful. I honestly can't say enough. Plus, Shirley worked with me for all the financing. Definitely will purchase from Joon again :) More

Great dealership, superior service I dealt with Joon at the St Catharines dealership. The service I got from him for by far the best I have ever gotten. I can't count the number of ques I dealt with Joon at the St Catharines dealership. The service I got from him for by far the best I have ever gotten. I can't count the number of questions I asked throughout the process and during my purchase. He answered every single one. Everyone at the dealership was incredibly knowledgeable and kind. I would recommend them to anyone I know! More

New Sportage SUV Owner We just wanted to pass on our comments with regards to the excellent service we received from Osama ( Sam) Adam at the St Catharines Kia on Ontario St We just wanted to pass on our comments with regards to the excellent service we received from Osama ( Sam) Adam at the St Catharines Kia on Ontario Street. From our initial visit, Sam made sure that we had his full attention while we made enquiries about purchasing a Kia Sportage. We made several return visits as we were trying to decide between the Kia Sportage and another competitor. He answered all of our concerns, and provided us with detailed information. Kia St Catharines, and its Managers should be extremely proud to have a Salesperson like Sam who looks out for the best interest of his clients. More

Grandma loves Sam I wanted to buy another Soul but I was not happy with the dealership where I purchased my first one so I went to Kia of St. Catharines this time. My I wanted to buy another Soul but I was not happy with the dealership where I purchased my first one so I went to Kia of St. Catharines this time. My sales person was Sam and I found him to be very helpful, professional and not at all "pushy". New technologies are not my forte but Sam was patient, respectful and answered all my questions. Poor Sam! He even allowed me to put his phone number in with my other contacts, alongside my grandkids so if I don't know what button to push, he'll be hearing from me. More