Kia West Edmonton

Easy and No Hassle I live in the Yukon and wanted to purchase a Sorento then fly to Edmonton and pick it up. I used the unhaggle.ca website to research prices, then r I live in the Yukon and wanted to purchase a Sorento then fly to Edmonton and pick it up. I used the unhaggle.ca website to research prices, then requested quotes from several Edmonton area Kia dealers. Sales manager Aaron at Kia West Edmonton was the only one to immediately reply in writing via email with an itemized list of exactly what I requested with all taxes, fees, and financing details and no unwanted extras. When I eventually obtained competing quotes, KWE was the lowest and most transparent. Aaron referred me to salesperson Mike Warner, who stuck with the quote throughout the purchase process and made sure everything went exactly according to plan. I was able to complete most of the paperwork before my arrival at the dealership. The only minor glitch in the process was that they could not fit me in for the final sign-off at the time I wanted. Since I had to wait until the next day, they provided me with a loaner vehicle for the night and I was perfectly satisfied. At closing, the finance manager Kathleen offered the usual additional items (extended warranties, protection package, etc.), but there was absolutely no pressure to buy any of them. Mike did a thorough job of walking me through the features of the vehicle and making sure I was a happy customer before I left. In the end, I drove away with exactly what I wanted for the original price I was quoted. KWE gave me no surprises or difficulties and it was a pleasure to buy from them. More

amazing!! Ryan kelly was amazing!! He made buying a car a fun experience. I was stressed but he made me feel relaxed and listened to what I wanted.he was honest Ryan kelly was amazing!! He made buying a car a fun experience. I was stressed but he made me feel relaxed and listened to what I wanted.he was honest right away!! He made me laugh and is very reliable! I know from here on I’m in good hands. Years down the road I know If there’s any issues with the car he will make sure it’s taken care of! If I have any questions , he addresses my concerns right away :) I recommend him and this dealership to anyone!! Keep up the great customer service!! Thanks again :) More

Great experience Third Kia. Very happy with price, warranties and service . Kris and Landyon were very helpful. Would buy a Kia again. Hopefully not for another five y Third Kia. Very happy with price, warranties and service . Kris and Landyon were very helpful. Would buy a Kia again. Hopefully not for another five years though,! More

Gret service from sales, service and parts. This is the second vehicle that we have purchased from Kia West Edmonton. We started by taking our Spotage in for servicing and ended up purchasing o This is the second vehicle that we have purchased from Kia West Edmonton. We started by taking our Spotage in for servicing and ended up purchasing our new Sorento. We hadn't planned on buying a new vehicle, but Landyn convinced us to have an appraisal. We dealt with several staff members during our negotiation, all were extremly helpful and pieasant to deal with. We have always had our Sportage serviced at the dealership and the staff has been very pleasant while booking an appointment to actual service. We have also dealt with the parts department. They provided great help and service. More

BUNCH OF LIARS !! DO NOT DEAL WITH THEM We seen the car online where they're going to the dealership and they switch the car on us and ended up showing us a car that's more expensive and we We seen the car online where they're going to the dealership and they switch the car on us and ended up showing us a car that's more expensive and we didn't realize to halfway through the test drive. Anyways we stick with the car and ended up liking it and wanted to buy it but it was a fight between the sales man and the general manager for financing back and forth with them one minute they would say one thing and they would act another way then they'll promise one thing and then act another way next thing you know when it came to signing the paper for the car Ikea security bill for $698 application fee that was promised to be only $200 suddenly became $500 and that have AMVIC for $200 that was all added on I review the paper my father review the paper all these extra charges will apply to after. I mean and really once you sign the paper there's no turning back. im meam we were really disappointed with the car sale. we noticed so many things wrong with the car after luke a big crack under the rear window and the main piece for the lights above your head was ripping of the roof carpet. its only 2 years old and low km. We were really disappointed with the sale we are really excited you're acting so nice at the beginning but all the true colors show that the end I would not recommend anybody to buy a car then without seeing all the paperwork properly cuz they'll randomly charge you all this extra money and we wouldn't even notice anything. More

Loving my new Sorento! Thank you for the wonderful service! Kia West Edmonton took great care of me! My car broke down and they ensured that I had a safe vehicle to drive wh Thank you for the wonderful service! Kia West Edmonton took great care of me! My car broke down and they ensured that I had a safe vehicle to drive while I made my decision on which vehicle to purchase. I would highly recommend this dealership. 👍🏼 More

Good experience This is my 1st car with this dealer and Grant was an exellent sale person.The guys are very helpful and had excellent service that i need. This is my 1st car with this dealer and Grant was an exellent sale person.The guys are very helpful and had excellent service that i need. More

Horrible service Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met with salesperson Adel, agreed on vehicle price and tr Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met with salesperson Adel, agreed on vehicle price and trade in value, was told Vehicle would go through a 150 point inspection before I would have it in my possession. Then met with finance girl Kathleen gave us written out on paper,payments of $354 biweekly. First payment comes out $10 more! The $10 isn't the problem it's the dishonestly that doesn't sit well. Come back to finalize deal With her and she is 40 minutes late getting is Into her office, due to another manager dealing with a "crazy client" is what we were told. Timeliness is important as I have my toddler and baby with me. Pick up the vehicle a few days later, after promised repairs are preformed. As soon as the vehicle was driven off the lot two warning sensors came on. The air shocks sensor and the side detection sensor. I immediately called Adel back and he told me to bring the vehicle back. I bring it back and they keep it for a few more days they say everything is mechanically sound. Again as soon as I drive off the lot the sensors immediately come back on. Now I'm highly annoyed I have two small children and each time I have to take the car seats in and out of my vehicle to put in a loaner vehicle. I also question if it was even looked at in the first place. Finally after the third attempt to look at and fix my vehicle they decide to take it to GMC. So in one month of owning the vehicle and making payments on it I've actually had physical ownership of the vehicle for five days. I understand that things can be overlooked but this was an absolute joke. Out of all of the vehicles I have purchased in my lifetime this has to be the most difficult situation at a dealership that I've ever had. After all the problems I've dealt with at this dealership I have attempted to contact Paul Ricci the customer relations manager and left a message but my phone call was never returned. I guess customer satisfaction is not a priority to this dealership. More

Excellent Service Ashley was an excellent sales person providing me with a price that I actually paid. There were no “add in” fees as I encountered elsewhere. she was Ashley was an excellent sales person providing me with a price that I actually paid. There were no “add in” fees as I encountered elsewhere. she was very pleasant, patient and knowledgeable. My encounters with all staff at the dealership was an outstanding experience. I would recommend them to anyone. More

KIA West Dealer Review Very positive experience. This is my 4th car with this dealer and I have had excellent service and support throughout. I highly recommend KIA WEST Edm Very positive experience. This is my 4th car with this dealer and I have had excellent service and support throughout. I highly recommend KIA WEST Edmonton. More