Kamloops Ford Lincoln

Can’t say enough. Sarah Shields is amazing and goes above and beyond with her interpersonal skills and knowledge. She couldn’t do enough. Very pleased with my Oil Change, Wash job and sincere and per above and beyond with her interpersonal skills and knowledge. She couldn’t do enough. Very pleased with my Oil Change, Wash job and sincere and personal customer service! Go Sarah!!! More

Took my truck in for a service this past Friday. Service rep i was dealing with was Rachelle. My sales guy, Jake, let me borrow his truck. As usual the service was great. rep i was dealing with was Rachelle. My sales guy, Jake, let me borrow his truck. As usual the service was great. More

Rachelle is the best! She kept me up to date on my vehicle and was extremely polite and professional I would 100% return to have her as my advisor again vehicle and was extremely polite and professional I would 100% return to have her as my advisor again More

On time, great staff work done right I bring my vehicle here because of the quality of work and staff. Always the same atmosphere . I will continue to do so here because of the quality of work and staff. Always the same atmosphere . I will continue to do so More

I always have an excellent experience at this Ford Dealership. No one ever loves taking their vehicle in for servicing, but they make you feel good about leaving your vehicle with them. The service Dealership. No one ever loves taking their vehicle in for servicing, but they make you feel good about leaving your vehicle with them. The service is always done in a timely fashion. If anything pops up that may cost extra, or if they recommend something that should be looked into, they ALWAYS call and discuss it with your first. I always get my truck back nice and clean with a quick interior detail as well. More

Excellent customer service when I traded my F150 to a new F150. Pretty stream lined process to make my time spent doing paperwork easier and within my time contraints. Thorough walk thru of all new aspect F150. Pretty stream lined process to make my time spent doing paperwork easier and within my time contraints. Thorough walk thru of all new aspects and gadgets on new truck. More

Found I could get the repairs done at another repair shop for over a thousand dollars less Will not get repairs done by this shop when i have alternatives for over a thousand dollars less Will not get repairs done by this shop when i have alternatives More

Ordered new F150 from KFL in 2012, including a pre-paid extended warranty. Truck passenger fron door was damaged during PDI and so truck spent a few days at their body shop before I even touched it. Truck extended warranty. Truck passenger fron door was damaged during PDI and so truck spent a few days at their body shop before I even touched it. Truck was serviced exclusively at KFL. Reported multiple mechanical problems for years, including hard downshift from 5th to 4th, coolant leak, turbo noise (warped manifolds), and a grinding sound when turning hard left. Problem with engine urbo sounds (warped manifolds) noted at many service visits during warranty. I pointed out manifold problem and was told was off warranty. GM Craig Brown told me that they fixed all other similar problems in 2015, but mine wasn't bad enough to warrant it during warranty. Service Manager Shane changed my cost to fleet so I guess that's a bonus. Paid $2300+ to fix manifold problem because I got tired of driving with windows down to avoid exhaust in cab of truck. CO monitor registered 30-42 ppm in cab vents during initial cold weather start ups. Should be a recall for safety. Technician replaced broken head bolts with OEM ones, instead of stronger aftermarket ones, so I expect this 3.5L EcoBoost problem to return. I fixed the driver front wheel grinding noise myself with my 13 yo son, after watching a Ford Tech video with Ford vacuum line. $69 part from KFL. Something they should have been able to fix. Had to argue with Service manager Shane to do my brakes which should have been under warranty. Service records showed variable brake thicknesses, indicating tech was not using a caliper guage. I had to pay for labour on brakes and they have constantly squeaked when backing up. Truck still has 2 problems noted during initial and extended warranty periods, coolant leak and transmission hard downshift. These were noted several times during multiple service visits that are yet to be repaired ($1300+ for coolant leak) and nothing done about transmission??? My Ford warranty was as useless as the people who serviced it at KFL. The service staff were friendly and helpful but ultimately, the service for repairs in the past were terrible. I am hoping this recent service will be better. More

They took my truck at short notice and got it in as soon as possible. Always kept me updated by text. Reasonable price. I recommend them based on my experience there. as possible. Always kept me updated by text. Reasonable price. I recommend them based on my experience there. More

The best staff, service and support! Highly recommend and will continue to be a customer of Kamloops Ford Lincoln. Appreciate the work they do and their attention to detail. will continue to be a customer of Kamloops Ford Lincoln. Appreciate the work they do and their attention to detail. More