Kia West Edmonton

Great customer service me and my family of 4 needed a bigger suv so we diced to check out Kia west we ended up dealing. With an awesome sales Consultant Cassandra Ayres, she went over beyond to help us bigger suv so we diced to check out Kia west we ended up dealing. With an awesome sales Consultant Cassandra Ayres, she went over beyond to help us get a new suv we ended up getting a 2019 kia Sorento. My family and I love it thanks Cassandra for all the work you did to get use in are ne ride. if anyone's looking for a new Kia go see Cassandra Ayres at Kia west. More

HORRIBLE Experience Put down a deposit on what I thought (and was told) is a NEW vehicle. I was told there were a few thousand on it as it was a demo. Upon signing the paperwork the mileage on my copy shows (and was told) is a NEW vehicle. I was told there were a few thousand on it as it was a demo. Upon signing the paperwork the mileage on my copy shows 760km..... ok not too bad. Then on their copy it was penciled in a 12 front..... making it 12,760km on a "NEW" vehicle. After asking for my deposit back, I was essentially held hostage there for nearly 2 HOURS while they reviewed 'security footage' to verify or clarify if an actual discussion was done about telling me the proper mileage of the vehicle. I was made out to feel like a xxxx criminal and took forever for the manager to just ok the refund. All this could have been a simple misunderstanding and the refund given right away but no, they held me there until they were sufficiently satisfied. Not to mention the EXUBERANTLY over priced add ons like 3M. All this after arriving and being told that it'll be 5-10 minutes. Yeah right. More

STAY FAR AWAY FROM THIS PLACE! !! I placed an order for a SUV, placed a large deposit and waited a year and a half for it to arrive. Once it did, they wouldn't honor the updated p !! I placed an order for a SUV, placed a large deposit and waited a year and a half for it to arrive. Once it did, they wouldn't honor the updated price or the Manufacturers MSRP. They did everything possible to get me to walk away from the sale so they could sell it for more to someone else. This dealership and dealing with Frank DeRose was the most distasteful car buying experience I have had in my entire life. Frank's emails were dismissed by him saying he made mistakes. Absolutely no accountability by him or management. As I said before, they would do anything to get you to walk away so they could sell it to someone else. Read the REAL reviews that contain details and the media articles on this dealership and stay far far away. More

Went in for a car and talked with one of the sales rep, had all our questions answered and she was very nice. Was moved to the finance to deposit a $500 holding payment until monday, in which at any point had all our questions answered and she was very nice. Was moved to the finance to deposit a $500 holding payment until monday, in which at any point if I am not interested i can let them know and my money would be refunded, this was made very clear by the Finance Advisor, that the payment was ONLY held if I wanted the car, if I didnt i would have it refunded, was told there are other people interested in the vehicle and i gave clear and very very specific instructions that if other people are interested in the car TO SELL THE CAR TO THEM AND PUT ME AS A LAST OPTION AS I CAN ALWAYS GET SOMETHING ELSE. Although my very clear and extremely easy to understand instructions seemed to be not in english as they did NOT do what was told. I was looking at a new vehicle and wanted to check for an SUV, i had another car being worked on by a mechanic and was looking around incase the mechanic did not finish, i was looking for an answer on friday but i was unsure about the mechanic being able to get things done so I was told that the car could be placed on hold until monday and after that the money would be returned. I was contacted by the sales rep and we discussed the final price, which was $54K and not $44K so we didnt continue from there. Sarurday i was calling the dealership and was getting no answer, called the reception and nothing, called over 8 times and nothing, finally got someone on Service and they tried to transfer me to my finance advisor and nothing, so she transferred me to reception, finally got a receptionist, was told that my finanical advisor is not available until monday (very convenient) and asked what it was about and I told the receptionist that I am NO LONGER interested in the vehicle i placed a deposit on, they said ok and would mention/forward it to the FA when she is in. Come Monday, got a text message saying that since they were trying to get a hold of us for 4 days and were calling us (only called on friday when we discussed about the final prices and payments regarding the car) and said that because of that, they had to hold the car for us and the deposit would not be refunded due to those circumstances. We went in and talked with the sales rep and she verbally told us that if we didnt want the car we would have to call the finance department because its out of her power to do anything since everything was moved to finance, NOW NOTE THIS, THE FINANCE ONLY TOOK A HOLDING DEPOSIT OF $500, NO PAPERWORK OR BILL OF SALE OR ANY FORM OR DOCUMENT WAS SIGNED SAYING THAT WE ARE 100% INTERESTED AND CONFIRMING TO PURCHASE THE VEHICLE. THE ONLY THING SIGNED WAS ALLOWING THEM TO RUN A CREDIT SCORE AND THAT IS IT. So when we were there, the Branch Manager came to talk to us and blamed us for his "LoSs Of SaLeS" on the car we had a holding on, I explained to him that we were not 100% going to get the car and that what was told to BOTH the sales rep and the finance rep that if someone is interested in the car to sell it and not hold it, he turned it back on us and again blamed us for losing customers on the vehicle and its our fault for not notifying them that we dont want it when I clearly called saturday and conveniently the Finance Advisor is off on the weekends. He blamed us again and refused to give the money back, kept saying he lost business, and why we didnt contact the sales rep to tell them we wont buy the car, we never signed a contract stating we would buy the car, we didnt sign any down payment to the car or anything like that, he kept pushing and blaming us for it and had the audacity to try and sell us another car while blaming the customer and trying to guilt us into this whole situation, pathetic excuse for a branch manager, extremely unprofessional and gives 0 about his potential customers. Advise anyone to avoid this branch and neve rplace a deposit without any signed agreement, AMVIC and Kia Headquarters will definitely be getting notified. More

6 minutes ago NEW If I could give them negative 10 stars I would!!! These guys are a joke!!! We tried to reach out to Kia West Edmonton several times and even sent an email to the dealer principal (Mr stars I would!!! These guys are a joke!!! We tried to reach out to Kia West Edmonton several times and even sent an email to the dealer principal (Mr. Amedeo Palazzo)but got pretty much laughed at and ignored. Here in Alberta dealerships have to sell the advertised price but we were scammed almost $12k in extra charges we did not need or ask for. They told us that we needed to have the extended warranty of $3500.00 to secure our financing. It was all LIES and also illegal. The finance manager (Edgar Acevedo) rewrote the deal after showing us the original deal and before signing. When we tried to cancel the warranty Industrial Alliance said it was too late because it was past 10days. Then we were charged tire warranty on a used vehicle to find out they are just cheap Canadian Tire tires. Shall I go on? The advertised price was $16,900 and we paid $28,900... plus we put a deposit of $7,000. Absolutely ridiculous, and I will shame #kiawestedmonton and #kiacanada until they make it right with us!!! #scammers #kiawestedmonton #amvic #shoptoyota #liars #yeglocal #badcustomerservice #kiasucks More

Brought in my kia for repairs. They claimed they couldn't find anything wrong. Billed me 1000.00. Two days later my car is having the exact same issues plus more. They claimed they couldn't find anything wrong. Billed me 1000.00. Two days later my car is having the exact same issues plus more. More

I bought a Kia Soul less than 2 months ago and it has just over 1500kms on it. I bought it at Go Kia South with dealer-installed winter tires with rims. The first time I took it on a highway at 100 km/h just over 1500kms on it. I bought it at Go Kia South with dealer-installed winter tires with rims. The first time I took it on a highway at 100 km/h I noticed a vibration (I assumed wheel balancing). I called Kia West. They want to charge me for "diagnostics" AND to re-balance dealer-installed wheels because "it's not covered under warrantee". Apparently Kia doesn't guarantee their work! And apparently Kia West doesn't give a xxxx about customer service! More

i traded in for a 2016 sorento and have had ongoing issues with it. This dealership doesn't return calls when you have an issue. I ended up having to claim bankruptcy because i couldn't afford a $13,0 issues with it. This dealership doesn't return calls when you have an issue. I ended up having to claim bankruptcy because i couldn't afford a $13,00 bill for a new engine as it kept eating up the oil and seized. They don't want to hear complaints or help. zero customer service. More

I was unfortunately one of the customers who was stuck with packages that were added on, but not properly advertised. I'm pretty disappointed with the lack of transparency. The dealership also marks c with packages that were added on, but not properly advertised. I'm pretty disappointed with the lack of transparency. The dealership also marks cars as sold (prior to) in whatever agreement they have with Kia so that they can have more inventory coming... (Admitted to me in writing by the salesman). It was marked as a demo, therefore I don’t get the full free trial subscription of Kia Connect that I’m entitled to. Pretty sleazy for the amount of money I put forward for this vehicle. More