Kia West Edmonton

Extremely poor service. I have been thoroughly disappointed both times I have had the misfortune of dealing with these people. I was told my warranty was covered by Natasha and then got the “o disappointed both times I have had the misfortune of dealing with these people. I was told my warranty was covered by Natasha and then got the “oops someone entered wrong info on computer” I was there for over 2 hours for a 20 minute diagnostic which they waived after realizing they had made a mistake. I bought some new headlights thinking the warranty work was covered. Extremely poor show and I would never choose to get my new or used car here or have service of any kind done here. Run fast Run far More

Great Vehicle, Great Dealership It has been an month since I purchased a new Kia Sedona L Van from Kai West. This van has a smooth ride, a light roomy comfortable interior, a super It has been an month since I purchased a new Kia Sedona L Van from Kai West. This van has a smooth ride, a light roomy comfortable interior, a super heater and the fastest power windows ever. I really like this vehicle and am glad I bought it. Manager Brandon, sale consultant Chris Cheslock, front receptionist Chris, all in service and especially Finance Manager Tarah lee Fardy are a great team. I was treated with understanding, fairness and professionalism. Thank you More

I visited the showroom to meet with Michael as he had sent me a video of a 2020 Ebony Black SX Telluride that morning. I went with my family to have their opinion . When we arrived it was already sold sent me a video of a 2020 Ebony Black SX Telluride that morning. I went with my family to have their opinion . When we arrived it was already sold - however there was a gravity grey one available, but an SX Limited - and the Ebony one we wanted was a SX. Therefore we had no interest in it. We did test drive it for reference only - and inquired on how long for another SX to arrive ? Also requested the value of our trade in. Once we received numbers back from Michael I requested new ones (and his boss moved some but no where near competitive )- as they were around 10 k less than anywhere else. Michael brought his manager out Brandon - and Brandon said that was all he could move and insinuated I should take the grey one that was the wrong colour and wrong model - as a black SX would be months away. Also stated that we would never get more trade for our Tahoe anywhere. This was all in a rather intimidating, aggressive manner to the point where my 11 year old son asked why he was angry after we left. This was the third week of August 2019. Well I must say that within one month we had a new 2020 Black SX from another dealership - and 7 k more for our trade than Brandon was offering. And a healthy interaction for our family throughout the process. Patience pays off and professionalism goes miles and miles - and word of mouth carries weight. More

Excellent Customer Service Juliana from the service department goes above and beyond for her customers. Her attention to detail and dedication to meeting every need is outstandi Juliana from the service department goes above and beyond for her customers. Her attention to detail and dedication to meeting every need is outstanding! I've never had a service appointment where she didn't explain to me exactly what my car needed. In her consultations with me on pricing and options to fix problems at hand I never felt pressured into anything, she is always 100% transparent and to the point - this is greatly appreciated. Overall highly recommended. More

I would never recommend this place to anyone. I bought a used vehicle from KIA west edmonton. It had a low tire when i purchased it. With promise to have all tires in working order if they didnt hold air af used vehicle from KIA west edmonton. It had a low tire when i purchased it. With promise to have all tires in working order if they didnt hold air after they had been filled up, the dealership wrote "will patch tire" instead of replace. All our verbal conversation about replacing tires was forgotten and the fine print told all about how this dealership will do anything to get a sale. It took me a week to get a hold of Mark the used cars salesman. And i am still waiting for a response from KIA canada. Mark from used cars said he will put a plug in the tire, and if that doesnt hold that i shouldnt worry about it. "what if a plane falls from the sky and hits it" was his attitude. I hope kia responds and i hope koa can find the budget to pay qualified people for these posistions in the future. My vehicle wasnt a Kia model, it was a used truck with a 51,000$ price tag. If your reading this, go anywhere else. More

Never trust them. Told me that my deposit is refundable then changed their words. Never going to do business with them and never going to refer them for anyone then changed their words. Never going to do business with them and never going to refer them for anyone More

ALWAYS my go to Kia dealer Always taken care of here. Accommodating, kind and just an amazing crew! Engine recall was taken care of fast, they are always accommodating to my Always taken care of here. Accommodating, kind and just an amazing crew! Engine recall was taken care of fast, they are always accommodating to my last minute needs when something goes sideways (since it always does with my luck). PS. the extended warranty has always saved my butt so I will never say it is a bad idea if buying a Certified Pre-Owned Kia More

Taken Advantage Of A couple weeks ago I had to have my car towed there as it was making a "clunking" noise and I was concerned about driving it as I live four hours away A couple weeks ago I had to have my car towed there as it was making a "clunking" noise and I was concerned about driving it as I live four hours away. I was told by service that the front rotors were very very rusty and needed to be replaced at a cost of $510.00 dollars. I asked if I could drive with the old rotors so I could take my car to the Kia Dealership where I live and was told NO. As I was afraid to drive back to where I live I felt I had no choice but to have rotors replaced. When I was called that car was "fixed" I asked for the old rotors. Upon my return to where I live I went to the Kia Dealership where I live and showed the service department the old rotors and they said there was nothing wrong with them and did not need to be replaced. I have never felt so disgusted and ripped off with a dealership as this one. I will never recommend or go near this place again. They will tell you your vehicle needs work when it doesn't. Dealership does not even deserve a rating of any kind. More

Very aggressive and never wrong Kris told me that he recorded me saying we have a deal and that I will not get my $2000 DEPOSIT BACK, the fact that they record conversations and try Kris told me that he recorded me saying we have a deal and that I will not get my $2000 DEPOSIT BACK, the fact that they record conversations and try to use that against you is disturbing I then was told that I stole the car and changed the deal, they have now told me that they will not service my vehicle if it needs warranty this right from the owner, please be carfull if buying a vehicle at Kia West, they are great until you give them your money,then every thing changes if you have a concern More