Kanata Ford

I have lived 5 minutes from this dealership for 20 years, and I'm a Ford truck guy, so it's easy to feel lazy and talk myself into giving them another chance. "Couldn't have been as bad as I remember", "May and I'm a Ford truck guy, so it's easy to feel lazy and talk myself into giving them another chance. "Couldn't have been as bad as I remember", "Maybe new service management", blah, blah, blah. But now, I tell myself, "Listen up man, these guys suck. They don't respect their customers and you will leave infuriated and unsatisfied on every level. Their service department is TERRIBLE!". You'll deal with arrogant Service Advisors who lie as first response, then after some thought, lie again, then lie again . . . It's far beyond abnormally dysfunctional. And I mean lies that are so stupid, they are little mini-nuggets that show really how stupid they think their customers are". Then I tell myself, "Get off my xxx and drive a bit further to a real Ford dealer who knows that treating customers respect and following that up with good service isn't optional". I should mention I have been to Kanata Ford at least 6-8 times over 20 years, and I've never had an experience as poor at any other Ford dealership. I have been to at least 4 other Ford dealerships around town. I would now trek to any of them before travelling 5 minutes to my local dealership. I did not take employee names, met probably 5 or 6. They're all the same. Toxic culture. More

Stopped in to take a look at what the dealership had in stock for F-150 trucks. A sales guy in a super sweet Kanata Ford jacket came out shortly after we arrived. He did not introduce himself but asked wha stock for F-150 trucks. A sales guy in a super sweet Kanata Ford jacket came out shortly after we arrived. He did not introduce himself but asked what we were looking for. I asked if there were any trucks with tow mirrors combined with a standard sized box. The reply was that they were lucky to have any trucks on the lot. (There were lots of trucks) I guess this is when he realized I probably wouldn’t be buying a truck today and checked out. I assume because of the chip shortage, sales have been easy for these guys for the last little while. I asked if by chance he had any insight to the high percentage of trucks in Quebec with this configuration and his answer was “it’s Quebec.” Not really sure what that insinuated but I would have accepted “I don’t know,” instead of coming up with some d*ckhead answer like that. I then asked if there were any lariat models on the lot to take a look at the interior. He pointed to the front of the lot and said “I think there’s one there. We just got a couple truck loads in on Friday (lucky!) and there might be more but I don’t know, they are getting upgraded wheels cause we like our trucks with big shoes here.” He then stated he would be inside if I needed him and didn’t offer to get keys to look at the interior of the truck. This was one of the worst examples of customer service I have ever seen. These trucks are $70-80k. They did not have the configuration I wanted on the lot but there was no offer to provide any type of solution. If you are looking for customer service I would not start here. If you want a truck with big tires and fender flares or like billowing diesel fuel when you hammer your truck from a red light this place might be for you. Just look for the middle aged sales guy who doesn’t care. More

Condescending service staff. Brought my car in twice to look at transmission and the work was never done correctly. After two times bringing it in it still hasn’t been fixed. Awful customer service and a l look at transmission and the work was never done correctly. After two times bringing it in it still hasn’t been fixed. Awful customer service and a lack of follow through and politeness. More

Haven't even gone to the dealership yet. Asked a simple question via text and all I have received are short rude responses. And all I asked was if they had a specific truck on the lot since the website is question via text and all I have received are short rude responses. And all I asked was if they had a specific truck on the lot since the website is garbage... i tried calling and no answer. Still don't know their name even. No worries I'll spend my 80k somewhere else! Unbelievable. More

We are very pleased with our recent purchase from Kanata Ford. We were impressed with their friendliness, their honesty, their attention to detail and their excellent service! Michael Barden, Kevin Spears a Ford. We were impressed with their friendliness, their honesty, their attention to detail and their excellent service! Michael Barden, Kevin Spears and Chris MacCready went above and beyond their call of duty. Thank you so much for your help guys and your exceptional service! We recommend this dealership to anyone who is looking to purchase a vehicle. They were exceptional! Suzette and Marcel More

Wish I'd seen this site before dealing with Kanata Ford because I had the exact same experience as the Jan 6, 2021 poster. I specifically advised I needed a certain tow package and sales guy confirmed the because I had the exact same experience as the Jan 6, 2021 poster. I specifically advised I needed a certain tow package and sales guy confirmed they'd look into it and let me know if it was an issue. No word back, so assumed all good. These guys sell thousands of trucks, they HAVE to know what they're doing, right? Vehicle was delivered with the wrong hitch package which I pointed it out at the inspection, assuming Kanata Ford would correct their error. (I had paid for a tow package that I didn't need afterall and be inconvenienced to bring it back in). Long story short, I was told I'd have to pay for the upgrade, (albeit at cost) but I just thought it was pretty bad business, so ultimately I still have to get it fixed, but I'm paying another company to fix their mistake. Even more annoyed seeing someone else had the same experience. More

The sales department was great Mike Nicky and Jeff got me what I wanted however the Service Department is hateful it seems like everything is an argument or just No the wouldn’t help and the truck had two ti what I wanted however the Service Department is hateful it seems like everything is an argument or just No the wouldn’t help and the truck had two tires with broken belts from day one then when I asked for assistance setting up options on the truck service just flat out refused to help at all More

Received Great service from all concerned, Mike Preston, Sales, was great to deal with, Kevin Spears, Sales Manager was very accommodating and Chris MacCready was very knowledgeable regarding the financ Sales, was great to deal with, Kevin Spears, Sales Manager was very accommodating and Chris MacCready was very knowledgeable regarding the financial part of buying a new vehicle. Here is hoping that the after sales service is as good an experience in the future. More

Very very poor seevice. After buying a new vehicle, treated very bad. One, aksed for truck that can haul 5,000 pounds. Bought package then after sale, found out there is no brake system. So paid an ext treated very bad. One, aksed for truck that can haul 5,000 pounds. Bought package then after sale, found out there is no brake system. So paid an extra $600+. Two, asked for Navigation like f250 being traded. Again, not in truck and they left me unsatisfatisfied. Third, i agreed to pay about $6000 more for FXR package only to find out that the new wheels does not display your proper speed, They told me that Ford took away their tool two years ago and that is now my problem. imImagine if my son needs to borrow my truck. Very very bas service. Fourth, after this FXR package and my first evening on the road, almost all cars were flashing me since the lights had not been adjusted. I should have been told what was included in a package so that I could decide knowing what was included (no breaks for trailer package) or issues that they would not resolve and would be created (at 100 km per hour, I am going at about 110 kms per hour. Dangerous and I could also get fined. A new truck should be better that that. The dealership washed their hands once I bought the truck. NEVER AGAIN. More

Andrew was very helpful as a Salesman. Was very thorough explaining from start to finish the purchase and pick up of my new F-150. We will recommend Andrew to all our friends/family. Thanks Bob explaining from start to finish the purchase and pick up of my new F-150. We will recommend Andrew to all our friends/family. Thanks Bob More