Kia of Hamilton

What a nightmare my experience with Kia of Hamilton has been. About 60 days ago I bought a used Honda HR-V from this dealership. What a mistake. It started before I even purchased the car - while I was wai been. About 60 days ago I bought a used Honda HR-V from this dealership. What a mistake. It started before I even purchased the car - while I was waiting for the paperwork to get assembled, I looked up the VIN and found a recall notice on the vehicle - thank goodness I did, because it they sure didn't and I'm sure I would have been left to deal with it on my own after picking it up. They brought it for servicing at Sterling Honda, which is owned by the same company. I discovered that the transmission is warrantied by Honda to 240k km's, but was told that I could not get a discount on the third-party warranty (even though I don't need the coverage). OK, fine. I get the car home finally (another week later) and after about a month, the alarm goes off in the middle of the night, waking up everyone on our street. I let Kia know and they waved it away as "maybe a loud car went by" - OK, thanks guys. Another week goes by and the same thing happens. I bring it to Kia, they ask me to bring it to Honda for diagnosis. I do. Honda informs me the car has 20,000kms of Comprehensive warranty on it. I was not told this by Kia and would not have purchased a third party warranty had I known this. I assume they kept this info from me for that very reason. Honda claims they'll change the warranty into my name. They don't. Instead, they charge me $150 to diagnose the alarm, which is going off because water is pooling in the taillight, leaking into the hatch and triggering the alarm sensor. Excellent. They want another $250 to fix it; claiming the gasket is not covered by my warranty - curiously, this seems to be quite common for this vehicle, and many forum posts seem to indicate that it's normally covered by other people's warranties (some suggested driving to other Honda dealerships until one of them does it, but who has time for that?) Returned to Kia - they claimed they'd take care of it, and address the diagnosis fee, just wait for a call from financing. Three hours go by before I call them again and get an answering machine. A service person calls me back to inform me that my own third-party warranty (the extraneous one) will not cover it, but the used car manager will call me back to talk about this case. That also hasn't happened yet. I've filed a BBB complaint and will be following up with the used car manager before the end of the day. In short: never, ever, ever again. These people line their pockets with your hard-earned money and then turn their backs on you when you actually need help. I hope saving $200 was worth it, guys - this is very far from over. More

Extremely disappointed! Service manager Steve hasn’t returned our calls. 2020 soul broke down after being serviced there. Our daughter was driving and transmission failed. She was stuck on highway. Worr returned our calls. 2020 soul broke down after being serviced there. Our daughter was driving and transmission failed. She was stuck on highway. Worried! We still don’t have a car or a loaner. Car stuck in Barrie! More

I had an awesome, easy going experience with Ifte Ahmed and Steve. They made it straightforward with the purchase of my Seltos SXT. Would definitely recommend them to anyone looking to purchase a sweet new and Steve. They made it straightforward with the purchase of my Seltos SXT. Would definitely recommend them to anyone looking to purchase a sweet new ride. More

What a great experience I had when purchasing my new vehicle. I didn't feel pressured at all, I would truly suggest to anyone to come to kia Hamilton when purchasing a vehicle. vehicle. I didn't feel pressured at all, I would truly suggest to anyone to come to kia Hamilton when purchasing a vehicle. More

Changed service to Hamilton from Brampton. We were happy with Kia Brampton but it was 2 hour drive to get their excellent service. Our to ang and health we needed a closer dealer service centra. I have no with Kia Brampton but it was 2 hour drive to get their excellent service. Our to ang and health we needed a closer dealer service centra. I have now two service anointments and I am totally satisfied. Very eelcoming, everything was ready. And our comfort was paramount . We will continue to use Kia Hamilton.for our vehicle needs (Sedona). Staff are very pleasant and totally helpful and customer focused. Thank You! More

We just picked up our Car. The service we received was absolutely amazing!! Our salesman Adam Muntz was Absolutely Wonderful!! Michelle the Finance Manager was Absolutely wonderful also!! The service here absolutely amazing!! Our salesman Adam Muntz was Absolutely Wonderful!! Michelle the Finance Manager was Absolutely wonderful also!! The service here at Kia of Hamilton was definitely a 5 star. I would recommend this dealership to anyone!! Thank you so very much!! More

Great experience Very professional service, even during a pandemic. Jordan went above what was expected of him to secure me a great used vehicle. Nicole was also very Very professional service, even during a pandemic. Jordan went above what was expected of him to secure me a great used vehicle. Nicole was also very kind and helpful with the buying process. Would recommend to anyone! Thank you Kia Hamilton! More

Great service Jordan and Nicole are 5 star plus. We were treated great and no pressure. I would recommend your dealership to any of my friends. My 2020 soul is a dr Jordan and Nicole are 5 star plus. We were treated great and no pressure. I would recommend your dealership to any of my friends. My 2020 soul is a dream to drive. More

Awesome Thank you garret, for all of your assistance, I would definitely recommend all of my friends and family, thank you again garret for your time and pati Thank you garret, for all of your assistance, I would definitely recommend all of my friends and family, thank you again garret for your time and patience. More

Dealership has terrible service. Watch out for Richard in the service department. Guy is a complete jerk. Loves to smile at you as he talks down to you with a condescending tone. That Watch out for Richard in the service department. Guy is a complete jerk. Loves to smile at you as he talks down to you with a condescending tone. That little smirk of his leaves you feeling enraged. They lost my business. More