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Kentwood Ford

Edmonton, AB

4.3
511 Reviews

13344 97 St NW

Edmonton, AB

T5E 4C9

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511 Reviews of Kentwood Ford

August 29, 2018

Awesome team Service person (Kelsey) was respectful, understanding and listened to me . Excellent value for my money. The work was completed in a timely manner. More

by Bolivarman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Verhulst, Kelcey Williams
Aug 29, 2018 -

Kentwood Ford responded

Happy to have helped you with your vehicle on time. Thanks for leaving a positive review, we really appreciate it!

August 28, 2018

Great service! Never any surprises when you go to pick up your vehicle and your vehicle is always ready when promised. Issues concerning your invoice are always han More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Verhulst
Aug 29, 2018 -

Kentwood Ford responded

Thank you for the positive feedback, Linda! Glad we could address any questions or concerns to give you better peace of mind.

August 28, 2018

good buying experience Gani and Sam were a pleasure to deal with unlike at most other dealerships I have been to. Good service good experience. Check it out. More

by samf150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gani Salman
Aug 29, 2018 -

Kentwood Ford responded

Thank you for your compliments, Sam. Glad we could make it a positive experience!

August 28, 2018

Great Help w/ emergency repair I was visiting from out of province when I needed to have my vehicle looked at. Darren was amazing, he got my car looked at and repaired on an exceler More

by Kelley76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Verhulst
Aug 29, 2018 -

Kentwood Ford responded

Thank you for sharing your experience with us, Kelley. We understand how stressful it can be when your vehicle breaks down out of nowhere, so we're glad we could help you through such a stressful moment. We’ll make sure to pass this along to Darren so he knows about the impact his exceptional customer service made!

August 26, 2018

Had great service I had great service from the lady that helped me today at this location. I was told it would be a hour to get the work done and they did it in half th More

by Jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelcey Williams
Aug 28, 2018 -

Kentwood Ford responded

Thank you for letting us know we could help you with your vehicle in half the time, Jamie! We really appreciate the positive feedback and we'll continue to make sure you get the fastest service at our dealership whenever you arrive. Cheers!

August 25, 2018

Excellent customer service from Jennifer Lu. I took my Lincoln to Kentwood to get started,as it had not been running for several months. Jennifer Lu took the point on this and kept me updated on More

by Bob M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Iu
Aug 28, 2018 -

Kentwood Ford responded

Hi Bob, thank you for taking the time to tell us how well your experience went with our service department! We really appreciate the positive feedback and we'll pass them onto our mechanics and to Jennifer. Glad we could help you with your vehicle!

August 25, 2018

Outstanding! Amazing customer service! I have purchased two vehicles from Gani at Kentwood and would never consider going anywhere else. Gani listened to my needs More

by JMW1Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gani Salman
Aug 28, 2018 -

Kentwood Ford responded

Thank you for sharing your positive experience with us. We'll make sure Gani sees that he helped you out the best he can!

August 24, 2018

Hate my vehicle We bought new vehicles. I wasn’t happy with the only choice I was given. But the payments made more sense so I took it. Called them back after a coupl More

by Karen
Recommend Dealer
No
Employees Worked With
Darren Verhulst
August 24, 2018

Excellent customer service A group of super friendly staff and excellent work . Friendly from the time you call to the time you pick up your vehicle. They even go get your vehic More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Verhulst
Aug 27, 2018 -

Kentwood Ford responded

Thank you for the positive feedback. Happy to hear we can make you happy, happy customer!

August 22, 2018

Change oil Always had great experience with this branch, I dont even wait for long time, they assist me right away.May I suggest next time to use air compressor More

by ahdy45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thito, Darren Verhulst, Amin Al Adarah, Oliver Alaeddine
Aug 22, 2018 -

Kentwood Ford responded

"Glad to hear we're always able to help! And we'll make sure to keep your suggestions in mind for next time."

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