Kentwood Ford

Picked my 07 mustang after having rear bumper replaced at kentwoods body shop,got in my car all my dash lights come on. talked to bodyshop manger she says we will have a tech look at it ,half an hour later kentwoods body shop,got in my car all my dash lights come on. talked to bodyshop manger she says we will have a tech look at it ,half an hour later tech tells me a wire pigtail off some place in the rear end had come apart and would be half an hour to replace and the part costs $20.00 . An hour and half later i get a bill for $350 for replacing a simple pigtail which when i took my car there in the first place was just fine had no problems and the car only has 36000km i suspect autobody repair guy must off damaged this during removal and install of rear bumper and kentwood is passing on the buck to me,and to top it all off had to bring the car back to get clips on bottom off rear bumper installed because they did not install them properly in the first place.Stay away from this dealer or you will find out for yourself how bad they are i truly believe they are the scammers, More

Terrible, terrible experience going to Kentwood Ford. I got tossed around to five different salesmen, managers, etc. Very confusing. After agreeing on a price with one sales manager I was later told by ano got tossed around to five different salesmen, managers, etc. Very confusing. After agreeing on a price with one sales manager I was later told by another sales manager that they could not sell the car for that price and this is the new price. I can understand that mistakes are made, but they did nothing to compensate for the mistakes or try to appease me or get my business back. I should have known better after arriving to see a customer crying in the show room after trying to buy a car. Stay away from Kentwood Ford and be wary of GOAuto dealers. They claim to not be on commission but their salary is bonus driven from car sales. More