Kelowna Chrysler

Great experience from the free coffee to waking out the door with a great deal all went through fast and all the staff seamed to be knowledgable about the whole proces from the free coffee to waking out the door with a great deal all went through fast and all the staff seamed to be knowledgable about the whole process we love you new car More

Quick and easy purchase for a busy person I wanted to purchase a used Vehicle that would be good in the deeper snow, reliable and still economical. Riley made it easy for me by choosing vehic I wanted to purchase a used Vehicle that would be good in the deeper snow, reliable and still economical. Riley made it easy for me by choosing vehicles for me to pick from that met my wants. He emailed and texted info which was so quick and convenient. Made my choice and have been so please with my new vehicle. More

Service Department I was so impressed with the service I received for my Jeep Grand Cherokee. My car was serviced and returned to me the following day. Their shuttle se I was so impressed with the service I received for my Jeep Grand Cherokee. My car was serviced and returned to me the following day. Their shuttle service picked me promptly and safely. Kevin who always has a smile and pleasant to deal with had all the paperwork in order and my car ready to go clean and washed. Thanks Dodge! More

Parts dept All the guys in parts department are great to deal with , very helpful, always friendly on the phone. Quick delivery service. The service dept. Is All the guys in parts department are great to deal with , very helpful, always friendly on the phone. Quick delivery service. The service dept. Is also a great bunch of guys. More

Awesome dealing with salesman The salesman, Brian Matassa was awesome to deal with. He was knowledgeable and non pushy and did an excellent job answering all my questions with reg The salesman, Brian Matassa was awesome to deal with. He was knowledgeable and non pushy and did an excellent job answering all my questions with regards to a truck I am considering. Great experience. have had no problem sending referrals to the dealership based off his professionalism and will continue to do so! More

John was awesome John went above and beyond to help make the best deal for me and my family. I felt the approach was not pushy and very honest. I will recommend friend John went above and beyond to help make the best deal for me and my family. I felt the approach was not pushy and very honest. I will recommend friends and family to go see John. More

Great experience while choosing a new family car. Especially we appreciated Josef’s advice and a wonderful customer service. If getting a second one, would go back ag while choosing a new family car. Especially we appreciated Josef’s advice and a wonderful customer service. If getting a second one, would go back again. More

I tried in the pars to purchase a diesel pickup truck at this dealership in 2007. I found Kelowna Dodge terriable to deal with. Customer service is very poor here. I ended up purchasing my truck up the road this dealership in 2007. I found Kelowna Dodge terriable to deal with. Customer service is very poor here. I ended up purchasing my truck up the road in Vernon. I know the same person owns both, but customer service is practiced in Vernon. So this past week I phoned Kelowna Dodge about my options of trading my truck in. I was upfront and told Rick that I just want to know what my 2007 5.9L Larmie 4x4 was worth in today's market, what my payment options would be on a 2011 hemi pickup. I was told to come on down so that he could see the truck and we could talk. I arrived at the dealership in a hours time. Went through the motions with a sales person, drove a pickup, talked etc. this sales person asked me if we would be making a deal today. I of course said NO, I just wanted the info so I could decide if buying new again is in my best interest. We got back to the dealership and the sales person spoke to Rick and they came outside too speak with me. Rick informed me that he wouldn't give me any numbers, unless I was prepared to purchase a new truck that day. His reasoning was that I'd head to the next dealership and get a better price. Wasn't my plan, but if I did! That business! Forcing customers to make rushed decisions on the 2nd largest purchase they will ever make, is a freaking joke. I would like to thank Rick for refreshing my memory, I now recall how unpleasant trying to buy a truck at Kelowna Dodge is. BEST DEAL IN BC, ya right! Try treating your customers, like customers Kelowna Dodge! And not like dollar signs. By the way Rick, think I'll just keep the truck I own. It was my 4th dodge pickup and my last. I don't ever plan on leaving a penny of my future earnings at this dealership. Cheers, Dale More