Kia of Hamilton

The staff at this location are very friendly. Happy with their work. The only complaint would be that I have to go back since recall part not in stock. Happy with their work. The only complaint would be that I have to go back since recall part not in stock. More

Very friendly staff. Tara was wonderful always keeping me updated and informed. Would highly recommend Tara was wonderful always keeping me updated and informed. Would highly recommend More

The dealership is clean, people are friendly, there's lots of parking and the staff were wonderful. lots of parking and the staff were wonderful. More

Easy and simple experience. Took a little but longer than expected but there were people before me and it is the winter season. Took a little but longer than expected but there were people before me and it is the winter season. More

Reception is painless and they set expectations for exactly how the appointment will play out. During your wait they provide timely updates. Waiting room is comfortable! exactly how the appointment will play out. During your wait they provide timely updates. Waiting room is comfortable! More

I tried to book an oil change service but couldn’t find it listed online, so I had to speak with someone to manually schedule it along with a winter tire swap. When I arrived, I was informed the oil change it listed online, so I had to speak with someone to manually schedule it along with a winter tire swap. When I arrived, I was informed the oil change would cost $169+, only to find out later that this included a tire rotation—which I didn’t need since I was replacing the tires completely. The entire service took over two hours, which felt unusually long. When I went to pay, I was told my total was over $380 and when I asked why I was informed that it was due to a system error. Thankfully, the receptionist was very helpful and did her best to fix it, but even after the correction, I still ended up paying $244 for just the tire swap and oil change, which seems quite overpriced. This experience left me disappointed, and unfortunately, it’ll be my first and last visit to this dealership. More

No issues with the service or staff during my recent visit for service on my Sorento visit for service on my Sorento More

Absolutely brutal, Terra is a lier and the service is horrible. Customer service is non-existent and the excuses are terrible. Will never go there again. Grimsby Kia it’s way better. horrible. Customer service is non-existent and the excuses are terrible. Will never go there again. Grimsby Kia it’s way better. More

Took 3 hours for an oil change and winter tires installed. Should have follow up while we wait. Very polite check in. And Connor was great to deal with. installed. Should have follow up while we wait. Very polite check in. And Connor was great to deal with. More

I’ve always enjoyed the professionalism of all the service reps at Kia Upper James. They consistently provide an environment of comfort and they are down to earth workers. Its the Staff that makes c service reps at Kia Upper James. They consistently provide an environment of comfort and they are down to earth workers. Its the Staff that makes costly repairs a little easier. More