Jim Pattison Toyota on Regent

worst customer service ever… My son bought his Toyota Tacoma from Toyota almost 10 years ago and they were far less than helpful. He had a flat tire didn’t have the lug nut remover because he has had the Tacoma from Toyota almost 10 years ago and they were far less than helpful. He had a flat tire didn’t have the lug nut remover because he has had the vehicle for 10 years without this problem didn’t have the card that I guess he received with it, and when he approached the parts department, their solution was oh get it towed and then we will take them off and sell you for new ones not an offer of any other kind of help not an offer of looking up the record and seeing which one he got yes, there are 30 options, but he bought his vehicle directly from Toyota. Not even a Sorry was issued just that’s the way it is attitude. They wanted his business when he bought his truck 10 years ago but now they couldn’t even attempt to find out which one it was to say this service was lacking is an understatement by far.! More

Purchased a beautiful Honda Civic almost new from JP Toyota on Regent. Had much helpful conversations with Veronika in making my decision. She was incredibly patient in guiding me through the technolog Toyota on Regent. Had much helpful conversations with Veronika in making my decision. She was incredibly patient in guiding me through the technology of this car. I appreciate her efforts in making my car purchase a great experience! More

Bought an almost new Tacoma from JP Toyota on Regent. They brought the truck down to my home for my test drive, gave me a great trade in price, and I'm pretty happy with my purchase. I spoke to Veronika They brought the truck down to my home for my test drive, gave me a great trade in price, and I'm pretty happy with my purchase. I spoke to Veronika most of the time to arrange the test drive and purchase and she was awesome!! I would definitely recommend this dealership and be sure to ask for Veronika if you do. More

Messaged interest in test driving a 2022 RAV4 2 times both times I was brushed off. Today I chatted with Jacob at the front desk, he was great, he took all my info and said someone would get back to me. both times I was brushed off. Today I chatted with Jacob at the front desk, he was great, he took all my info and said someone would get back to me. Well that didn’t happen. Lost respect for the sales team. Guess I will go else where. I am sûre waverley auto mall will gladly help. More

Purchased a '18 tundra from this dealership February of '22. In may I Brought the truck back in for an oil change that was purchased as part of a sales program to be told if i didn't have the certificate t '22. In may I Brought the truck back in for an oil change that was purchased as part of a sales program to be told if i didn't have the certificate they wouldn't honor it. Ended up paying full cost and getting a portion reduced. Same visit I get told I need an alignment (i've had this truck off their lot for 3 months?) Would this not be completed before selling the vehicle in the inspection portion or be stated it needs it? I see that the rims are scratched (2 rims) after the service and then explained to me that I couldn't prove it was done on their store site. Block heater was removed due to recall and ENSURED I would be contacted prior to winter coming in and it would be resolved... Feb 21, 2023 and still no resolution or contact. Air conditioner was not cooling during summer, found out from another service center it was open to the atmosphere and someone had been working on it previously... again, why was this not stated to me? Found out my wheel lock key was not included after I had a flat to repair. Contacted store to speak with service as to where this could be. Service staff immediately jump to explaining that its not their fault I didn't check if things where returned at time of service. While trying to ask what options I had of getting another key and trying to explain my lack of faith with this dealership. I had to continuously ask him to stop trying to defend something I already had dealt with to no avail months ago. I was told again they can't do anything and hung up on me. I called back and left a message for the service manager with no response. More

Absolutely terrible service! ! Got ripped off paying $169 for an oil change!! When I complained to the acting manager she agreed to take a whole $20 off the price!! This is betw ! Got ripped off paying $169 for an oil change!! When I complained to the acting manager she agreed to take a whole $20 off the price!! This is between 40 and 70 dollars more than other local Toyota Dealers!! The service guy then asked a young woman at there service desk to wash my vehicle, she then complained that "it was way too much work". and continued to sit on her butt. DO NOT GO TO THIS ESTABLISHMENT. I bought a 60 000 truck here and this is what I get. Yikes! More

I would like to specifically thank ALEX for the excellent customer service, as well as for helping me out of a situation that needed prompt attention. I would like for him to get a really good bonus for Chri customer service, as well as for helping me out of a situation that needed prompt attention. I would like for him to get a really good bonus for Christmas for his humility and honesty. More

Alex Han was a great dealer to work with! He really listened to my situation and what i was looking for and found the best option for me. I am 100% satisfied with the purchase and would recom He really listened to my situation and what i was looking for and found the best option for me. I am 100% satisfied with the purchase and would recommend Alex to others More

I was clearly able to see Alex Han tried his best to support customers' need. I was impressed by his effort. support customers' need. I was impressed by his effort. More

Chuckz and his team made our aspirations in getting two cars within three and a half months whereas other dealers were giving us Nine months. Professional to the core too. cars within three and a half months whereas other dealers were giving us Nine months. Professional to the core too. More