Kanata Ford

Only people I deal with I have bought 3 vehicles from this dealership, the first two for me and my wife and most recently one for my business. Have not had any issues whatso I have bought 3 vehicles from this dealership, the first two for me and my wife and most recently one for my business. Have not had any issues whatsoever. Sales person for my first car moved away, have used Ruslan Usher for the last two. No pressure on the sale and I was able to negotiate a decent deal - much unlike my Chrysler experience down the road. Service is promptly scheduled, free loaner is provided, no demands for topping up gas or similar, and they wash my car before giving it back. Service has always been done right the first time. I'm well stocked for vehicles now, but when it's time to replace one I will be heading directly to Kanata Ford. More

Satisfied completely I have now bought 3 fords from Kanata Ford. I have bought fords from other dealers also. Overall at Kanata Ford very happy to have prompt service and I have now bought 3 fords from Kanata Ford. I have bought fords from other dealers also. Overall at Kanata Ford very happy to have prompt service and managers and even owner available to me the customer upon request to answer or assist me with whatever I need. They have looks after several referals to the same degree of satisfaction and only thought it right I send this in. Good experiences whether sales or service. More

Info request over Internet I sent an online request to this dealership for a trade-in apprisal as I was thinking of buying a Ford Explorer XLT. I received an auto reply that so I sent an online request to this dealership for a trade-in apprisal as I was thinking of buying a Ford Explorer XLT. I received an auto reply that someone would reply to my email "promply" within 4 hours. Four days later I still had no reply from them. So I emailed Ford Canada to complain. Although they were very appologetic for the way I was treated, they told me that all dealerships are independently owned and they could do nothing other than send my complaint to customer relations at the dealership. Which they say they did. I'm sure Ford could have done more as this dealership is a bad reflection on Ford ! I heard nothing from customer relations at the dealership not surprisingly. However, to my surprise I actually received an email a MONTH after this all started wanting me to come in for an in-depth appraisal of my trade-in towards a purchase of a Ford Edge! What gaul! They couldn't even get the vehicle I was interested in correct. This email came from the same individual ( Gerry Fahey) that did not respond to my earlier emails. Avoid this dealership at all cost. Obviously, ownership is not interested in customer satisfaction and are not hearing customer dis-satisfaction about their staff. I think ownership needs a wake up call! If they are this bad before I purchase what would they be like after I purchased from them!!!! More

AVOID THIS DEALERSHIP AT ALL COSTS. Bunch of scammers. Service will try and sell you anything they can. Rude, and definitely not looking out for your best interests as a customer. Bunch of scammers. Service will try and sell you anything they can. Rude, and definitely not looking out for your best interests as a customer. More

They dont care !! I bought my truck new there,100km later its broken , faulty part!! Not there fault ok but i call two days later after picking up the truck to let the I bought my truck new there,100km later its broken , faulty part!! Not there fault ok but i call two days later after picking up the truck to let them know , they give me the run around , talk to so many people before i and up whit the sale manager that was suppose to call me !! Waited all day for call but no call , call back a day later to see what happening , his calls me to bring it in the next day!! Get there !! We are not happy they way things are turning out whit the new truck !! The manager doesnt seem to care if the brand new truck is broken, if like it was normal !! They len us if vehicul to go back home and the girl starts giving us a fit whit rules and timeline to bring it back the next day , i said when the truck is ready!! We leave far so dont have time to go there every day!! Next day no calls dont know what happing whit the truck !!!they call them self the truck superstore maybe but !! They didnt have a simple tonneau cover in stock when i pick up my truck 4 days after we had purchase it!! Very disappointed up to now , kanata ford should take better care of new custumer when something happens whit new car!! At least show they care about how doest the customer feel!! Buying a new car should be a nice experience that last a few days not 24 h !!! More

Very bad called for info on my warranty never get call back Bought car rust warranty was told was a total coverage on rust. We have rust under our trunk edge. Also have more other arrears assessed by a allards Bought car rust warranty was told was a total coverage on rust. We have rust under our trunk edge. Also have more other arrears assessed by a allards car rustproofing. Kanata ford sold us this warranty when we bought our car. It is called twenty four 7 said that is the insurance they have with kanata ford. Well I have called kanata ford 3 times had to leave messages and no one calls back. The insurance is no better says call kanata ford. Well you see that kanata ford review is the worst one I have seen in my life. Very disappointed and beleive me have passed toe word around guess what not the only one have had over 30 people with the same bad experience with kanata ford I work with public and I'm not afraid of speaking up . This insurance cost us 1400.00 and we are seniors can't afford this to happen to us More

Fourteen Hundred Dollars and Still Not Fixed Problem started with a Check Engine Light on my 2006 Ford Freestar (well actually the problem started by buying a Ford in the first place, but that is Problem started with a Check Engine Light on my 2006 Ford Freestar (well actually the problem started by buying a Ford in the first place, but that is a different story). This was followed by a flashing Check Engine Light and misfiring and rough running. Brought the van into Kanata Ford for a repair. So after $150 to hook up to the computer the result was "Numerous codes but most important is misfire. Memory codes for IMRC is seized". On the phone was told that Ignition coil and cracked intake manifold needed to be changed. Picked the van up 4 days later only to find out from the receptionist (mechanic didn't even have the guts to speak to me) that the manifold was not actually cracked, that it was only the gasket that was replaced ($800). I got extremely frustrated trying to get answers to my questions. I paid my $1400 and left. Then to add insult to injury, on the drive home from the dealership, the Check Engine Light came on again. They simply reset the light. This is the last straw, I will never darken the doorstep of Kanata Ford again. At $150 per hour for labor, I end up dropping a thousand dollars or more each time I go there. From now on, I will make the extra trip and go to Carleton Place Ford, my experience there is like night and day. Why my frustration level is so high with Kanata Ford: $800 to fix A/C that blows only cold on the driver in the winter, now 3 months later only blows hot $17 to replace the led light behind the clock (it's now out for the third time) $250 each time to replace backup sensors (broken again, doing without it) Wanted $700 to replace instrument cluster because odometer went dark (I fixed this myself with 25 cents worth of solder) $900 for an engine tune-up (first and last on I let this dealership do) More

I have so far bought 8 new Ford vehicles in the last 12 years through 4 Ford dealership in the ottawa area and by far Kanata Ford is the worse dealership I have ever dealt with. They bring you in with ads years through 4 Ford dealership in the ottawa area and by far Kanata Ford is the worse dealership I have ever dealt with. They bring you in with ads that are not true. Example is their free winter package to all cars on the lot, well after you start bringing this up, they tell you that they are actually negotiated in the price which we all know is taken off your trade in. I would not recommend Kanata Ford to my worse enemy that's how bad I was treated after the papers were signed. Never again, they've lost my business. More

Got a reasonable deal done for a F150 and Ford Extended Care. Then I noticed some tie-in sales item on the invoice - 500$ for global1 and 200$ for locknuts. After requesting the global1 be taken off the in Care. Then I noticed some tie-in sales item on the invoice - 500$ for global1 and 200$ for locknuts. After requesting the global1 be taken off the invoice and showing them the government document proving they were illegally tying-in add-ons they *canceled* the sale! Went across the river that same day and bought the equivalent with no tie-ins and optional 100$ set of locknuts. Even my mechanic down the road dissed them - KF charges 150$/hr service rates compared to others at 106$/hr. Otherwise the front-line sale woman and other staff were great to work with. Too bad the higher-ups are hard-nosed about making a buck. Kanata is an affluent suburb and KF is just suckering them in. More

This is by far the WORST experience we have ever had with an automotive dealership. We have travelled from Ontario to BC and back over 20 years, had many different vehicles, and never once have we been trea an automotive dealership. We have travelled from Ontario to BC and back over 20 years, had many different vehicles, and never once have we been treated as poorly as at Kanata Ford. For folks living in the western fringes off the Ottawa area take a short drive a little further to Carleton Place and the Ford dealer there! You will be VERY pleased! More