Kentwood Ford

Great service! Fast service ! Was nice they gave a loaner for the day . Jennifer was very friendly and helpful ! She also drove my car up to the loaner for me Recomm Fast service ! Was nice they gave a loaner for the day . Jennifer was very friendly and helpful ! She also drove my car up to the loaner for me Recommend service here to anyone. More

Service I went in with out an apointment and they got me in with no problem it was just to get a key cut but when its a Saturday lokr the idea of not needing I went in with out an apointment and they got me in with no problem it was just to get a key cut but when its a Saturday lokr the idea of not needing a apointment will go back More

Quality service Professional,knowledgeable and extremely friendly service.Fixed right first time. Did repair in timely fashion and did not overcharge. I will always t Professional,knowledgeable and extremely friendly service.Fixed right first time. Did repair in timely fashion and did not overcharge. I will always take my vehicle to Kentwood Ford for service. More

Vehicle repair The service representative that looked after our vehicle was friendly, informative and professional. The loaner vehicle personnel was friendly and or The service representative that looked after our vehicle was friendly, informative and professional. The loaner vehicle personnel was friendly and organized to get us on our way. More

Good news Thanks for the help. See you next time. Please tell Ford to fix their electronics. So far repairs have cost me over $10000. Display. Backup camera. Wi Thanks for the help. See you next time. Please tell Ford to fix their electronics. So far repairs have cost me over $10000. Display. Backup camera. Windows only go up so far on bumpy roads. I have ordered a new truck More

customer service Jennifer not only delivered the best customer service that every clients needs but also a hard working staff.two thumbs up!keep up the good work. Jennifer not only delivered the best customer service that every clients needs but also a hard working staff.two thumbs up!keep up the good work. More

Happy camper I’ve been for service to a few different dealerships and it was amazing to be so welcomed. Jennifer’s wonderful personality and willingness to help ma I’ve been for service to a few different dealerships and it was amazing to be so welcomed. Jennifer’s wonderful personality and willingness to help made it that much better. I will continue to come to Kentwood for service because of the wonderful expirence I had. More

Customer service Without a doubt the best customer service that I've ever received from a car dealership. I was treated with respect and I was shown everything that wa Without a doubt the best customer service that I've ever received from a car dealership. I was treated with respect and I was shown everything that was going to be done to my vehicle. More

Service excellence I arrived at the dealership and was brought in and seen without a wait. Darren was thorough and professional. He advised of the wait time for the serv I arrived at the dealership and was brought in and seen without a wait. Darren was thorough and professional. He advised of the wait time for the service I was there for and my wait time was less that quoted - bonus! Darren was friendly and very professional. More

Over and above My fuel pump went in my F150. I'm from out of town and was on my way to attend a 3 day conference. I was towed to Kentwood Ford and Rob filled out a My fuel pump went in my F150. I'm from out of town and was on my way to attend a 3 day conference. I was towed to Kentwood Ford and Rob filled out a work order immediately. He set me up with a loaner vehicle for the 3 days I needed it. When I returned 3 days later my truck was ready to go and to my surprise the had also changed a leading seal that was under warranty. Rob and Kentwood's service was exceptional. More