Kelowna Chrysler

DO NOT GO HERE FOR SERVICE - I took my truck in for hard starting three weeks ago. They diagnosed a faulty fuel pump. Now, I used to work as a mechanic and had my concerns about this not being a fuel pump, starting three weeks ago. They diagnosed a faulty fuel pump. Now, I used to work as a mechanic and had my concerns about this not being a fuel pump, as it seemed like an electrical issue not a mechanical one. So, I called them and said "Hey, are you sure it's the fuel pump? If you're not 100% sure, please do more diagnosis to make sure before you replace it" Well, $1200 and a new fuel pump later, and it still has the same issue. They now tell me the new pump they put in is faulty. They tell me it will be 5 days before they can get a new pump. I call them and say look, I found a new pump from LORDCO, please install this one as I can't wait 5 days just for you to tell me the issue isn't resolved. "No sir we can't do that, this has to be done through warranty". Ok, I said, can I please have a loaner car as I drive all day for work. "Sorry sir, no loaners available". So, 5 days later I get a call, the new pump didn't solve the issue. It turns out they just MISSED A TECHNICAL BULLETIN put out by Dodge that states if anyone has the exact issue I'm having, to install a $300 relay kit. (Electrical issue... what a surprise). So they do that and it fixed it (sort of) They then continue to lie and tell me my pump was faulty too. I asked to see the diagnosis and they couldn't even prove the pump was bad at all. But it doesn't end there. The tech, in his diagnosis, actually ripped my key out of the ignition while he was driving, and then told me my ignition has an issue. The service advisor and myself both couldn't duplicate this issue, so the tech must have really pulled on it, and he broke it. So now my truck has actually shut off on me WHILE driving. Literally just shut off as if someone had taken the key out, because of the damage the tech did. I called these guys furious that something else is now broken and it's not even safe to drive, and I asked to speak to the service manager. I was told he would call me back to figure out what is going on. Well Kevin, here is what's going on, I'm still waiting for your phone call... More

These people give 2 xxxxs about anyone and their mechanics are completely incompetent. Dont go there. Save yourself a world of frustration and headache. Money goug mechanics are completely incompetent. Dont go there. Save yourself a world of frustration and headache. Money goug More

Had a great experience dealing with Jayson Little. Super friendly, very thorough and honest about the vehicle I was looking at. He made the experience of buying my car great. 😊 friendly, very thorough and honest about the vehicle I was looking at. He made the experience of buying my car great. 😊 More

Very good sales service! No pressure and very knowledgeable staff. Made the decision to get a new Jeep very easy. The financing part was also amazing. I wish more dealers were No pressure and very knowledgeable staff. Made the decision to get a new Jeep very easy. The financing part was also amazing. I wish more dealers were like this. Highly recommend. More

I recently purchased a 2018 Jeep Wrangler JL at Kelowna Chrysler Dodge. From the beginning of my experience to the end, I was treated with respect, care, and patience. Craig was knowledgeable and approacha Chrysler Dodge. From the beginning of my experience to the end, I was treated with respect, care, and patience. Craig was knowledgeable and approachable, which made the process of purchasing my vehicle more enjoyable. In the few days that I have had my Jeep, I have had multiple questions, and Craig has been helpful and easy to deal with. I am ultimately very pleased with my purchase and experience overall. More

Damon was fantastic to work with and very thorough with regards to all the options and features on the new RAM. Very personable and pleasant to deal with, would highly recommend to anyone interested in RA regards to all the options and features on the new RAM. Very personable and pleasant to deal with, would highly recommend to anyone interested in RAM or Chrysler products. More

Will never buy another Chrysler vehicle after my experience. Fuel pump went at 101,000 km on my 2015 jeep cherokee trail hawk. Spent double what it should of cost to get fixed only for it to stall o experience. Fuel pump went at 101,000 km on my 2015 jeep cherokee trail hawk. Spent double what it should of cost to get fixed only for it to stall out a week later on the highway on Christmas eve. This things a death trap now lucky there was room for me to pull over before i came to a stop. The power steering cut out when it stalled i was barely able to get it off the road in time. More

They are there when they want to sell you a vehicle. I have purchased two grand cherokees from these guys.The SRT jeep got written off and I needed an insurance quote for a new one.The insurance quote wa I have purchased two grand cherokees from these guys.The SRT jeep got written off and I needed an insurance quote for a new one.The insurance quote was put together quickly and was 20000 less than the last one I bought.Meaning the insurance company was going to give me 20000 less for replacement cost.When I confronted the sales person about his quote he said that he was too busy for this stuff and that was the best he could do!!!!!The manager jumped in and after a couple days reluctantly updated then value!!!!Buy second hand you will be better off!!!! More

Just a few words My review, though few in words speaks to the trials and success of a young Australian cast into the Canadian wilderness to fend for himself. My review, though few in words speaks to the trials and success of a young Australian cast into the Canadian wilderness to fend for himself. More

Relationship vs. Salesmanship I had connected with the dealership in mid-2018 as I was (sort of) looking for a Chrysler 300c as I had traded my 2007 in for a Dodge Ram and was cogn I had connected with the dealership in mid-2018 as I was (sort of) looking for a Chrysler 300c as I had traded my 2007 in for a Dodge Ram and was cognizant of the fact that I was going through gas more than I wanted to and that I was not using the vehicle to its capacity. I also missed my 300c which had been an excellent car but was only rear wheel drive...not the best for our wintery hills. The dealership had kept in touch and did not hound me as the months came and went but then in early February, I was contacted and asked if I was still looking for an AWD Chrysler 300....I said I was interested. At this point, the information I requested was promptly provided and when the vehicle arrived at the end of February, they called me and I went in to test drive it. I was delighted with the car and ended up trading my truck (at a fair price) for the vehicle that I wanted...they made it easy and painless. Within the first few weeks, I noticed a noise or two and called my salesman to let him know I had concerns now that I had driven the car for a few weeks. He was terrific and responsive and did not disregard the fact that I was not happy with the amount of pitting on the front of the car. Mark made arrangements for the a replacement vehicle for me while they had my car and they (without cost to me) replaced the strut that was not functioning properly and ended up repainting the front of the car for me. Am I happy? You bet! The car looks and runs great and I was not without transportation while they were working on it. To top it off, they filled my gas tank for me before I left! That's old school customer service and I am tickled as punch about it! Thanks to Mark and the team at Kelowna Chrysler for ensuring that I appreciate my new car and don't have regrets for buying it! Selena S More