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Kelowna Motors Ltd.

2.5

6 Lifetime Reviews

2560 Enterprise Way, Kelowna, British Columbia V1X 7X5 Directions
Sales: (888) 375-2186

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6 Reviews of Kelowna Motors Ltd.

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April 02, 2019

"awful service"

- wenny123

we have a 2013 mazda with 60 000 clicks on it and tranny goes. we have to wait 10 days just to get it in to see if they will even cover it. 5 and half year old car and tranny goes. Do they care that I have not vehicle to get to work? NO they will try to fit us in in 10 days. Awful service. Bumper to bumper? Ha Ha

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Recommend Dealer
No
Employees Worked With
none yet
December 13, 2017

"I dread every service appointment with Kelowna Motors "

- Lucy

I love my Mazda; But I dread every scheduled oil change and maintenance with the service centre at Kelowna Motors. Other than a few exceptions where I have received very basic customer service there, the overall attitude of the Service Centre employees I have experienced is rude. I have put in an official complaint to management and received a bunch of excuses, but never even a simple apology for the appalling way I was treated by a Kelowna Motors Service Centre employee on my very 1st service visit. It has improved slightly since then, but I still make more of an effort than they do, and they come no where close to meeting my expectations. I spent a lot of money there, and continue to do so regularly, and I expect them to take care of me. It is very disappointing. I love my Mazda, but I loved my old Ford too. On my next vehicle purchase, I will look for a dealership that offers the whole package: not just a great sales team, but a great service team too.

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Recommend Dealer
No
Employees Worked With
Service Centre
November 24, 2017

"GREAT PLACE TO PURCHASE A VEHICLE"

- Mr. Happy

Purchase or lease this dealership is more than happy to give you all the information you need to make a decision including a full disclosure written proposal. A very experienced sales staff and management team will make things easy for you.

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Recommend Dealer
Yes
Employees Worked With
Private
November 15, 2016

"They do not put pride in there work"

- Tinksmom

Terrible work. Scratched my car and refused to admit it!!! They don't wash your car and give amazing customer service while they are working in it as I used to get back at mazda in Ajax ontario. Never ever will I ever go there again. I already talked 2 people out of buying from them.

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Recommend Dealer
No
Employees Worked With
Unknown
September 13, 2016

"They have been in business for all these years for a reason!"

- Satisfied customer

I have bought three vehicles from this dealership. Mazda is a great vehicle and the folks in the service department have always treated me fairly. I would recommend them to a family member....never mind a friend.

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Recommend Dealer
Yes
Employees Worked With
Larry Stephens
May 25, 2015

"Wouldn't honor their quote or 10% off coupon they emailed me"

- ..I.

I have had 3 seperate issues with these unproffesionals. Wouldn't honor their quote I had to pay for an extra service that was supposed to be included. They paid for one of their mistakes but still wouldn't honor their 10%off coupon they emailed me. I ended up paying over $100 more for service. For 3 years of my car warranty they kept booking my car for scheduled maintenance every 5 months instead of 4 months. Even called mazda Canada head office and they agreed with me. As soon as my warranty was over they started booking in every 4 months like I wouldn't notice. Won't be buying the Mazda CX5 that we were going to buy and because of mazda Canada standing behind the Kelowna dealership on last issue won't by another Mazda period. Jason Jablonski on the front deask shouyld change his last name to Jabroni.

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Recommend Dealer
No
Employees Worked With
Jason Jablonski
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