Kia of Hamilton

I tried to book an oil change service but couldn’t find it listed online, so I had to speak with someone to manually schedule it along with a winter tire swap. When I arrived, I was informed the oil change it listed online, so I had to speak with someone to manually schedule it along with a winter tire swap. When I arrived, I was informed the oil change would cost $169+, only to find out later that this included a tire rotation—which I didn’t need since I was replacing the tires completely. The entire service took over two hours, which felt unusually long. When I went to pay, I was told my total was over $380 and when I asked why I was informed that it was due to a system error. Thankfully, the receptionist was very helpful and did her best to fix it, but even after the correction, I still ended up paying $244 for just the tire swap and oil change, which seems quite overpriced. This experience left me disappointed, and unfortunately, it’ll be my first and last visit to this dealership. More

No issues with the service or staff during my recent visit for service on my Sorento visit for service on my Sorento More

Absolutely brutal, Terra is a lier and the service is horrible. Customer service is non-existent and the excuses are terrible. Will never go there again. Grimsby Kia it’s way better. horrible. Customer service is non-existent and the excuses are terrible. Will never go there again. Grimsby Kia it’s way better. More

Took 3 hours for an oil change and winter tires installed. Should have follow up while we wait. Very polite check in. And Connor was great to deal with. installed. Should have follow up while we wait. Very polite check in. And Connor was great to deal with. More

I’ve always enjoyed the professionalism of all the service reps at Kia Upper James. They consistently provide an environment of comfort and they are down to earth workers. Its the Staff that makes c service reps at Kia Upper James. They consistently provide an environment of comfort and they are down to earth workers. Its the Staff that makes costly repairs a little easier. More

Connor our service rep for this visit was very professional. He advised us of the work done and suggested what needs to be done on next visit. professional. He advised us of the work done and suggested what needs to be done on next visit. More

I appreciate their service. I bought a car with them 3 years ago. Recommand that kia dealer I bought a car with them 3 years ago. Recommand that kia dealer More

Iftie is helpful and made it easy for me as a first time car buyer. Environment is respectful and clean. Most staff are friendly. car buyer. Environment is respectful and clean. Most staff are friendly. More

Responsive a did all the work of setting up the app and its features. Also timely delivery of vehicle. its features. Also timely delivery of vehicle. More

I purchased a new 2026 Kia Sportage at this dealership and I traded in a vehicle. The amount they gave me for the trade in was $11300 however the bill of sale shows $10,000 when I asked why they told me c and I traded in a vehicle. The amount they gave me for the trade in was $11300 however the bill of sale shows $10,000 when I asked why they told me cause they had to charge me 13% tax on the trade in. Then they charged me 13% again on the full balance. I questioned this with the FSM and the sales person and they assured me this is normal practice from there dealership. Do not buy a car from this dealer as they are not following Ontario regulations. I have already escalated this to Omvic and BBB and will continue to voice this to prevent this happening to other unknowing customers. More