Kia of St. Catharines

Ghosted after spending $76,000. Do not trust this dealership. I have been a loyal Kia customer for 12 years, currently driving my third consecutive Kia Sorento. My loyalty meant ab Do not trust this dealership. I have been a loyal Kia customer for 12 years, currently driving my third consecutive Kia Sorento. My loyalty meant absolutely nothing to this dealership the second the ink dried on the sales contract. 24 days ago, I took delivery of a brand-new 2026 Kia Sorento SX Hybrid. Between the vehicle and the Kia Protect extended packages, I spent close to $76,000 here. Within those 24 days, the battery has gone completely dead on THREE separate occasions, leaving me stranded. When I reached out to the dealership for help with this obvious manufacturing defect, they completely ghosted me. They refuse to return my phone calls or answer my text messages. Total silence. The lack of transparency and professionalism is staggering. Because of their complete negligence, I am taking my vehicle, my factory warranty work, and my prepaid maintenance packages to a competing Kia dealer who actually values customer service. They took my money and abandoned me. Save yourself the headache and buy your vehicle from a dealership that won’t vanish when you need support. More

We were shopping multiple places and this place has the colour and model we wanted. Kia Sportage is awesome. Thanks. I will see you guys later. colour and model we wanted. Kia Sportage is awesome. Thanks. I will see you guys later. More

i am pleasntly surprised by the openness of the sales staff. thank you for the information about this 2023 kia seltos. great job. love the car. staff. thank you for the information about this 2023 kia seltos. great job. love the car. More

Unfortunately I was charged hundreds of dollars from other kia dealer for a problem which they couldn't fix...only to be told i needed a brand new transmission.... At kia of st Catharines, not only did other kia dealer for a problem which they couldn't fix...only to be told i needed a brand new transmission.... At kia of st Catharines, not only did they fix the problem at the core, it wasn't the transmission problem.... Thank you for saving me thousands of dollars~ thank you again loche~ More

This has got to be the best car buying experience in 30 years of my driving history. Thank you Rony and cam for exceptional experience. Love the ev9. Will be back for that ev3 when it comes out. years of my driving history. Thank you Rony and cam for exceptional experience. Love the ev9. Will be back for that ev3 when it comes out. More

I have no trust in this dealership. I bought a used vehicle in 2023, and within a few months, it broke down in the middle of the road. The engine light came on, and the car would not go I bought a used vehicle in 2023, and within a few months, it broke down in the middle of the road. The engine light came on, and the car would not go above 100 km. I immediately knew this vehicle was affected by the Knock Sensor Detection System (KSDS) recall after doing some research. I took the car back to the dealership, and they reset the engine light by saying they had updated the software and according to KIA the engine supposed to be under extended warranty to 10 years or 200,000 KM. Even with this class action lawsuit, this dealership is not bothered by it. However, from that point on, the engine started burning oil much faster and making noise after a few long runs without any warning lights. I took the car back to the dealership several times, and the service advisor (Karla) said, “Nothing we can do until the engine dies or the engine light comes back on.” During that period, my wife was expecting a child, and I needed a vehicle to commute to her appointments with my other daughter. Since she was high-risk, we had to go to Hamilton from Niagara Falls. I was too concerned about having my family in this problematic car, and I felt like they were made aware of the situation but did not care to fix it. From that point on, they were completely ignorant about it. Since then, I have been spending my time, energy, and money on this car, hoping it does not break down again in the middle of the road with my family in it. Now car’s engine is so shaky that I can feel and hear the engine knocking. Took car back to the dealership and they kept my car for two days and gave me estimated cost of repairs for $3000 and charged me $62 for that inspection and previous expenses out of my pocket, including oil top-ups, early oil changes, and spark plugs are countless. If they genuinely want to help customers make the right choice when buying their first car or favourite car, this is exactly opposite what they did in my case. This dealership is not the one to trust. They are more interested in making money than in helping customers. More

Purchased a 2021 Kia K5 from Kia of St Catharines. Saad the sales consultant was awesome. From start to finish the experience was top notch. If you're looking for a vehicle I would highly recommend pa Saad the sales consultant was awesome. From start to finish the experience was top notch. If you're looking for a vehicle I would highly recommend paying Saad a visit at Kia of St. Catharines. More

Sam and Jay here great to deal with! Very helpful when I purchase my next car I will deal with Jay. Dennis Franco Very helpful when I purchase my next car I will deal with Jay. Dennis Franco More

The dealership will start off extremely cooperative. Very responsive and extremely professional until you leave their dealership with the vehicle. After that any issues that need to be addressed will go Very responsive and extremely professional until you leave their dealership with the vehicle. After that any issues that need to be addressed will go unanswered. I drove from Saint John NB to St Catharines ON to pick up my new vehicle and ran into problem after problem. I was told that the $500 deposit would be refunded to me when I picked up the vehicle. It was not. There were nicks in the vehicle from what I can assume was the detailing team. And despite the dealership knowing I was from NB (a province that does not require front licenses plates) they drilled 7 holes in my bumper without consulting with me first. I’ve reached out to Cam the general sales manager and Amit the general manager multiple times with no reply. I was told I was dishonest about the vehicle I was trading in, even tho I have text to prove that I was not. Lots of misinformation and behind the scenes things that were not approved by me first. Very disappointing More

My son just bought a used Kia Sorento from salesman Matt Thompson From start to finish the experience was excellent The service was excellent and I would recommend this dealership Every question was answ Thompson From start to finish the experience was excellent The service was excellent and I would recommend this dealership Every question was answered and we are thrilled with the vehicle and smooth delivery Keep up the excellent customer service More