Kia West Edmonton

Great people Had a great time, good test drive x2 . Good deal. Informative, willingness to help. Would reqimend this dealership to others. Tom was hurmourous and m Had a great time, good test drive x2 . Good deal. Informative, willingness to help. Would reqimend this dealership to others. Tom was hurmourous and made us feel comfortable. More

Not pushy Tom was nice and very helpful. Often at dealerships people are pushy, and Tom clearly just wanted to help. We came across this dealership by accident, Tom was nice and very helpful. Often at dealerships people are pushy, and Tom clearly just wanted to help. We came across this dealership by accident, and it was lucky we did! More

Staff threatens when customer has concerns I have had ongoing issues since I purchased a Kia Sorrento from Kia West Edmonton regarding a mat for the hatch of my new Sorrento that I did not rece I have had ongoing issues since I purchased a Kia Sorrento from Kia West Edmonton regarding a mat for the hatch of my new Sorrento that I did not receive. Since then I have not been contacted by Kia West Edmonton with efforts to resolve this issue. I have left phone messages and emails to Mr. Ricci and his son’s and have had no reply. On January 8, 2019 I went to Kia West Edmonton to get the first oil change in my new Sorrento. At this time I went into the sales area to ask about the above issue and talk to one of the Ricci’s. While I was waiting a salesperson from Kia West Edmonton approached me to inform me that the back hatch mat would not be included. When purchasing our Sorrento the mats were to be included but it was a verbal agreement. I was never told that the hatch mat would not be included until after the sale was completed and I had possession of my new vehicle. The sales person also told me that I was to not contact Kia Canada again and if I did Kia West Edmonton would charge me. I had requested to speak with one of the owners. I had observed that Mr. Ricci and sons were in the building. I was told repeatedly to wait as they were all busy. I waited over one hour to speak with Mr. Ricci and was eventually told by the receptionist that he would not speak to me and I was handed a business card. This card was a lawyer’s card. At this point I was again threatened that any contact with Kia Canada or any social media posts was not advisable. I consider what Kia West Edmonton did as a threat and their sales/customer service unethical. The lack of professionalism and integrity within Kia West Edmonton is appalling. I will not be threatened by a company that has such little regard for honesty and customer service. If you want to buy a Kia do not buy it at Kia West Edmonton. More

Value for Money Ashley helped us throughly during the car purchase.. no false promises and everything written down on the quote.. and got new car all things as promis Ashley helped us throughly during the car purchase.. no false promises and everything written down on the quote.. and got new car all things as promised.. Every time I went there I was welcomed with a smile and coffee.. Highly recommended.. More

Forte 5 purchase In December I was looking to purchase a vehicle. My son suggested Kia West Edmonton as he had previously purchased a Sorento and was very happy with h In December I was looking to purchase a vehicle. My son suggested Kia West Edmonton as he had previously purchased a Sorento and was very happy with his purchase. The salesman, Tom Braid, was very helpful and knowledgeable and took the extra time to help me choose a Forte 5 that I would be happy with and fit all my requirements. Not only would I recommend Kia West Edmonton but I would definitely recommend Tom Braid to assist in the purchase of a vehicle. If in the future I am in the need of another vehicle I will return to Kia West Edmonton. B. Hatfield More

Bought my kia and went through no problems. I love my Kia. It was the first time I bought a vehicle on my own. I was anxious. They made the experience easy. Thanks Tom.. I love my Kia. It was the first time I bought a vehicle on my own. I was anxious. They made the experience easy. Thanks Tom.. More

A dealership that really cares! Tom Braid - a salesman who genuinely cares about what is best for his customers. Friendly, down-to- earth service and a true commitment to helping pe Tom Braid - a salesman who genuinely cares about what is best for his customers. Friendly, down-to- earth service and a true commitment to helping people. More

Amazing customer service I was helped by Tom Braid. He was friendly professional, worked with our budget. We got beautiful Kia Rondo. Excellent experience and we are so happy I was helped by Tom Braid. He was friendly professional, worked with our budget. We got beautiful Kia Rondo. Excellent experience and we are so happy. We will definitely recommend Kia West Edmonton to all our friends. Thank you Tom Braid. More

Thank you Juliana, you are the best! We had an issue with our Kia Sorento after it had been serviced. I called to speak with the Service Manager but he was away. I spoke with Juliana and We had an issue with our Kia Sorento after it had been serviced. I called to speak with the Service Manager but he was away. I spoke with Juliana and explained the situation. She went over and above to assist me. Juliana is professional, empathetic and calm. She handled the situation beautifully and made a stressful situation a whole lot better. Thank you Julianna you are a star in our eyes. Shannon and Dwayne More

Great place, unbelievable customer service ! I have been buying my Kia’s from Kia West Edmonton dealership for years and each experience gets better. My experience at Ryan Kelly was very sp I have been buying my Kia’s from Kia West Edmonton dealership for years and each experience gets better. My experience at Ryan Kelly was very special. I am the type to be suspicious of sales people but Ryan quickly gained my trust. He worked with me on my trade and gave me a great deal on a new car. But I realized it is not right time for me to afford a new car, I went back to dealership and had to tell them I needed to cancel the deal. Not the sort of news a dealer wants to hear, but they were very understanding and agreed to return my deposit. That means a lot to a single mother on a fixed income! When I'm ready to buy a new car, I’ll come back to Kia West. More