Kelowna Hyundai

Brake discs were seized, as they did not release after applying the brake on a new car.This caused each inside brake pad only to wear right down to the metal. Both rotors were damaged and also need to be applying the brake on a new car.This caused each inside brake pad only to wear right down to the metal. Both rotors were damaged and also need to be replaced. Bad gas milage and performance and the possibilities of the dangers involved ,expecially winter driving. It took many calls before finally speaking with the warranty personal. hours later, after speaking with her under writter....ONLY the brake calliper was covered. I refused to book an appointment that was to be a week later, where they would inspect and fix. At $ 165.00 + an hour and who knows what....but this is going to cost me ??? An auto tecknition for over 35 yrs., I located quality parts elsewhere and repaired it myself. I found that the disc pad bracket was the problem. Both front brackets, required filling, to remove enough metal to allow the disc pad backing plate to move freely as required. I am glad that I discovered and fixed the problem from the factory assembly. Following the Canada day long week end, I called and made an appointment with the manager.after expressing my issues. 4 hours later met. I convinced him to look at the damaged brake pads and rotors. The two inner brake pads from both pairs were worn right down to the metal. Both of the outer pads looked new still. The manager asked several times, ''what are you trying to gain. Just the money for the better parts only. Only $ 300.00 Now invited into his office, asked to sit in a piticulal chair and wait. The manager came back with the woman that tried to set me up with an appointment a week later for an inspection and repair, that I did not know what The cost of repair and the length of time without a car. I was told that I didn't;t give them the chance to look at the car. Now a denial about the brake calibre .I did question about their capabilities,....Like the mechanic actually machining the parts to fit properly. I know that it is out of the box and on the car. An arguement pursued for 10-15 min. I asked if I wa going to receive any money. Was told no. I said we are DONE. Not happy with the run around, or the song and dance. I was asked, WHAT is your name again? They repeated Dave Thompson....THATS NOT me. They messed up twice before on separate occasions also. I will never go there again. Save yourself the grief and stay away from this place. You will be happy that you did. More

The dealership charged me an additional 10% above the list price for a 2023 Kona Electric. This shouldn't be allowed. list price for a 2023 Kona Electric. This shouldn't be allowed. More

I was inquiring about the purchase of a Tucson Hybrid. The sales person was pleasant and told me they were expecting a car the next week which met all the criteria. When I asked about price he gave me the The sales person was pleasant and told me they were expecting a car the next week which met all the criteria. When I asked about price he gave me the manufacturer's list price and informed me that there was an additional 10% "market adjustment" added on by the sales manager and a non refundable deposit was required. In my opinion these are unethical practices which reflect on the integrity of this dealership. If Hyundai endorses these practices or allows them to exist I question their integrity as well More

The people at Kelowna Hyundai were great. Very happy with my service and I’d shop there again. Very happy with my service and I’d shop there again. More

They will charge any price whatever they want once they will repair your car, even you have an appointment, they will be saying we had your car for 2 hours in our dealership for a bulb change, labour cost will repair your car, even you have an appointment, they will be saying we had your car for 2 hours in our dealership for a bulb change, labour cost will be 70 dollar for 5 min work $5 bulb, you can have the car for 8 hours charge 1000 if that’s the case, they always surprise you with hidden fees and it’s better to visit Vernon hyundai, when I told them it’s unfair their manager told me, pay this, deal with this, very unprofessional very rude, More

Recall. Appointment for 11:15. Car in at 11:00. Was going to wait but advised they are behind. Shuttle home. Then called car was ready and washed around 2:30 Appointment for 11:15. Car in at 11:00. Was going to wait but advised they are behind. Shuttle home. Then called car was ready and washed around 2:30. Shuttle pick up. Service advisor gave note to fill out how good service was Said fill out 10 Why? Then said car not washed. Will take another 30 minutes Said get my car Have to go Left at 3:30 Missed an appointment terrible service. Wrote Hyundai head office Told me someone will call me Never received a call More

What’s the point of appointments if you book more than you can handle. 6 hours for a tire and oil change. Was told 3 hours at the beginning but took 6 hours. I won’t be back, not even for the free oil cha you can handle. 6 hours for a tire and oil change. Was told 3 hours at the beginning but took 6 hours. I won’t be back, not even for the free oil changes I was promised when I bought my car. Which they tried to charge me for. Still waiting for the rubber mats that came with my car over a year ago. More

***Read the low-star ratings before purchasing from this dealership!! I never leave bad reviews, but this experience has been so frustrating that I hope to save someone else the headache. Nobody returns dealership!! I never leave bad reviews, but this experience has been so frustrating that I hope to save someone else the headache. Nobody returns phone calls - EVEN the sales manager. All you get are excuses and shallow apologies. Purchased a used vehicle with a scrape that the dealership told us would be about $600 to fix. The ACTUAL number from a body shop is $1500 (after 3 WEEKS of leaving messages to get the body shop number from the salesman for a “preferred rate”). We would not have purchased the car if we knew the real number. PLUS it took a week to get our deposit back after calling multiple times. Once we’d put money down it’s been EXTREMELY difficult to get anyone to call us back. Horrible customer service. I felt like we'd been duped into buying a car that had a hidden expense that we were misled to believe would be much lower. So much about the whole interaction was fishy, I regret dealing with this company at all. Wish I could give them the car and get my money back. Feels like they said anything just to make the sale and then once they had our money they did not care about anything after that. I will never deal with Kelowna Hyundai again. And I will discourage anyone I know from going there. More

Terrible dealership! They are all about money and try to put hidden warranties and life insurance into the sale without telling you! They are all about money and try to put hidden warranties and life insurance into the sale without telling you! More

Called for update on my vehicle and was told someone picked it up yesterday. When I asked who the drive through rep named Kevin said the owner did. I am the owner. After hanging up and calling back and picked it up yesterday. When I asked who the drive through rep named Kevin said the owner did. I am the owner. After hanging up and calling back and being placed on hold I finally got answered by a different department and the lady was able to help me. Don’t waste any money buying there as they can’t help you afterward with anything. Either your engine is seized your car is gone or you don’t get a simple call back. most disorganized and uncaring place. Save your time and money. Stay away they are not the same as they used to be More