Kia West Edmonton

Back after 10 days - Incorrect Assessment of Engine Light I took my Kia Rondo in to have the engine light assessed. I received a call indicating that the issue was dirty injectors and a loose intake hose. T I took my Kia Rondo in to have the engine light assessed. I received a call indicating that the issue was dirty injectors and a loose intake hose. That service had been completed 15K prior, but given that they had assessed the engine light code and determined that the injectors and hose were the problem, I gave them the green light to proceed. 10 days later the light went back on and I went in to have it assessed again. Upon inspection they found that the mass airflow sensor was the issue in addition to an after market K&N air filter which was installed properly and running perfectly. So, the first time I ended up paying for a recommended service that cost me $450 because whoever inspected my vehicle wasn't able to find the root of the problem. When I questioned the reason for paying $450 for something that wasn't the issue I was told that it was a service that they recommend after 36K. I paid $450 for a recommended service! One that I would not have proceeded with had I known that that wasn't the issue! So now I am out $450. The manager kept saying that it was a recommended service but did not acknowledge the fact that I wouldn't have proceeded with a recommended service knowing that it had just been performed quite recently. He took no accountability that it was an error. No apology for their mistake. I get that it may happen, but own up to it and make it up to the customer. The real problem ended up costing us another $300. How are we supposed to have any trust in this service centre? People are paying premium prices at the dealership and the fact that there is a lack of accountability and poor judgment is very concerning. Needless to say we'll be looking elsewhere next time so that we don't get robbed of our hard earned dollars again. One last point about Natasha at the front counter. On a scale of 1 to 10. She comes in at 1 the most. Her service was terrible, she was rude, unaccommodating and had quite the attitude. She also insisted that the filter had been thrown out - in fact she 'guaranteed' it was. I ended up finding it in the vehicle and wish I would have seen it when I was heading out...would have loved to hear what she had to say. More

Bought a 2017 Kia Sorento EX V6. from out of province I am from northern Ontario and purchased a new 2017 Kia Sorento EX V6 from Kia West Edmonton. I had the vehicle shipped to me and it came exactly as I am from northern Ontario and purchased a new 2017 Kia Sorento EX V6 from Kia West Edmonton. I had the vehicle shipped to me and it came exactly as described; it came with a block heater, full tank of gas, cleaned, and ready to drive. My wife and I were very pleased. My advise is that if you are buying and negotiating over the phone, I strongly advise you to deal with Paul Rizzi as he can get the job done. He is very professional and very easy to deal with.. I would buy another vehicle from Paul again in a heartbeat. More

James West is awesome to deal with! James was very helpful in assisting with the purchase of my new Sorento! If he was unsure of something he found an answer right away. Pleasant to deal James was very helpful in assisting with the purchase of my new Sorento! If he was unsure of something he found an answer right away. Pleasant to deal with. James was lovely salesman and Katelyn in finance was great! More

Straight to the point ! Honestly I did not think that I was going to be getting a new vehicle but after sitting and talking with James West, and the rest of the team at Kia w Honestly I did not think that I was going to be getting a new vehicle but after sitting and talking with James West, and the rest of the team at Kia west Edmonton they showed me how easy it really could be. I walked away a very happy customer and would 100% recommend to anyone wanting to get into a new vehicle to go and see James and the team at Kia before going anywhere else ! More

Impressive I didnt purchase my vehicle through Kia but I started taking it there for service since I moved to the city. I must say, I am very impressed with the I didnt purchase my vehicle through Kia but I started taking it there for service since I moved to the city. I must say, I am very impressed with the service department, I typically deal with Juliana or Natasha and they always treat me like family. The only complaint that I would have is that the last time I went in a dealt with Susan and I felt like she was trying to take advantage of me and that she wasn't being honest. Next time I will just make sure that I deal with anyone other than her cause everyone else is awesome! I will definitely purchase my next vehicle at Kia because of the level of service I get!! More

i had the best experience sean the salesperson was awesome i am so happy with all the staff sean the salesperson was awesome they were very patient and helpfull and explaining everything in detail awesome go t i am so happy with all the staff sean the salesperson was awesome they were very patient and helpfull and explaining everything in detail awesome go to west edmonton kia More

Family atmosphere ! We are repeat buyers with this friendly, courteous and knowledgeable dealership. They hide nothing and give you everything! We would highly recommend We are repeat buyers with this friendly, courteous and knowledgeable dealership. They hide nothing and give you everything! We would highly recommend them for anyone looking for a great deal! More

Excellent staff and vehicles The staff at Kia West Edmonton is friendly, helpful, and knowledgeable. If you want to purchase a reliable car without undue pressure from a dealershi The staff at Kia West Edmonton is friendly, helpful, and knowledgeable. If you want to purchase a reliable car without undue pressure from a dealership's sales team - look no further. I would only recommend Kia West Edmonton to new and used car purchases. More

Mike Warner in Sales Mike was just outstanding. Was always available everyday and was very knowledgable about all the Kia cars. Very professional and treated me very well Mike was just outstanding. Was always available everyday and was very knowledgable about all the Kia cars. Very professional and treated me very well . I'm going to buy my next Kia from him More

So friendly and helpful Would highly recommend this dealership. After having our van stolen on our Christmas holiday They went way above and beyond the call of duty in gettin Would highly recommend this dealership. After having our van stolen on our Christmas holiday They went way above and beyond the call of duty in getting us into a new van. Went so far as to help us with all the out of province arrangements that needed to be made. Very friendly, compassionate and professional staff. More