Kentwood Ford

Excellent I was on my way to work and my car had no power all of a sudden. lucky i was only a few blocks from the dealership. I showed up with no appointment. I was on my way to work and my car had no power all of a sudden. lucky i was only a few blocks from the dealership. I showed up with no appointment. The service advisor jen quickly offered to help me. Without being asked she went over and above by going and asking the diagnostic tech to quickly scan it. She was upfront about the cost I really appreciated that. A recall was found on my car for this concern. jen asked if i could wait just a little longer as they had the part in stock. When i got my bill i had no charges and that was a really nice surprise. She explained that the entire repair is covered. Jen made my experience really exceptional. I felt informed and taken care of the entire service. I would 100% recommend kentwood ford. More

Excellent Customer Srvuce Time the salesman spent with us and patience answering questions and when he didn’t know he took the time to look into getting us the information we r Time the salesman spent with us and patience answering questions and when he didn’t know he took the time to look into getting us the information we requested. Not only did he sell us the vehicle he took the time to show us some key features the vehicle offered and how to operate. They do not try and up sell you they try there best to get you the vehicle you are looking for and in your price range I was extremely happy all around😀 More

Not your regular dealership Just like most people I am always hesitant to go to a “dealership”. We’re made to believe that they are scam artist. I was delighted to find out that Just like most people I am always hesitant to go to a “dealership”. We’re made to believe that they are scam artist. I was delighted to find out that the people I was dealing with were people just like me, working hard and doing their very best. Not only were they very honest with me, they explained everything thoroughly and had all my work done in a timely matter. Costs were explained before hand And they kept there word and had pricing exact to what they had promised. there was no pushy sales tactics and anything recommended was given in priority and again not forced on me to do that day. Also my service advisor kelsey was extremely happy and nice, which personally I think is refreshing to see in customer service. More

Couldn’t have asked for a better experience! This rating is well deserved because Asa went above and beyond! I was shown all my options, able to contact him at all hours, he was knowledgeable abo This rating is well deserved because Asa went above and beyond! I was shown all my options, able to contact him at all hours, he was knowledgeable about the vehicles, personable, patient and made the experience quick and painless! More

Awesome customer service CJ really went above and beyond to make sure that I’ll get the exact car I wanted. He was really accommodating, friendly, and guided throughout the pu CJ really went above and beyond to make sure that I’ll get the exact car I wanted. He was really accommodating, friendly, and guided throughout the purchase of my first car. More

Review of Kentwood Experience Had great service when I went to Kentwood Ford, could ask questions and get the answers, everything explained multiple times to help remember/ underst Had great service when I went to Kentwood Ford, could ask questions and get the answers, everything explained multiple times to help remember/ understand. Worked out a plan that worked for me! More

Best experience yet! I have purchased a few vehicles in my time but CJ and the crew were, by far, the most attentive and courteous customer service I’ve experienced at a d I have purchased a few vehicles in my time but CJ and the crew were, by far, the most attentive and courteous customer service I’ve experienced at a dealership. I won’t go anywhere else to buy a vehicle again! Keep it up! More

Great Service It was amazing service from them, agent was aware for the client’s needs. It was great as well, as they make client satisfied. Overall, 2 thumbs up! It was amazing service from them, agent was aware for the client’s needs. It was great as well, as they make client satisfied. Overall, 2 thumbs up! Thank you CJ Zabala, for helping me and getting me this amazing Vehicle right now. Godspeed Ervin More

Friendly and helpful I bought a 2019 Ford F-150 at this dealership this week. Subhi was friendly, patient, knowledgeable and helpful. The General Manager, Sam, was very he I bought a 2019 Ford F-150 at this dealership this week. Subhi was friendly, patient, knowledgeable and helpful. The General Manager, Sam, was very helpful as well with working to get the truck I wanted, at a price that worked for me. Although I did not work with Salim, he deserves a mention because he was so approachable and friendly. I spoke with him several times and could tell that I would have enjoyed working with him as well. Thank you for making my truck purchase a great experience! More

4runner Great experience all round. Had CJ as my sales guy and Gavin as my finance manager. Both of them was a pleasure to work with all round making it a smo Great experience all round. Had CJ as my sales guy and Gavin as my finance manager. Both of them was a pleasure to work with all round making it a smooth transition into my new vehicle. More